UltraFix Appliance Repair  Opiniões 

146
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Criminal’s wanted to charge $450 for a 5 minute job for a $30 part when you call customer service they tell you that the technician has everything they need to perform the repair on his truck (which... Ver mais

Classificada 5 em 5 estrelas

We have used UltraFix before with excellent results. This time was no exception. Refrigerator compressor failed, called UltraFix around 10am, by 2pm it was repaired and working well. The repairman, Vi... Ver mais

Classificada 2 em 5 estrelas

He fixed the refrigerator but damaged my hardwood floors. You don’t drag a very heavy refrigerator with 1 pieces of cardboard under each caster and not expect to damage the floor. I sent them pictures... Ver mais

Classificada 5 em 5 estrelas

Sadiq...the technician showed up promptly late in the evening to attend to our non-working refrigerator. He came to the house, diagnosed the problem, informed us of the total cost and came back the f... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Reparação de eletrodomésticos
  2. também em
  3. Reparação de electrodomésticos
  4. Reparação de fornos e microondas
  5. Reparação de frigoríficos
  6. Reparação de máquinas de lavar roupa e máquinas de secar roupa

Escrito pela empresa

At UltraFix Appliance Repair, we guarantee the high professionalism and quality of experienced technicians who can make a thorough diagnostic and repair. The technology used at UltraFix is the most advanced, and our technicians are there for you at the first call. We are here to provide you an exceptional service.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

146 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(146)

40 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Washing machine repair

The work I had hired them to do was done very well. My washing machine works perfectly. I would recommend them to anyone who needed their service.

24 de setembro de 2024
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you for your kind feedback! We’re glad to hear your washing machine is working perfectly and that you were satisfied with the service. We truly appreciate your recommendation and look forward to helping you again in the future.

Classificada 5 em 5 estrelas

Best of the Best

Today, Rick came to fix my washing machine. He was kind, courteous, extreme neat, and most importantly honest. He came with all the parts that were needed for a successful replacement only to find out, the machine had other hidden issues. He honestly said, it would be cheaper to purchase another machine instead of paying for additional parts. What shocked me the most, after spending 3 hours working on my machine, and installing new parts he did not charge me. He said, we are unable to fix it so no charge except the service charge. How many appliance repair companies offer that? I have told so many neighbors about this experience and Ultrafix Appliance will be having many newer customers. I highly recommend this company especially Rick.
Thank you, Rick, and I did purchase a new LG tonight.

8 de outubro de 2024
Opinião espontânea
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you so much for sharing this wonderful experience! We’re truly glad to hear Rick provided such honest, professional, and caring service. Integrity and customer trust are very important to us, and we’re proud to have technicians like Rick on our team. We sincerely appreciate your recommendation and kind words, and we look forward to assisting you again in the future.

Classificada 5 em 5 estrelas

Very quick reply to fix my appliance

I called on Friday afternoon and an Applicance Technician came that same day, later in the evening. After ordering the part , he came back Monday morning to fix my dryer.
Kyle, the applicance technician, did an excellent job and was very friendly and helpful with my dryer.

30 de setembro de 2024
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you for your kind feedback! We’re glad we could assist you quickly and that Kyle provided friendly, helpful, and professional service. We truly appreciate your trust and look forward to helping you again whenever you need us.

Classificada 1 em 5 estrelas
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

We sincerely apologize for the inconvenience this caused. This is not the level of service we strive to provide, and your feedback will be used to improve our scheduling and follow-up processes going forward.

Classificada 5 em 5 estrelas

Quick and efficient

1 de outubro de 2024
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you for your feedback! We’re glad to hear the service was quick and efficient. We truly appreciate your trust and look forward to helping you again.

Classificada 4 em 5 estrelas

Gasham was great in fixing my fridge…

Gasham was great in fixing my fridge and washer too!

20 de agosto de 2024
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you for your kind feedback! We’re glad to hear Gasham did a great job fixing both your fridge and washer. We truly appreciate your trust and look forward to assisting you again in the future.

Classificada 5 em 5 estrelas

On time

On time, fixed problem, communicated well. The serviceman did a professional job.

11 de setembro de 2024
logótipo da UltraFix Appliance Repair

Resposta da UltraFix Appliance Repair

Thank you for your kind feedback! We’re glad to hear everything was handled professionally, on time, and with clear communication. We truly appreciate your trust and look forward to helping you again.

Classificada 3 em 5 estrelas

To long of a turn around time

Not very happy with the turn around time, 10 days for a part is way to long to leave someone waiting ,then when the part came in it was the wrong part . We had to wait another 6 days . I just hope the washing machine has no issue !

11 de setembro de 2024
Classificada 1 em 5 estrelas

After an jnitial consultation

After an jnitial consultation, I paid $1800 for the technician to order new parts. Two weeks later he came back and not only was he not able to fix the problem with our oven, he broke the oven door. Two weeks from there, I called to check in on the status of our problem and the person I spoke with said our issue could not be fixed and that we would be issued a refund - about six weeks from our first call! Now I am still waiting to receive our refund. The language barrier between myself and everyone I spoke to from this company is also very challenging.

9 de setembro de 2024
Classificada 5 em 5 estrelas

There was ZERO Drama

There was ZERO Drama. The stackable washer/dryer was fixed in days, a competitor forced me to wait nearly 6 weeks for the same issue, at twice the price. I was notified within 30 min of their arrival so everything happens as promised.

7 de setembro de 2024
Classificada 5 em 5 estrelas

Ramin did an awesome job

Ramin did an awesome job, he was efficient and invested in leaving the dryer in great condition after a major breakdown. I would definitively trust him the next job.

30 de agosto de 2024
Classificada 5 em 5 estrelas

Paul

Paul, the technician, was competent and pleasant. He quickly diagnosed the problem and the company repaired the refrigerator as soon as the replacement part arrived.
The company communicates via text message when a technician is dispatched to your home.
I highly recommend their service.

3 de agosto de 2024
Classificada 2 em 5 estrelas

16 days is too long

It took far too long, 16 days. (8/10 thru 8/26). Cost far too much $710. Repairman on two different occasions misinterpreted the diagnostic blinking light codes. I have one of two parts installed that I suspect was not needed but I paid for.

10 de agosto de 2024
Classificada 5 em 5 estrelas

Quick and reliable

Came to the house very quick to look at my washer and communicated thru the process since the part had to be ordered.

5 de agosto de 2024
Classificada 2 em 5 estrelas

their technician showed up on time

their technician showed up on time, I explained the issue I was having with the washer. He spent the next 30 minutes online looking for a solution rather than using diagnostic equipment or using his knowledge. He eventually said my drain pump was bad but he didn't have a replacement with him. He gave me the part number and told me it was just 2 screws and 1 wire and was easy to replace. I ordered the part, put it in, just 15 minutes. I ended paying $85 for bad advice as there was no difference after installation. Same problem. The technician used the Internet to diagnose the problem. No knowledge of what he was doing. I sent them a response but they never took the time to respond back. Don't let the 4.9 rating fool you as it did me. no knowledge of what they are doing.

12 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The service tech

The service tech, Adem, check the lines. He was able to tell me what as needed, no longer available, and n approximate cost for the repair. Based on that information, I was able to make my decision.

1 de agosto de 2024
Classificada 2 em 5 estrelas

The dryer "works" but not as good as it…

The dryer "works" but not as good as it did before but I guess it's fixed because the smell gas/burning smell isn't as strong, but still present.

Also, the technician first denied any smell after repair. And it wasn't until I left an awkward silence and deep tare until he admitted it did. He did, then said, it will go away in a few days. On day two and still smells like burnt/gas, but I want to I want to honor the agreement.

I let the company that the technician agreed to come back for free to fix it, it still smells.

3 de agosto de 2024

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