Beware of United Regions Van Lines We found United Regions Van Lines online and read reviews of their services, which were all glowing. Headlines in their web content state “Discover How United... Ver mais
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Leia as opiniões dos outros
Initially, we were frustrated by the two-week wait for the moving team. But United Regions Van Lines' support service quickly cleared up the misunderstanding. They clarified that the 17-day wait began... Ver mais
A empresa respondeu
We'd heard good things about URVL but didn't expect them to go above and beyond. When a sudden rainstorm hit during our move, the team acted swiftly to ensure none of our belongings got wet. Their eff... Ver mais
A empresa respondeu
This movers' positive review owes much to their exceptional team leader. While most people think moving only involves the physical laborers on-site (who were great, by the way), there's also work happ... Ver mais
Informações sobre a empresa
Escrito pela empresa
Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
Informações de contacto
1515 ELLIS STREET, 53186 , WAUKESHA, Estados Unidos da América
- (877) 770-1707
- contactus@unitedregionsvanlines.com
- unitedregionvanlines.com
3,2
Aceitável
380 opiniões
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
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Moving day is usually full of anxiety
Moving day is usually full of anxiety, but this company made it a breeze. The movers arrived right on time and got straight to work. They were so organized and efficient that it felt like a well-oiled machine. What stood out to me the most was how careful they were with my belongings. Every box and piece of furniture was handled with respect, and nothing was damaged during the move. Their positive attitudes also helped alleviate my stress—no complaints from me, just praise for their excellent service. If you’re looking for a hassle-free move, this company is the way to go.
26 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
We’re so glad to hear that we could turn what’s usually an anxiety-filled day into a breezy, stress-free experience! Our team prides itself on being organized, efficient, and careful with every move, and it’s wonderful to know their efforts made such a positive impression.
It’s especially rewarding to hear that their respectful handling of your belongings and positive attitudes helped alleviate your stress. Your kind words mean the world to us, and we’re delighted we could provide you with the hassle-free move you deserved.
If you ever need moving services in the future, we’d be thrilled to assist you again!
Sincerely,
Customer Service Team
United Regions Van Lines
Moving across states can be a daunting…
Moving across states can be a daunting task, but United Regions made it easy. I was relocating for work and needed a reliable moving company that could handle everything from packing to transportation. From the moment I contacted United Regions Van Lines, their customer service was excellent. They were responsive, informative, and provided a detailed quote that was transparent and fair.
I opted for their full-service package, which included professional packing, loading, transportation, and unloading. The team arrived on time, equipped with all the necessary packing materials. They were professional, courteous, and handled my belongings with care. They packed everything efficiently, using high-quality materials to ensure nothing would be damaged during the move.
The transportation process was smooth, and the movers kept me updated on their progress. When they arrived at my new home, they unloaded everything with care and helped me set up my furniture. They even took the time to ensure everything was placed in the right rooms, which made unpacking much easier.
United Regions Van Lines exceeded my expectations. Their professionalism, efficiency, and attention to detail made the moving process stress-free. Their services were affordable, and the quality of their work was top-notch. I highly recommend them to anyone looking for a reliable and professional moving company.
26 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your amazing experience with United Regions Van Lines! We’re thrilled to hear that we could help make your cross-state work relocation smooth and stress-free.
Our team takes pride in delivering transparent and fair pricing, along with responsive customer service to ensure every aspect of the move is covered with care and precision. It’s wonderful to know that our full-service package, from professional packing to careful unloading and setup at your new home, exceeded your expectations.
Your recognition of our team’s professionalism, efficiency, and attention to detail means so much to us. Providing a seamless moving experience is always our top priority, and we’re honored to have earned your recommendation.
If you need assistance with any future moves, we’d be delighted to help again!
Sincerely,
Customer Service Team
United Regions Van Lines
It’s going to be a bad experience
This Company I hired stole lied and manipulation is there name, my couch, medical equipment my entire kitchen 3 tables 1 washer 1 dryer arts and crafts totaling about $500.00 the couch I payed $799.00 clothes were thrown in a box totaling $1000.00 what they left in apartment boots and sandals about $2000.00 generators 1 brand new still in box I think I payed 4 or 5 hundred my mudroom table candle and all my wreaths custom made for me about $400.00 a homemade jewelry box estimate there isn’t one my deceased father made it for me. Puzzles and puzzle felt table Food all canned glasses dinner plates utensils I had to buy all these things a 2nd time I slept on an air mattress for 5 weeks to find out they left this as well I PAYED THEM $2700.00 for a 2nd load they never picked up and the contract was sent by e mail after the truck was unloaded after the 1st payment which I was told was the total amount due about $5800.00 I signed and transferred the funds to find out they wanted more money then a 3rd and the final was $2700.00 a total of $11,000.00 and my things were water damaged an entire box of sweaters were moldy. What everyone should know is every review left on there page ends with THE OWNER this owner went under and a lawsuit was filed under a 2nd Transporting Company and I have no reason to lie I’m trying to get the word out that the new reviews are office staff and a good owner an educated owner will usually leave the response to his Secretary or Billing dept they don’t end with thank you, THE OWNER he doesn’t leave his name because he has been ripping people off enough to go under with his 1st Company and now RENTS boxed trucks he has no large trucks and the one on his home page cut and paste the printing on the trailer it’s pathetic. The company wasn’t not joined by a team of friends because of all the theft and they poor behavior what your reading exactly 100% was ME .. it’s what they did to me I promise you have my word as I’m a truck driver of 37 years look at the pattern every review that’s 1 star they counter claim a good from the owner lolol. Please don’t get pulled in if I had a good experience why would I have the reason to tell everyone a bad experience. I reached out to BBB & Consumer Affairs that’s were you can see the lawsuit and every miserable experience of others I am please to say someone reached out to me so so so happy and I asked United for my $7000.00 back for a 2nd load they never picked up and all the damage they do not have a climate controlled warehouse and why would they the long haul drivers & company out here if your not able to fill the trailer a dispatch and team leaders at every company will tell you we’re having to pick up another load to fill the trailer once empty they reach out to you and gives you an approximate date once closer and it’s normal for it to be 2 to 3 weeks please don’t hire United Regions Vanlines. THE 2nd load was a money order I have all 3 receipts attached to the pictures of your driver sent to me money orders can be tracked they have a number just like a checking account and I put United Regions Vanlines on all 3 the pictures what came off the truck PHOTOS the PHOTOS from your driver your a poor liar and you make me sick I will continue to let everyone know everything I can !?! For years to come with every review I’m allow 1 per year so 5 every rear and the ATM withdrawal is for the same amount what I gave you which will go infront of a judge but you can’t or you would have liars are very voicing of the lie which is normal that’s what liars do and now I will leave this review your response and then the tail end, how many people will believe you this statement will make others run !? I promise !!
4 de agosto de 2024
Opinião espontânea
Resposta da United Regions Van Lines
We appreciate all feedback, as it allows us to address concerns and provide clarity regarding our services. However, we must firmly correct the numerous inaccuracies and baseless allegations in your account.
Addressing Your Claims:
Missing Items:
Your claim of missing items, including a couch, medical equipment, and multiple high-value personal belongings, does not align with the signed and verified inventory list that you personally approved. At the time of delivery, no missing items were noted on the Bill of Lading or inventory forms, which you signed without dispute. If you believe there is a discrepancy, we encourage you to file a formal claim with supporting evidence, as per our policy.
Second Load Payment:
You assert that you paid $2,700 for a second load that was never picked up. This statement is demonstrably false. Our records show that no such payment was made, nor was a second pickup scheduled or agreed upon. Additionally, all payments and services are outlined clearly in the contract you signed.
Damage to Items:
Claims of water-damaged items and moldy sweaters are entirely inconsistent with our standard practices and protocols. All transported items are securely wrapped and stored to prevent such occurrences. If you have specific evidence to support these claims, we encourage you to submit it via our claims process.
Company Reputation:
Your assertion that our reviews are fabricated or written by staff is both unsubstantiated and defamatory. We take great pride in the feedback from our clients, and we are transparent in all our interactions. United Regions Van Lines operates with integrity, as evidenced by our strong track record of satisfied customers.
Transport Vehicles and Practices:
The claim that we rent trucks or lack proper equipment is entirely false. Our fleet comprises modern, well-maintained vehicles suitable for long-distance moves. Allegations regarding our warehouse or logistical practices are baseless.
Your Claims in Context:
Your accusations seem rooted in misunderstandings and inaccuracies rather than factual evidence. As a company with decades of experience, we follow strict protocols to ensure transparency and customer satisfaction. If you had concerns during your move, our team would have been more than willing to address them had they been brought to our attention.
Final Statement:
We strongly advise you to refrain from making unfounded claims, as they detract from genuine concerns raised by customers. If you believe you have legitimate grievances, we invite you to follow our established procedures to resolve them amicably.
Thank you for your understanding.
Sincerely,
Customer Service Team
United Regions Van Lines
A wonderful crew deserves a glowing…
A wonderful crew deserves a glowing review. My family and I had a fantastic experience moving with United Regions Van Lines. They were friendly, helpful, and completed the job ahead of schedule. Their punctuality and efficiency made the entire process stress-free. I highly recommend their services.
14 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for your fantastic feedback! We're delighted to hear that you and your family had such a positive experience with United Regions Van Lines. Our team takes pride in being friendly, helpful, and efficient, so it’s wonderful to know they exceeded your expectations. Completing the job ahead of schedule while keeping it stress-free is exactly the level of service we strive for. Your recommendation means a lot to us, and we look forward to assisting you again in the future! 😊
Best regards,
Customer Service Team
United Regions Van Lines
I had such a positive experience with…
I had such a positive experience with this moving company. The crew was friendly and took great care with all my belongings. I would definitely recommend them to anyone looking to move.
11 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your positive experience! We’re thrilled to hear that our crew’s friendliness and careful handling of your belongings made your move smooth and stress-free. Your recommendation means the world to us, and we’re grateful for your trust in our services. If you ever need assistance again, we’ll be happy to help! 😊
Best regards,
Customer Service Team
United Regions Van Lines
1st the quote given to me and final…
1st the quote given to me and final cost was $3000.00 more. 2nd the moving company they used to deliver my goods, from storage, damaged my furniture, alot of knicks and broken footboard. Finally we have boxes missing.
9 de abril de 2024
Opinião espontânea
Resposta da United Regions Van Lines
We understand your concerns and appreciate you bringing them to our attention. Let us address each of your points thoroughly:
1. Price Increase
The cost of a move can change if the inventory or services requested differ from the original estimate. If additional items were added or services like packing materials were needed, this would have been reflected in a revised estimate. As per our policy, revised estimates are always presented and agreed upon before proceeding. If you believe there was an error, we encourage you to review the signed documents and contact our customer service team for further clarification.
2. Damaged Furniture
We regret to hear about the damage to your furniture. While we ensure that all goods are handled with care, unexpected incidents can occur. If you haven’t already, please file a damage claim through our claims process so we can investigate this matter and work towards a resolution. Our team is committed to addressing and resolving such issues promptly.
3. Missing Boxes
We take the safety and delivery of all items seriously. Inventory lists are completed during pick-up and delivery to ensure accountability. If boxes are missing, please review your signed inventory sheet from delivery. This will help us locate the missing items or identify any discrepancies. Please contact our office to initiate a missing items claim if needed.
We value your feedback and are here to assist you further. Please reach out to our customer service team at your earliest convenience so we can address these concerns in detail and work towards a satisfactory resolution.
Sincerely,
Customer Service Team
United Regions Van Lines
Great Delivery Experience
Driver was polite, organized, worked quickly, and communicated in a timely manner
6 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your positive experience! We're thrilled to hear that the driver was polite, organized, and efficient in handling your move. Timely communication is something we prioritize, and it's great to know it made your experience smoother. We’ll be sure to share your kind words with the team. If you need assistance in the future, don’t hesitate to reach out.
Sincerely,
Customer Service Team
United Regions Van Lines
The delivery by Igor was fantastic
The delivery by Igor was fantastic, he worked tirelessly to ensure everything was set up and in place. Despite minor hiccups in the scheduling, he made all the difference in making our move work.
3 de dezembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for your feedback! We're delighted to hear that Igor provided fantastic service and worked tirelessly to ensure everything was set up perfectly. We sincerely apologize for the minor scheduling hiccups, but it’s wonderful to know Igor’s dedication helped make your move a success. Your satisfaction means the world to us, and we’re grateful for your understanding. Should you need assistance in the future, we’ll be here to help!
Sincerely,
Customer Service Team
United Regions Van Lines
This moving company provided…
This moving company provided exceptional service for my move. The team was professional, efficient, and careful with my belongings. They packed everything securely and loaded the truck quickly. The delivery was on time, and there were no damages to my items. The pricing was fair, and there were no hidden fees. I highly recommend this company for anyone needing reliable moving services.
24 de novembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your experience! We’re thrilled to hear that our team’s professionalism, efficiency, and attention to detail made your move a positive one. Ensuring the safety and timely delivery of your belongings is always our top priority, and we’re glad to know we met your expectations. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist with your move. Should you need our services in the future, we’d be happy to help again!
Sincerely,
Customer Service Team
United Regions Van Lines
I’ve never had a move go so smoothly
I’ve never had a move go so smoothly. The packing service was quick and professional. Highly recommend these interstate movers. They took care of everything, leaving me with nothing to worry about. The team was professional, courteous, and very careful with our belongings.
18 de novembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your experience! We're delighted to hear that your move went so smoothly and that our team could take the stress out of the process for you. Providing professional, courteous service and ensuring the safety of your belongings are always our top priorities. We truly appreciate your recommendation and hope to assist you again in the future if the need arises.
Sincerely,
Customer Service Team
United Regions Van Lines
Mike and David were extremely efficient…
Mike and David were extremely efficient and professional but also very pleasant. They were very accommodating to a few requests I had. Most importantly they were able to move and arrange my possessions into an apartment that just should not have been able to fit the endless boxes! They also made sure no debris (like so much tape!) was left.
14 de novembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you so much for your kind words and feedback! We are thrilled to hear about your positive experience with Mike and David. Their professionalism, efficiency, and pleasant demeanor are qualities we value greatly in our team, and we’re delighted they were able to meet and exceed your expectations.
It’s wonderful to hear they could accommodate your requests and arrange your belongings so seamlessly, even in a challenging space. Ensuring no debris is left behind is part of our commitment to providing a stress-free and clean moving experience.
We greatly appreciate you taking the time to share your experience and look forward to assisting you with any future moving needs!
Sincerely,
Customer Service Team
United Regions Van Lines
Do not hire United Regions!!!
Whatever you do, don't chose United Regions Van Lines. They are a nightmare and caused an immense amount of stress. They drop extra charges on you at the last minute. They added extra charges on us wherever they could for an unnecessary shuttle storage, etc. They ask you to pay the last deposit (thousands of dollars) in cash the day of arrival of the moving truck. There is "no option" to pay for this via a wire or credit card and they are very rude about this on the phone. Our boxes came extremely banged up and torn. Thankfully we had an air tag so we could track where our items were because they took so long to deliver and did not communicate. I needed a receipt for work for the cash payment and they ghosted me when I asked to send me the full receipt-- never got a response once they were all paid up! The only aspect of it was good were the movers themselves who were very efficient, polite and respectful. The customer service on the phone is terrible and they got into a yelling match with us then they hung up. One of our items of furniture got badly damaged but we decided we didn't even want to pick up the phone and deal with them. Terribly unprofessional. Do not hire!!!
31 de julho de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for your feedback regarding your move with United Regions Van Lines. We regret that your experience did not meet your expectations, but we would like to address and clarify several points raised in your review:
Additional Charges
The only additional charge applied to your move was for the shuttle service, which was necessary due to access limitations at your delivery location. This is a standard industry practice, as outlined in your contract. We always aim to minimize extra charges, but certain circumstances, such as location constraints, require adjustments to ensure a successful delivery.
Payment Policies
We acknowledge your concern regarding the payment method for the final balance. Per our contract and standard industry procedures, the final payment is required in cash, certified check, or money order at delivery. This policy ensures a smooth and timely handover of your belongings. These terms are clearly stated in the agreement, and we apologize if there was any misunderstanding during the initial booking.
Condition of Boxes and Items
Our records, including photos from the delivery team, indicate that all items were delivered without visible damage. If you believe an item was damaged during transit, we encourage you to file a formal claim with our claims department. We will investigate thoroughly to resolve any issues.
Delivery Timeline
Your delivery was completed within 12 business days, well within the contractual window of 0-17 business days. We understand waiting for delivery can be stressful, but this timeline adheres to the terms of our agreement.
Communication and Customer Service
We apologize if any interaction with our team felt unprofessional or unhelpful. While we strive to provide consistent communication, we understand there is always room for improvement. We are reviewing this internally to ensure better service in the future.
Receipt Request
We regret that your receipt request was not addressed promptly. We will ensure that a full receipt for all payments made is sent to you immediately. Your request is a priority, and we apologize for any delay in responding.
Appreciation for the Movers
We are pleased to hear that you found the moving crew to be efficient, polite, and respectful. They work hard to provide the best service possible and appreciate your kind words.
We value your feedback and take it seriously as we strive to improve. Should you have additional concerns or require further assistance, please do not hesitate to contact us.
Sincerely,
Customer Service Team
United Regions Van Lines
I had a great experience with this…
I had a great experience with this moving company. The movers were incredibly professional, showing up on time and handling everything with care. I have several delicate pieces of furniture, and they took the time to wrap each one securely. They were also respectful of my home, making sure not to damage any walls or floors during the move. The team worked efficiently and finished the job ahead of schedule. I really appreciated how respectful and professional they were throughout the entire process. I’ll definitely be using them for my next move!
1 de novembro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your fantastic experience with us! We are thrilled to hear that our team exceeded your expectations and provided the professional, efficient service you deserve.
It’s wonderful to know that our movers handled your delicate furniture with the care it requires and showed respect for your home by protecting your walls and floors. Finishing the job ahead of schedule while maintaining such high standards of professionalism is a testament to the dedication of our team.
We’re so pleased to have earned your trust, and we look forward to assisting you with your next move. Your kind words motivate us to continue delivering exceptional service!
Sincerely,
Customer Service Team
United Regions Van Lines
Horrible!!
Horrible!!
Price increased by $5000 from
Original quote. They broke a king size bed frame, legs off of a desk and damaged a queen size bed frame, all beyond repair.
They said they would refund $60 for $600 of furniture.
They are the worst and I have moved across country before. It took 1 month to arrive from North Carolina to Albuquerque.
4 de outubro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your feedback regarding your move. We sincerely regret that the experience did not meet your expectations and would like to address your concerns in detail.
Price Adjustment
The initial quote provided was based on the inventory and details shared during the estimate process. Upon pickup, the final inventory reflected adjustments, which led to a necessary revision in cost, as outlined in the agreement. Any added services or items that increase the overall cubic footage or weight of the shipment are factored into the final cost. We understand this may have been unexpected, but all charges were disclosed in the signed contract.
Damaged Items
We are truly sorry to hear about the damaged items. To resolve this, please ensure a claim is filed with our claims department. As per federal regulations, valuation protection is standard at $0.60 per pound per item unless additional coverage was purchased. While this valuation is industry standard, we recognize it may not reflect the replacement value of your furniture. Our team is ready to assist you in navigating the claims process for further resolution.
Delivery Timeline
Your delivery was completed on the 17th business day, which falls well within the contractual delivery window of 0-30 business days. While we aim to deliver as quickly as possible, various logistical factors, such as routing and external conditions, can affect timing. We regret any inconvenience the wait may have caused and appreciate your understanding.
Customer Service
We are committed to providing transparent and respectful communication. If you felt otherwise, we sincerely apologize and would like to invite you to contact us so we can better address any remaining concerns. Our goal is always to ensure that customers feel heard and supported throughout the process.
Next Steps
To address the damaged items and any outstanding concerns, please connect with our claims department or reach out to our customer service team. We are here to support you and work toward a resolution that provides closure to your moving experience.
We appreciate your feedback and are committed to making improvements. Thank you for allowing us to assist with your move.
Sincerely,
Customer Service Team
United Regions Van Lines
Delivery was superb
Delivery was superb. Driver (Mike) and crew unloaded and setup furniture without any issues. Overall outstanding service.
29 de outubro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for taking the time to share your positive experience! We’re delighted to hear that your delivery was superb and that Mike and the crew provided exceptional service.
It’s great to know that the unloading and setup of your furniture went smoothly and met your expectations. We are proud of our team’s dedication to making every move seamless and stress-free.
Your kind words are truly appreciated, and we look forward to assisting you with any future moving needs. Thank you for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
Extremely dissapointing experience…
We had a really unfortunate experience with United Regions Van Lines, and after reading other reviews, we believe this is consistent across customers and indicates bad business practices.
These were the main pain points:
1) vastly incorrect estimate: we did a video call and asked VERY detailed questions about all furniture and decor items. Regardless, we were given a quote with cubic footage that ended up being 40% shy of the final footage/price despite multiple assurance the quote was more than enough. This increased our bill by almost double, putting us in a challenging financial situation. Based on other reviews being similar, this is clearly a common practice for this company. This indicates either extreme incompetency or intentional misleading.
2) hidden fees: bulk items, fuel surcharge: we asked multiple times about the potential additional fees that could come up on moving day. Despite being assured there would be none, they tacked on hundreds of $ in "bulk item" fees on items that had been discussed in detail on both video and phone calls. In the 6 weeks between initial quotes and move, no party (including QA) mentioned these fees. Again, this indicates either incompetency or intentional misleading.
3) contracted items/service missing: mattress covers and TV boxes that were included in the contract were not available for our move
poor packing: besides the kitchen items, all other boxed items were thrown in together with no packing material or regard to fragile items and heavy items that ended up on top
4) damaged items: because of poor packing, there was damage to items. Even the generator and smoker (which we paid special handling fees for) were damaged.
5) damaged property: driveway was damaged by trucks on delivery due to poor parking
6) OSHA violations: PPE violations: no hand/body/foot or combination of these for all employees
7) dishonest contract process: multiple times throughout the process we were forced to sign contracts that included compliance of service before the service even took place (ex: signing delivery forms stating no issues or damages before the foreman allowed the trucks to be unloaded). This is a clear indicator of fraudulent practice.
8) poor communication and customer service: we brought issues to the reps right away. We were given the run-around and ping ponged among associates all claiming they couldn't help, yet did not allow us to talk to a manager or the sales team. They clearly had no intention of resolving our issues whatsoever. They also said they wouldn't authorize a delivery until we paid a bill that we were currently disputing. This indicates fraudulent business practice.
Considering our issues continue to not be resolved, and that these experiences are consistent with other customers, we believe this company has bad business practices and would not recommend working with this company.
7 de outubro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your feedback. We regret to hear of your dissatisfaction and appreciate the opportunity to respond to your concerns. Below, we address each point in detail to provide clarity.
1. Estimated Costs and Final Charges
Your original estimate was based on the inventory provided during our video call. Adjustments were made to reflect the actual inventory and cubic footage at pickup, as outlined in the signed contract. These adjustments are standard in the moving industry and were not intended to mislead. We understand the financial impact of these changes and strive for greater accuracy in estimates.
2. Additional Fees
Fees for bulk items and fuel surcharges are disclosed in the contract. Bulk item fees are determined on-site based on size, weight, and handling requirements. While these charges align with industry practices, we regret if they were not communicated clearly during the quoting process. We are working to improve our communication in this area.
3. Missing Packing Materials and Packing Concerns
While certain contracted materials, such as mattress covers and TV boxes, may not have been available, our crews used alternative methods, such as blanket and shrink wrapping, to protect your items. If any items were not packed to your satisfaction, we encourage you to file a claim for review.
4. Damaged Items
We regret any damage incurred during your move. Our standard valuation protection is included in all contracts, and additional coverage is offered at booking for greater protection. Please file a claim to address specific damages, including items requiring special handling.
5. Property Damage
We take claims of property damage seriously. Please provide photos of the alleged driveway damage for our review and investigation.
6. OSHA Violations
Our crews are trained to adhere to safety protocols, including the use of protective equipment. If there were violations, we will investigate and take corrective action to ensure compliance.
7. Contractual Process
Our delivery forms are standard documentation intended to note any immediate concerns. Customers are encouraged to record issues directly on inventory lists, which does not preclude filing formal claims. This process is designed to ensure transparency.
8. Communication and Customer Service
We regret any shortcomings in communication. While our team works hard to address all concerns, we acknowledge areas for improvement and are committed to enhancing our customer service.
Next Steps
To resolve your concerns:
Submit a damage claim for affected items or property.
Provide supporting documentation, such as photos or videos, for review.
Our team is available to guide you through this process. We value your feedback and remain committed to addressing your concerns while improving our services.
Sincerely,
Customer Service Team
United Regions Van Lines
I've used many moving companies before
I've used many moving companies before, but this one stands out. Their professional moving team handled everything with such care and precision. Every item was packed securely, and nothing was damaged. The crew was prompt, courteous, and extremely efficient. Will definitely use them again for any future moves!
15 de outubro de 2024
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for taking the time to share your positive experience! It’s always our goal to provide exceptional service, and we’re thrilled to hear that we stood out among other moving companies you’ve used.
We’re glad our team’s care, precision, and efficiency made your move seamless and stress-free. Packing and handling your belongings with the utmost care is something we take pride in, and it’s wonderful to know that everything arrived in perfect condition.
Your kind words about our crew’s promptness and professionalism mean a lot to us. We truly appreciate your trust in our services and look forward to assisting you with any future moves!
Sincerely,
Customer Service Team
United Regions Van Lines
Worst Move
They arrived late on the date requested, but they had called in and indicated that they were stuck in traffic and would be late, so that was OK. When the truck arrived it carried two men who spoke mainly Russian and wrote the inventory in Russian. They packed the few boxes as requested and loaded everything onto the truck, mainly pre-packed boxes filled with books. When I asked for a copy of the inventory before they left, they said no, one would be mailed to me, but it wasn't. I had arranged for storage until I arrived in Salt Lake City after Christmas when I would be out there, but I got a call on the day before Christmas Eve saying they would deliver the next day. I refused, saying I was only half-way there and couldn't be there. They said they would put it in storage and I requested that it be delived on the 29th December when I would be in Utah.
The 30th came and went with no delivery. When I called in asking for delivery I was told that whenever a truck reached Salt Lake that could be diverted, it would make my delivery. Calling every every other day achieved nothing, so finally at the end of January I contacted FMCSA, the Federal agency that licenses moving companies, and the man I talked to called them. He called me saying that my goods would be delivered the following day. Sure enough, I got a call that afternoon and the load was delivered the next day on February 2nd-- or at least most of it.
The end result was that three items were damaged, 14 boxes weere missing, and they had re-written the inventory in English with a different order.
So on 14 March 2024 I sent a letter (registed, return receipt requested) to request the appropriate form to claim a loss on my move. This was after a series of phone calls had elicited no response. Still no response.
On 23rd May I sent another letter (registed, return receipt requested) stating the loss since I had not received the form. I received both postcards back in the mail, but had no response from the company. The man from FMCSA recommends I go to small claims court to see what I can recover.
10 de novembro de 2023
Opinião espontânea
Resposta da United Regions Van Lines
Thank you for sharing your feedback. We regret to hear about your dissatisfaction with your moving experience. Allow us to address your concerns and provide clarity regarding the situation.
Arrival and Inventory Documentation
Our team did arrive later than expected, but they communicated the delay due to traffic, which was acknowledged as acceptable. Regarding inventory, our standard practice is to provide a written copy to the customer. If there was any delay or oversight in providing your inventory documentation, we sincerely apologize for the inconvenience.
It is worth noting that inventory records are primarily for internal tracking and accuracy. While the original inventory may have included notations in Russian, this should not have affected the integrity of the documentation, which was later translated into English.
Storage and Delivery Delays
We regret any inconvenience caused by the unexpected early attempt at delivery on Christmas Eve and the subsequent delays. Your request for storage and a later delivery date on December 29 was noted; however, logistical challenges sometimes impact scheduling, particularly during high-demand seasons like the holidays.
Delivery was ultimately completed on February 2, within the extended delivery window permitted in your contract. While we strive to meet specific customer requests, external factors such as truck availability and routing constraints can sometimes result in delays. We understand the frustration this caused and sincerely apologize for the inconvenience.
Missing and Damaged Items
We take claims of missing or damaged items seriously. If you have not already done so, we encourage you to file a formal claim for the missing boxes and damaged items. This process is outlined in your contract and ensures that your concerns are reviewed thoroughly.
We acknowledge your reported difficulty in obtaining the appropriate claim forms. While we aim to respond promptly, any delay in providing these documents is unacceptable, and we apologize for this lapse in communication. If you still require assistance with the claims process, please contact our customer service team directly, and we will prioritize your request.
Recommendations and Next Steps
To resolve your concerns, we recommend the following steps:
Submit a Claim: If you have not already done so, please submit a detailed claim for the missing and damaged items, including any supporting documentation.
Escalate to Management: If you encounter further delays, request to speak with a senior member of our customer service team for expedited assistance.
We value your feedback and are committed to resolving your concerns in a satisfactory manner. If you have additional questions or require further assistance, do not hesitate to contact us directly.
Sincerely,
Customer Service Team
United Regions Van Lines
Actual movers: A+; Company: C
Pro's:
1) Mike and his delivery crew were OUTSTANDING! Mike really communicated well, especially explaining why we needed a shuttle when we didn't expect that! (He was right by the way!) This crew was on time and worked incredibly hard! I would hire them again in a heartbeat!
2) Roman and his partner did an outstanding job wrapping and preparing our furniture for the move! These poor guys had to do a 12-hour round trip from Chicago for us and then, load all our stuff, having to go up and down 15 stairs with each trip! They communicated clearly and often! They never complained!
Cons -
1) Overall, communication from the company was poor (NOT the pick up or delivery guys!). We had to call every step of the way because they simply failed to communicate what was going on throughout the process. Our sales person, Phillip, gave us his personal phone line number, but he didn't return my phone calls or email requests after the sale. He returned my husband's one call. Quality Assurance usually had our answers we needed, but again, we called them multiple times. They didn't initiated calls.
2) The cost was higher than we expected because while we expected to have to pay for packing, we thought we were fine because we had packed everything ourselves. We didn't expect to have to pay $24 for each piece that was shrink wrapped, like our sofa and pier cabinets, or for every roll of tape used. We have done 2 other interstate moves with 2 other companies and have never had to pay extra for those things.
3) Make sure to get an estimate for a shuttle because we totally didn't think we'd need it because they could pull into the driveway. Well, we live in a townhome community, and the big truck would have blocked the streets and a couple of neighbors' driveways. For $1,526 we kept the neighbors happy, but it would have been helpful if Phillip would have explained what that cost could be and what kind of situations would warrant the need of a shuttle. Our driver, Mike, did give us the option not to pay for/use the shuttle, but he was right. We needed to use it. Fortunately, we had the extra money set aside.
The bottom line is when thinking about moving, have a healthy size contingency fund!
19 de setembro de 2024
Opinião espontânea
Read the Docusign before signing
Worst experience ever. Low balled estimate, brokered out the delivery to third party without notification, DAMAGED tons of furniture, purposely omitted extra insurance option and customer service is infuriating.
.60 cents on the lb isn’t worth making the claim and that’s what they bank on. If you own expensive furniture DO NOT use them! So many better companies out there. And READ the pdf before signing it.
30 de novembro de 2023
Opinião espontânea
Resposta da United Regions Van Lines
We regret that your experience did not meet your expectations and appreciate you taking the time to share your concerns.
We’d like to address a few points to clarify the situation:
Estimate and Inventory: Your original estimate was based on an inventory of 305 items, but upon loading, the actual count came to 414 items. This significant increase naturally impacted the final cost. We strive to provide accurate estimates based on the information provided, but any additional items must be accounted for.
Third-Party Involvement: We do not outsource our deliveries to third parties without notifying our customers. It seems there may have been some confusion, but we assure you that all logistics were handled directly by our team.
Damaged Items: Most of the boxes were packed by the owner, and unfortunately, poor packing can lead to damages. While we understand your frustration, proper packing is essential to ensure the safe transport of fragile and valuable items. The insurance option of $0.60 per pound is a standard industry practice, and we encourage customers to review this option carefully before signing the contract.
We value your feedback and are always striving to improve our services. If you have any unresolved issues or would like to discuss this further, we’re happy to assist.
Sincerely,
Customer Service Team
United Regions Van Lines
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