Emailed support when having a problem getting their SmartDNS to work on my PC. Daniella replied very quickly and gave me very clear instructions on how to resolve it. Great service.
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Leia as opiniões dos outros
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... Ver mais
A empresa respondeu
I’ve been using Unlocator for a year now, purchase they’re 2 year special. They have a simple UI interface and are prompt with supporting their users with trouble shooting any issues in an efficient a... Ver mais
A empresa respondeu
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Informações de contacto
Hammerensgade, 1267, Copenhagen, Dinamarca
- info@unlocator.com
- unlocator.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Excellent and very helpful customer…
Excellent and very helpful customer service.

Resposta da Unlocator
Highly Recommended
I’ve been using Unlocator for years now and I’m very satisfied with the product and mostly the customer service and technical team. Anytime there were issues, as there always are with any of these type of services, Unlocator always addressed them in a very fast and efficient manner. I’m very happy with the service mostly compared to other services I’ve used prior to finding this one. Highly recommend!

Resposta da Unlocator
Unlocator DNS & VPN travels the world with me
I've used Unlocator DNS & VPN service for many years and it has travelled with me throughout EMEA and SE-Asia. Media companies continue to evolve their systems so there are occasional hiccups, but they are resolved, sooner or later, by the Support Team. I have no hesitation in recommending Unlocator for very good service value. Tip: As with any service, read the setup instructions carefully.

Resposta da Unlocator
Unlocator: Access & Protection in One Package
I've been an Unlocator subscriber for years. When I moved to a smaller town I found my favorite baseball team's games blacked out, despite being in the proper geography where local broadcast SHOULD be available. Enter Unlocator. Other local fans of my team are jealous that I have access when they don't. I've also added their VPN service and use it religiously anytime I'm working with personal / sensitive information. Great service, and very easy to setup and use. Highly recommended.

Resposta da Unlocator
Excellent customer service
This is the only vpn app that actually works for all of my needs. I had an issue with my account and the customer service was excellent and they fixed the problem and gave me two extra months as compensation.

Resposta da Unlocator
Highly recommended
Highly recommended! Very reliable service + swift support in case of any issues.

Resposta da Unlocator
Great and quick support
Great and quick support. One channel stopped working for me and they managed to get it up and running again in no time. Very happy with the Smart DNS solution and the provided support.

Resposta da Unlocator
I got great support from Mallik
I got great support from Mallik! He was prompt, polite, and effective.

Resposta da Unlocator

Resposta da Unlocator
Great Customer Service
I joined the Unlocator platform for use while in Ecuador. Unfortunately, I was unable to get it to work and decided to cancel my subscription. I'm not entirely certain why it wouldn't work. In dealing with the folks at Unlocator, I found them to be timely and very helpful in their responses.
I plan to give it another try when I return to Canada.

Resposta da Unlocator
Best VPN Service
Too many VPN service in the market, but nothing compare the Unlocator superb customer service . 1000%% recommend

Resposta da Unlocator
Program works well but BEWARE of the…
Program works well but BEWARE of the upgrade button. I just wanted to check the pricing (even from that page you had no choice but to click on a plan). ONE click and you are subscribed, whether you are ready or not, no confirmation etc. I'm out of pocket by money I couldn't afford to lose this month.
EDIT: They responded, and I got a full refund and very friendly customer service. Rating adjusted accordingly

Resposta da Unlocator
Always receive timely and exemplary…
Always receive timely and exemplary customer service from Unlocator. Highly recommended.

Resposta da Unlocator
Support Services: Very poor interaction with the clients
The Support Services is absolute unreliable. They take their time in replying to your issue. But most of all, they arrange times for a VPN session and then do a no-show. They don't react. Absolutely horrendous services.

Resposta da Unlocator
Excelente Service and Support
Excelente Service and Support! Thanks all!

Resposta da Unlocator
Fast response
Reported an issue with a couple of channels during the weekend and it was resolved first thing Monday morning.

Resposta da Unlocator
Great customer service
Great customer service! I have been with Unlocator for years and they have always been both responsive and professional.

Resposta da Unlocator
Sorry…this is not a positive…
Update: The company gave me a full refund, they told me they had a 30 day money back guarantee and they honored that. Thank you Unlocator!
So I am happy with the company’s refund, but the product did not work well for me.
Sorry…this is not a positive review…first, I was charged $131.00 when it was supposed to be a 7 day free trial..
Then I am trying to watch some programs and it will step and I will get an error message, I try to restart it, but then I get a “retry” message..and if it comes back in, it is in mute…so I need to stand there to get it unmuted, so I miss a lot of the program..it’s all chopped up…
I need to cancel.

Resposta da Unlocator
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