Unndr Opiniões 374

I cannot praise this company enough for sorting out an issue I had with delivery that the company was not responsible for. I did not receive the items ordered but they are re sending my order along with 2 additional gifts. I have never had an issue with orders in the past so this is the first time I have had to try and sort out an issue. They have dealt with it professionally and, in my opinion, gone above and beyond what was required of them.

Absolutely LOVE the monthly subscription, all sets have been stunning and the packaging always feels special, literally highlight of my month!! Also customer service is perfect, super friendly and helpful as if you’re speaking to a friend (Thank you Jessie!!)
Would absolutely recommend to anyone, great value for money and amazing quality product.❤️

An item didn’t arrive due to being lost by Evri. I contacted Unndr and another order was sent out free of charge the same day. Excellent customer service.

The customer service was so helpful and we were really happy with all of the sets. The quality and designs were also brilliant, would definitely recommend!

Customer service is so helpful! I washed a product wrong (completely my fault) and it shrank and the team were so nice and replaced it for me!

Customer service was amazing. They are timely and so nice. Not to mention the pieces are beautiful! I will continue to purchase from Unndr!

Despite it being the holiday season they still replied super quickly to my email and helped me see where my order is in the shipping process! While the shipping might take a while it is definitely not their fault and the lingerie I have received in the past is super comfortable and worth the wait!

Ordered, waited two months with no clear tracking service just pure guessing.
The materials of the underwear are okay, feels like you could go to primark and get the same thing. Although i do note they have some cute designs and unique patterns. The parcel came with a little gift each time and a card. It’s an okay service if you want some cute underwear

Best company ever !!!!! 🎀🤍

I had a query regarding my subscription and payment date and they managed to clear it all up for me within 30 mins! And… without making me feel silly or belittled. This is why I love this little business as they really do take care of their customers and want everyone to have the best experience. :)

I ordered the wrong size bra and was pretty much instantly taken care of by the lovely Jessie and sorted out with the right size sent to me.
Perfect customer service in my book!
Also the underwear that arrived was well wrapped and good quality, a bargain.

I am more than impressed with how Unndr have handled a technical glitch meaning my order wasn’t quite right! They’ve gone above and beyond to handle the problem. I will 100% buy from them again due to how lovely their customer service is! The underwear is also good quality for the price!!

Had a little issue with receiving the wrong item at first, but they were super quick to get back to me and helpful in sorting, and even sent a bunch of freebies!

I had a defect in my Surprise monthly box. And the customer service was great. Sent a replacement very quickly with an extra surprise in too!

Thank you! ☺️

I contacted customer services regarding a query on the monthly subscription and I received an almost instant response even thought it was late in the evening.
Super helpful customer service! :)

I love this subscription! The sets are sooo nice and they also fit so well, which I have never had before with bras. I am quite small and typically just wear little bralettes, It's an absolute treat so have a surprise set which fits perfectly and looks fab arrive in a cute little box each month! I was confused with the payment/shipping dates at first as it seemed like I paid and then had to wait a long time to receive a set, but the team who responded to my emails querying this have been lovely and have answered all my queries. I highly recommend this subscription xxxx

I contacted Unndr as I had questions about my order, I used the contact form on the website and I had a response in under an hour of raising.

My questions were answered and the person I was emailing was really lovely. Amazing customer service especially so close to Christmas.

Thanks again!

After ordering a few bits for my wife, Evri lost my parcel. After submitting a request with unndr, I had an email within half an hour, an hour later they had sent out a replacement. The customer service received has been incredible!!

Will definitely be ordering again! ❤️

While the people who responded to me from this company were nice and they offered me a refund and a small gift, there is a serious issue with the orders. I ordered a set, and was send the wrong top. I was told I would be sent the right thing along with a small gift (which was nice) but I was send the wrong thing again. My mum then ordered the set again on a new account, but was also sent the wrong thing (the exact same wrong thing that I was send twice).

I love this company and everything it stands for! I’ve just received my first monthly set, and I’m absolutely obsessed.

The quality is definitely there, and you can tell a lot of thought went into the designs.
Through my own fault, I ordered the wrong size, and when I emailed to have future orders amended to the correct size, they responded very quickly and even offered to send me the current set in the right size without me asking.

I’m very excited to see what the December monthly set holds, and I recommend Unndr to all of my friends. It’s a lovely self care bundle in my opinion.

I couldn’t recommend them enough!