Unndr Opiniões 374

Resposta da Unndr

3/02/2026

Hi Alice,

Thank you so much for your kind feedback. The team is delighted to hear that you received quick, friendly support and felt well looked after throughout your enquiry. Reviews like this truly mean a lot, thank you again!

If you ever need anything else, please don’t hesitate to get in touch, we're always happy to help.

Thank you,
The Unndr Team

Resposta da Unndr

30/01/2026

Hi Chloe,

Thank you for taking the time to share your experience.

The team is sorry to hear there was a fault with the bra initially, but they’re really pleased this was resolved quickly for you. It’s great to hear you were happy with the support and replacement offered.

Thank you for your understanding and for choosing Unndr 🤍

Resposta da Unndr

30/01/2026

Hi Isabelle,

Thank you so much for this wonderful review.

The team truly appreciates your kind words about the quality of the sets and the care that goes into creating them. They’re delighted to hear you’ve consistently enjoyed your deliveries and that your experiences with customer service have been positive.

Your recommendation means a great deal to everyone at Unndr. Thank you for your continued support.

The Unndr Team

Resposta da Unndr

30/01/2026

Hi Jen,

Thank you for taking the time to share your feedback.

The team has looked into this carefully following your Trustpilot update. After receiving your name and order number, they were unable to find any record of email contact from you, and no messages from your email address have been received by customer support. All customer enquiries are logged and responded to, and recent reviews reflect the team’s usual response times.

Regarding sizing, fit can vary from person to person, and while the size guide is designed to be as accurate as possible, it cannot guarantee a perfect fit in every case. The team is always happy to assist with size exchanges when contacted directly.

For clarity, all Unndr underwear is brand new and unworn. Hygiene protection is applied where relevant, and items are never resold once returned.

The team would still be happy to help resolve this matter, they kindly ask that you contact customer service directly at hey@unndr.com so they can assist you appropriately.

Thank you,
The Unndr Team.

Resposta da Unndr

30/01/2026

Hi Hannah,

Thank you very much for taking the time to leave such a thoughtful review.

The team is sorry to hear there was an issue with your order initially, but they’re really pleased it was resolved quickly and that the experience felt pleasant and supportive throughout. Providing kind, efficient customer service is very important to us.

Thank you for your patience and for choosing Unndr 🤍

Resposta da Unndr

30/01/2026

Hi Maya,

Thank you so much for your lovely review.

The team is thrilled to hear you had a great experience with customer service, and even happier that you’re loving the bras, that means so much to us. Your recommendation is truly appreciated.

Thank you for supporting Unndr 🤍

Resposta da Unndr

30/01/2026

Hi Claire,

Thanks so much for taking the time to leave a review, we really appreciate it.

We’re sorry again that your parcel was lost/damaged in transit, but we're glad Jessie was able to get this resolved for you quickly. It’s great to hear you were happy with the support and response time.

Thank you for your patience and for choosing Unndr, it truly means a lot.

Thank you,
The Unndr Team

Resposta da Unndr

21/01/2026

Hi Signe,

Thank you so much for taking the time to leave such a thoughtful review 🤍

We completely understand how easy it is to worry when you’re excitedly waiting for your order, so we’re really glad we could quickly put your mind at ease and explain the shipping timeline.

Our Mystery Edit boxes are sent during the third week of the month, and we’re always happy to provide updates or tracking as soon as it’s available. This will be personally sent to you via email by one of our team members.

We hope you absolutely love your set when it arrive we can’t wait for you to receive it! ✨

Thank you,
The Unndr Team

Resposta da Unndr

21/01/2026

Hi Jordan,

Thank you so much for this incredibly kind review!

We’re absolutely delighted to hear how much you love your monthly sets and that the quality and designs continue to impress you. It truly means the world to us that you look forward to them each month.

We’re also really glad our team could help resolve the delivery issue for you providing friendly and supportive service is something we care deeply about.

Thank you,
The Unndr Team

Resposta da Unndr

19/01/2026

Hi Monica,

Thank you so much for your kind feedback. We’re really pleased to hear you found our response helpful and timely 😊

If you ever have any other questions, please don’t hesitate to reach out. We really appreciate your support!

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Seb,

Thank you so much for taking the time to leave such a lovely review. We’re really glad we could help sort the sizing and find a suitable alternative.

It means a lot to hear that you found our customer service helpful and professional, and we truly appreciate your support. We hope your wife loved her gift, and we look forward to welcoming you back again soon 🤍

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Laura,

Thank you so much for your honest feedback and kind words about our sets. We’re really pleased to hear you loved the quality, design, and value 🤍

We appreciate your patience around communication. While our DMs are monitored, they’re mainly used to guide customers to email, as email is our primary customer service channel and allows us to track and resolve queries quickly. We’re always working to improve and make the communication as smooth as possible.

Thank you again for your support, we truly appreciate it and look forward to welcoming you back soon.

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Laura,

Thank you for your review. We would like to clarify the situation with factual information.

The order was placed on 5 August 2025. Following your enquiry, we advised on 30 September 2025 that the parcel was being held by Lithuanian customs. As explained at that time, we are unable to cancel or refund an order while it is still in customs control.

We also informed you that you would be contacted by customs and that, should you wish not to receive the parcel, you could decline delivery. Once a return to us was confirmed, a refund (minus outbound shipping costs) would be issued. We did not receive any further response after this communication via email.

A chargeback was opened with your bank on 14 November 2025, before the tracking updated to “returned to sender” on 18 November 2025. Once a chargeback is initiated, the case is handled exclusively by the bank and can take up to 90 days to conclude. We are unable to intervene during this process.

The bank ultimately confirmed the return and issued a full refund.

We would like to clarify that we are a legitimate business. We do not steal customer data, do not post fake reviews, and did not intentionally delay this order. The timeline was affected by customs processing and the early initiation of a chargeback.

We remain committed to transparent communication and fair resolution of all customer concerns.

Should you wish to talk about your order in more detail, please email hey@unndr.com.

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Jenna,

Thank you so much for your kind feedback. We’re really pleased to hear you found our response helpful and timely 😊

If you ever have any other questions about the subscription or shipping, please don’t hesitate to reach out. We really appreciate your support!

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Roni,

Thank you so much for such a lovely review, it truly means the world to us 💘

We’re so glad to hear you love the designs and that our team was able to help make the sizing process easy for you. Creating beautiful pieces alongside genuinely caring service is exactly what we strive for, so your kind words really mean a lot.

Thank you again for your support and recommendation. We can’t wait to welcome you back again soon ✨

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Miera,

Thank you for your feedback and for your positive comments about the product itself.

We’d like to clarify the communication timeline. You first contacted us on 12 December 2025, and we replied within the hour by email with the tracking link you requested. We did not receive a reply to that email in our inbox.

You later contacted us via social media DMs. While DMs are not our primary customer service channel (particularly outside working hours), we responded to confirm that you had not been ignored and shared a screenshot of our earlier email reply. We sincerely apologised for the confusion and re-established communication via email, where correspondence has been consistent since. We have also been investigating the screenshot of your email, too.

Regarding the customs charges, a refund has been successfully reprocessed after a temporary payment processing issue on our side and is currently pending completion by the bank. You will be notified once this comes through.

We understand how frustrating communication issues can be and regret the inconvenience this caused. We’re always happy to help and encourage customers to contact us via email, which allows us to resolve matters as quickly and efficiently as possible.

Thank you,
The Unndr Team

Resposta da Unndr

16/01/2026

Hi Maria,

Thank you so much for your kind words, we’re so happy to hear you love your sets!

We’re also really glad we could help answer your subscription questions, especially during the busy holiday period. Thank you for your patience and for taking the time to leave such a lovely review, we truly appreciate your support 🤍

The Unndr Team

Resposta da Unndr

16/01/2026

Hi Benjamin,

Thank you so much for such an incredibly kind and thoughtful review, it truly means a great deal to us.

We’re so grateful for your continued support and loyalty, and it’s wonderful to hear that your experiences with our customer service team have consistently been positive. Providing attentive, reliable service and looking after our customers is at the heart of what we do, so your words really resonate with us.

Thank you for being part of the Unndr community. We’re so happy to have you with us and look forward to continuing to serve you for a long time to come 🤍

The Unndr Team

Resposta da Unndr

8/01/2026

Hi Lauren,

Thank you so much for such a kind and thoughtful review. This truly means the world to us 🤍

We’re really glad we could help and that you were happy with the outcome. Taking care of our customers is incredibly important to us, and it’s amazing to hear that this came through in your experience.

Thank you for your continued support and trust in Unndr, we can’t wait to create more pieces you’ll love.

The Unndr Team

Resposta da Unndr

8/01/2026

Hi Neve,

Thank you so much for your lovely review, we truly appreciate it 🤍

We’re really glad we were able to help and support you through such a frustrating situation. Our goal is always to make things as smooth and stress-free as possible, so it means a lot to hear that you felt taken care of.

Thank you again for your kind words and for choosing Unndr, we’re always here if you need us.

The Unndr Team