5 star service from harry at Unum dental . This is the second experience ive had with the company and just great overall service . Right from the start of the call Harry was so pleasant he is fantast... Ver mais
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Leia as opiniões dos outros
recently visited my local dentist and afterwards made my claim through the portal. The process was very easy and I was promised claim would be reviewed within 10 days. This was surpassed as my claim w... Ver mais
The worst help for an oncology patient! Waiting more than a month to determine the status of my claim. How is a man who has received the worst possible diagnosis of his life supposed to live and reco... Ver mais
Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people. They can't even diag... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Informações de contacto
Reino Unido
- unum.co.uk
4,0
Bom
821 opiniões
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Prompt reimbursement of claim.
2 de janeiro de 2024
Simple and quick
Simple and quick process. A couple of days after submitting claim it was processed and money lodged to bank account. Really easy.
3 de janeiro de 2024
Itemisation does not match how most dentists charge
The need for an itemised claim, separately listing, for example, different types of appointments, x-rays, anaesthesia, and different items (e.g. a pin for a filling or a post for a crown must be claimed separately) makes the claim process difficult.
It puts me off renewing my cover and I haven't even managed to submit my first claim yet. I've confirmed with Unum that this level of detail is required and I'm having difficulty getting a claimable invoice from my dentist as, like most, they quote a price for work and don't charge for individual items in the way that Unum demands they are listed in a claim. EDIT, My dentist is now attempting to help but I worry that a replacement invoice won't be a true breakdown as they don't invoice items separately in general.
2 de janeiro de 2024
Opinião espontânea
Resposta da Unum UK
Thank you for getting in touch and bringing this to our attention. We’re sorry to hear that you are disappointed in our Dental policy.
We do require an itemised receipt with each individual item listed in order for our customers to make a claim. However, in most cases dentists are happy to make this available on your request, either in digital form or as a physical copy from the practice. You should be able to request one once you've paid for treatment.
Please note that we generally require a course of treatment to be finished and paid for before you can make a claim on the Unum Dental product. We would be unable to accept a dentist's quote for work and would instead need that itemised receipt once you have made payment.
Please see the below links for more information on how to make a claim:
https://vimeo.com/688038074
https://www.unum.co.uk/docs/NDP014_How_do_I_make_a_claim.pdf
EDIT: For further support on a claim or if you would like us to attempt to request an itemised receipt from your dentist (there is no guarantee we'll be able to get this information from your dentist on your behalf due to data protection rules), please send us your details, including full name, postcode and date of birth, to: dental@unum.co.uk.
Easy and fast claims process! Thank you!
Easy and fast claims process! The team at Unum are also really friendly and professional every time I call with a question. Thank you!
22 de dezembro de 2023
Super easy and fast process
Super easy to submit receipts and always very fast payment.
27 de dezembro de 2023
Extremely quick turnaround on paying…
Extremely quick turnaround on paying invoices.
13 de dezembro de 2023
Excellent service
Excellent service. Very quick to make claims and reimbursements paid quickly too.
6 de dezembro de 2023
Very easy to use the service
13 de dezembro de 2023
Easy to submit claim and payment…
Easy to submit claim and payment prompt. Excellent service.
8 de dezembro de 2023
It was a pleasure to be insured by…
It was a pleasure to be insured by Unum.Uk. thank you for fast and efficient process. I am very satisfied.
Thank you.
18 de novembro de 2023
Super easy process and very speedy…
Super easy process and very speedy response and reimbursement
13 de dezembro de 2023
Wonderful service
Quick response to my claim and no issues at all. Great customer service.
11 de dezembro de 2023
Easy to submit a claim
Easy website to navigate and submit a claim. Prompt response in approving claims.
13 de novembro de 2023
Quick and prompt payment
6 de dezembro de 2023
Very simple to claim and prompt…
Very simple to claim and prompt payment.
Dentist Friday am, claimed Friday pm, approved Monday and money in bank account Wednesday
1 de dezembro de 2023
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