I contacted Simply Health because I hadn't spotted that the scanning system had selected an incorrect claim amount. The person I dealt with was very helpful and did not waste time putting a note on... Ver mais
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Leia as opiniões dos outros
Due to circumstances beyond my control, i was unable to login to my account. Frustrated, I called Simply Health and spoke with a customer representative who was a breath of fresh air. He resolved... Ver mais
A empresa respondeu
I’ve been with SimplyHealth for many years and it gives me the financial opportunity to upgrade the type of healthcare I can pay for. Simple things like hospital stays/physio/ophthalmologist/amongst o... Ver mais
A empresa respondeu
Excellent customer service. For over twenty years I have always received access to knowledgeable and sincere team members. Claiming is straight forward and payment is swift and very family friendly... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Simplyhealth
Escrito pela empresa
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessInformações de contacto
Andover, Reino Unido
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service very polite and quick…
Great service very polite and quick service
10 de julho de 2026
Opinião espontânea
My request for paper claim forms was…
My request for paper claim forms was dealt with promptly. Let’s hope Royal Mail is as swift.
9 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi ME,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service
Excellent customer service. For over twenty years I have always received access to knowledgeable and sincere team members.
Claiming is straight forward and payment is swift and very family friendly.
9 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello SK,
Thank so you so much for your amazing review and your long standing loyalty. It's great to hear you find our team knowledgeable and sincere. I'm also pleased you're happy with our claiming process too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Issue with payment as i submitted twice…
Issue with payment as i submitted twice due to computer glitch. Problem fixed swiftly on online chat. A rare thing these days
8 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Amanda,
Thanks for your lovely five star review. I'm pleased to hear your claims issue was identified and resolved so swiftly for you.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent customer service
Excellent customer service polite & helpful staff would highly recommend taking out a policy with Simplyhealth.
8 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Wendy,
It's so lovely to hear you find our Customer Service team excellent and polite. It's also great to know you would recommend us. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Revised claim
I contacted Simply Health because I hadn't spotted that the scanning system had selected an incorrect claim amount. The person I dealt with was very helpful and did not waste time putting a note on my file - which should lead to the claim being revised to the correct amount. Very efficient and helpful.
Audrey
8 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Audrey,
Many thanks for your wonderful five star review. I'm so pleased to hear you found the advisor so helpful and was able to provide you with a resolution so swiftly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Brilliant service
Brilliant service. Easy to use and very clear on benefits.
7 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Elizabeth,
Thank you so much for leaving us a great five star review.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have had problems before but none for…
I have had problems before but none for a while it is unbelievable how fast they dealt with my claim no fuss one contact and everything sorted fantastic thanks
7 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Arthur,
Many thanks for your great five star review. It's lovely to hear you found our claiming process really fast.
Take care.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really helpful staff
Really helpful and polite and too the point of the matter
7 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello David,
Thank you for sharing your experience of interacting with our staff and I'm pleased you found them really polite and helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Slow review
I put in 2 claims within minutes of each other, one got approved the next day the other one they took 5 days to tell me the receipt isn't clear. Leaves me thinking surely you would look at both claims at the same time. Over a week now and still waiting for approval. Never been this slow on the past.
28 de junho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Paul,
Each time you submit a claim, it is classed as one piece of work and enters into the queue. Each piece of work is managed independently. The majority of claims go through our automated system, however, on occasions, claims are manually processed which can a little while longer.
In order for me to look at your claims in more detail, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Resposta da Simplyhealth
Hello Cristina,
Thanks for taking the time to leave us a five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quick & easy claim…
Claim paid straight away as soon as I'd entered my details. Very impressed!
3 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Patricia,
It's so lovely to hear how impressed you were with the ease and speed of making your claim. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great service
Great system. Really easy to submit the claims and always paid quickly. If you need to contact them, the staff are super helpful.
3 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Daniel,
Thank you so much for leaving a great five star review and it's lovely to hear you find our system great along with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Policy worth every penny it costs.
Have been a member since I was 16 in my own right and under my fathers account up to that age and have always been more than happy with the whole process and ease of submitting claims.
The policy is worth every penny it costs.
2 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Graham,
Many thanks for your great five star review and your long standing loyalty to us. I'm pleased to hear you are more than happy with the service we provide.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simple claim procedure and very fast …
Simple claim procedure and very fast payout.
2 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Ian,
Thanks so much for taking the time to leave us a lovely five star review, we really do appreciate it.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very helpful and efficient with…
Sam was very helpful and efficient with a query I had about a claim.
1 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Mrs Monteith,
Thanks so much for your lovely review and it's great to hear you found Sam very helpful and efficient. I've passed your feedback to Sam and his manager who will also be very pleased.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Was very helpful and very patient with…
Was very helpful and very patient with my attempts to rectify reinstalling the app
23 de junho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Caroline,
Thanks for your lovely five star review and it's great to hear the advisor was so helpful in regards to your query.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
After waiting over 10 minutes on the…
After waiting over 10 minutes on the phone I was sent a
link to reset my password which I did and I still couldn't
log in. I explained that I was over 84 and found this difficult.
30 de junho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Joan,
I'm sorry to hear that you are still unable to log into your online account despite being sent a link.
Please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review. Alternatively, you can call us on 0370 908 3310 between the hours of 9am and 5pm Monday to Friday.
Kind regards
Esther
Customer Relations
Simplyhealth
Plan covers very little
Staff are very helpful but I think the plan itself is poor. I have not claimed in years and now I need to it hardly covers anything at all. Dental charges are expensive but very little is covered, £45 claim is allowed for a check up when you pay well over £100.
29 de junho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello JC,
Thank you for your honest review and I'm pleased you found our staff to be very helpful.
Our plans are designed to help towards the cost of everyday healthcare and sadly in an environment where costs are ever increasing, unfortunately, we can never fully cover all treatments.
Should you wish to review your cover and see if there is a more suitable plan, please contact our Options team. Their email address is customeroptions@simplyhealth.co.uk. Please include your name, policy number, date of birth and home post code. Alternatively you can call them on 0330 102 5335 between 9am and 5pm Monday to Friday.
Kind regards
Esther
Simplyhealth
Helpful customer service
I had a reason to contact customer service and they were extremely helpful. Would recommend.
29 de junho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Stephanie,
Thanks for leaving us a great five star review and sharing your experience of speaking with a member of our team. I'm pleased you found them so helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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