Received an email with info about shampoos and one of them sounded like exactly what I was after so I gave it a go and I am very pleased with it! It’s worked exactly as described. Love the clean ingre... Ver mais
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Leia as opiniões dos outros
The website is easy to navigate. Products are displayed clearly and simply. Ordering and payment are straightforward. From keyboard to door quickly and efficiently. Not a single human interaction... Ver mais
I placed an order over the weekend for some Dr Hauschka items realised after I had placed it I’d ordered a wrong product. I contacted U Organic by email on the Monday issue was sorted out refund issu... Ver mais
This was my first experience ordering from this company, as I wanted a reasonably priced birthday gift and their prices seemed competitive. However, they sent me the wrong item, which was of lower val... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Revitalise, regenerate and reinvigorate your body and skin with our hand picked ranges of totally organic cosmetics and skin care products. No animal testing.
Informações de contacto
Unit 4 Hollybrook Road Ind Est, SO16 6RB, Southampton, Reino Unido
- 03301359544
- info@uorganic.co.uk
- uorganic.co.uk
4,5
Excelente
710 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product great and delivered quickly
5 de outubro de 2026
I paid for next day delivery but it was…
I paid for next day delivery but it was not delivered next day and was not able to take it on holiday with me.
28 de setembro de 2026
Resposta da UOrganic
We are very sorry to hear you are not happy with your order. I can see you ordered in the evening of the 27th September and your order was sent at the next possible despatch time the very next day on a next day service as requested.
Unfortunately it looks like the Royal Mail had a delay on the 29th and it was subsequently delivered one day late on the 30th.
We do apologise on behalf of the Royal Mail that this delay meant you could not take it on holiday with you.
Please note we do offer a return process so if the items are no longer required, we can take them back for refund.
Kind regards
UOrganic
Product is as described
Product is as described.
I like the samples included.
Delivery could be faster.
28 de setembro de 2026
Great product! Exactly as described!
Received an email with info about shampoos and one of them sounded like exactly what I was after so I gave it a go and I am very pleased with it! It’s worked exactly as described. Love the clean ingredients. Delivery was very quick!
24 de setembro de 2026
Bad customer service
They sent to the wrong address without picking my email . And even when I changed the delivery to safe place. They claimed the parcel is going back to them and then when I asked about it . They sent a picture of sending to the initial wrong address and no refund on top of that
5 de setembro de 2026
The products I buy from the company are…
The products I buy from the company are excellent and it is lovely in these times to get them a little bit cheaper. It is also nice to receive samples to try new products. It is easy to order and the delivery is very quick. Thank you.
9 de setembro de 2026
As always
As always, delivery was speedy, contents as ordered with a few extra samples included. Well packaged. Well done.
7 de setembro de 2026
Good products delivered on time
7 de setembro de 2026
Fantastic products
Fantastic products, speedy delivery service and great free-bee's with the order
27 de agosto de 2026
I like this company
I like this company, always have my products in stock and good prices. Everything arrives quickly, and I am pleased to say they do not use Evri for delivery.
1 de setembro de 2026
Won't Use Again
It's now 10 days since they dispatched my order. I haven't received anything. It was supposed to be delivered in 2-4 days. When I contacted UOrganics for an explanation, they just said they're investigating and will refund me ONLY IF Royal Mail confirms the item has been lost in transit.
1 de setembro de 2026
Resposta da UOrganic
We're sorry for the confusion here. It is not the case that we only refund IF Royal Mail confirm it's lost. It's the case that the parcel will either be delivered or declared lost. Therefore, you either get your order or we refund you. You would never be in a situation where you've got no products and no refund.
I can see in this case, Royal Mail declared it lost so we refunded your order. Then the parcel was subsequently delivered on the 15th September. You can of course keep that with our compliments :-)
We apologise for the inconvenience of the parcel being delayed by Royal Mail, but hope the solution of a full refund and the products being delivered is acceptable.
Kind regards
UOrganic Team
UORGANIC IS Superb!
UORGANIC IS Superb!! Great service, fast and efficient delivery!! Great prices!! Satisfied with my purchase, genuine products!!
26 de agosto de 2026
Sadly I have had a very poor experience…
Sadly I have had a very poor experience with this company.
My address is linked to my credit card automatically, so why, I ask, would I enter an unknown address 212 miles from my home as the company suggest I have done.
They will not help me with this situation.
Someone else has my order. The company have my money, I have lost my money and have no product.
Obviously will not order again from this company.
I ordered in good faith and am so very disappointed.
13 de agosto de 2026
Opinião espontânea
Resposta da UOrganic
We're very sorry for the issues you have had on your order.
When an order is placed, our website will display an order confirmation page showing the addresses you have entered (billing and shipping). An order confirmation email is also sent to you, again confirming the addresses that have been entered. It is strongly recommended to check these to ensure everything is correct. If there are any errors, you can contact us before it is shipped and we can change it.
I can see the order confirmation email that was sent to you at the time of order, and it has the address that the parcel was shipped to.
We do not change any addresses unless explicitly instructed to by the customer. As such, your order was shipped to the address that was entered at the time of order.
While we understand there was an error in this address, this was not in our control. We can only act on the information that is on your order when it arrives in our system.
We did offer an additional discount on a replacement as a goodwill gesture which is still available should you wish to go ahead. Of course we can make sure the delivery address is the correct one next time.
Kind regards
UOrganic Team
The shades are so pretty and blend…
The shades are so pretty and blend really easily, and the shimmer gives such a nice glam effect without being too much.
Will definitely order again x
7 de julho de 2026
The website is easy to navigate
The website is easy to navigate. Products are displayed clearly and simply. Ordering and payment are straightforward. From keyboard to door quickly and efficiently. Not a single human interaction involved. How many stars for that category?
26 de maio de 2026
Very good and colourful hair after…
Very good and colourful hair after using your hair colour
26 de maio de 2026
Very happy with the products
4 de junho de 2026
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