I have been using their cloud service for last 3 months and it's been great so far. I really love the transparent pricing they offer, I'm not paying more than I calculated before I start with them.... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently moved my infrastructure from AWS to UpCloud, and I’m impressed. The management panel is incredibly polished and intuitive, making daily tasks much easier. What I value most is their transpa... Ver mais
A empresa respondeu
Had to create an account on trustpilot just to write this. I've read bad reviews but assumed they were rare, weird scenarios. You know what they say, only pe... Ver mais
UpCloud's services have been very reliable and performant, with customer support responding to tickets in minutes many issues can be resolved in no-time. Extremely generous data transfers and egr... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Global cloud infrastructure to develop, deploy and manage applications with ease while keeping costs low and improving performance without compromising service level. Plans starting at €3/$3.5 per month!
Informações de contacto
Aleksanterinkatu 15 , 00100, Helsinki, Finlândia
- hello@upcloud.com
- upcloud.com
3,8
Bom
153 opiniões
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
dont use their service !!!!
dont use their service !!!!
this is a timewasting company at its best, after sign up for a trial of their service, they want that you upload a picture of your id card and credit card ?!?!?! sorry, im not buying a house or anything else !
21 de janeiro de 2020
Opinião espontânea
Resposta da UpCloud
Hi!
Thank you for taking a moment to leave feedback, we greatly appreciate it.
During the signup and deposit processes, we do perform verification checks on the details that are supplied to us by the user. If there is any doubt in regards to these details then our systems do prompt for further checks to be performed and it sounds like this is what you have experienced with us.
We apologise if you feel like these were a little over-zealous, however due to the nature of the service we provide, we do have to confirm all user details and be confident in whom we’re providing services to. If the initial details provided do not let us do this, then further checks like this are required.
Kind Regards,
UpCloud Support
DO NOT USE
DO NOT USE. They will shut down your online services even when you've got credit on your account!!!
20 de janeiro de 2020
Opinião espontânea
Resposta da UpCloud
Hi!
Thank you for providing feedback on your experience with us here on TrustPilot.
I’m sorry to hear that your account was suspended, though without further information I’m unable to comment on any of the specifics of this case. The most common causes of account suspension are Terms of Service violations and not responding to abuse related issues. For these, we highly recommend that users are familiar with our Terms of Service (https://upcloud.com/terms-of-service/) and have up to date contact details within their UpCloud Hub.
Our technical support team is available 24/7 via the UpCloud Hub so if you have any questions, please do feel free to reach out.
Kind Regards,
UpCloud Support
Don't know what the problem is with Upcloud on Trustpilot
Don't know what the problem is with these guys on Trustpilot. My review may change but so far this has been the fastest VPS I've had - tried them all.
On London VPS so maybe other locations are different - have 9 Woo sites with a high number of products and speed has beat even Linode hands down.
If things change I'll certainly come back and update.
16 de agosto de 2019
Opinião espontânea
They still charge you if you delete your server
They still charge you if you delete your server with no reason and no monthly invoice i have log in my account after 2 months they debited 12$
6 de agosto de 2019
Opinião espontânea
Resposta da UpCloud
Hi!
Thanks for taking the time to leave a review, we do read and appreciate all feedback received.
If you deleted a server then there would be no further charges incurred for this. The only way that charges would still accrue on an account would be if you didn’t delete either the associated storage devices or additional services such as backups.
I don’t have the details of your exact case here but our support team are available via the UpCloud Hub 24/7 should you have any queries so I’d highly recommend reaching out to them if you choose to use us in the future and face any issues.
Kind Regards,
UpCloud Support
Poor support, poor service
I signed up for the $5 trial to check if their claims were actually true (they weren't). My account was quickly suspended as I was running multiple benchmark scripts testing upload/download etc. I contacted support and they said that they would speak with their "team". The following day I had to contact support again, and they said that my account had been permanently supended, and that I should look for another cloud provider.
5 de agosto de 2019
Opinião espontânea
I Opened my Account with UpCloud in a…
I Opened my Account with UpCloud in a Hope that I will get to try the plan I wanted to but instead I got 5$ plan for trial that too for 3 days.. I Read somewhere that upcloud give 25$ credit for trial so I thought I would try 20$ service and if I am happy I will stay.. I Asked a Customer service Named "Long" that I wanted to try 20$ account and instead Got 5$ he proposed me to add money and Get it or I will close your Account.. Happy That I Opted for closing it.. Its Really Bad Experience from such a company.. I Hope this company improves way of Customer Service with Customer Retention.
15 de junho de 2019
Opinião espontânea
Great company been with them about a…
Great company been with them about a year now. Stable cloud server and always available to help.
14 de março de 2019
Opinião espontânea
lets see how long...
lets see how long...
moved here 5 month agoe after vultr and digital ocean getting to big and messy with there quality. until now the fastest server i ever used in asia. thx a lot.
8 de fevereiro de 2019
Opinião espontânea
Good, but cogent involved...
Well, if it wasn´t mainly cogent network routing it would be great. I get sometimes decent to good download and pageload speeds, and sometimes very bad ones. I mean really bad, like 10 to 15 kB/s to my region. Consider this and do proper testing, Depending on your region could be ok to very good. The server itself and the panel, installation etc. are really good though.
4 de novembro de 2018
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.