Urban Farm-It Opiniões 

393
TrustScore: 3.5 em 5

3,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We purchased 3 kits from a garden center in May, had a holiday since and so have only just got round to using the vouchers to get the live spawn. The website is now telling us the vouchers have expire... Ver mais

Classificada 5 em 5 estrelas

I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Ver mais

Classificada 5 em 5 estrelas

Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... Ver mais

Classificada 2 em 5 estrelas

Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.??... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Organização agrícola
  2. Grossista de produtos agrícolas
  3. Consultor
  4. Fornecedor de equipamento para hidroponia

Escrito pela empresa

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

393 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 72% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(393)

54 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great customer service

Amazing response when I asked about my mushroom kit as it wasn't doing what it should be. It may have been user error but they sent me a new kit to try again. Amazing customer service and speedy response will definitely buy from them again I can highly recommend 👍

23 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Quick delivery, I wasn’t in and the spawn became active before it could be redelivered. Urban Farm-it very graciously replaced it even though it wasn’t their fault. Very grateful as we have an order coming up soon. Excellent quality as well, very vigorous spawn - 5 stars well deserved! 👍

20 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

These guys are fantastic

These guys are fantastic. One phone call to them and they solved my (self-inflicted) problem. So helpful and supportive.
Can't wait for my first crop of shrooms.

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing present

Well! What an unusual and interesting present - grow your own oyster mushrooms. I’m a keen vegetable gardener but have never considered this before. I am setting up the kit now, and hope for a delicious harvest.

16 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service and support

Fantastic customer service and support. The spawn arrived very quickly once I sent my voucher code. I’m really looking forward to harvesting my crops. The mushrooms growing kits are a great gift for foodies . I was really impressed by the purchasing experience. Special mention to Alice in customer service. Good job 👍

10 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Marvellous service

Marvellous service !
Quick to replay and very friendly LOVE THEM !
(Would have given 10 stars if is was possible)

7 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

king oyster and wine cap …

My king oyster and wine cap grain spawn arrived very quickly and in brilliant condition. I made up a couple of beds and have had the most wonderful success. The king oysters have been fruiting and fruiting. The wine caps are showing very heathy mycelium so looking forward to them soon. Such an exciting success. Highly recommended and will definitely purchase from them again. I bought the grain spawn in April.

5 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Some clearer information on the box.

I wish, for a start, that you had printed on the box, words to the effect of "Don't throw away, after removing contents. This is part of the kit." I bought a pink oyster kit, months ago, and ( after removing the contents, and disposing of the box) put it aside, as I've been unwell for quite some time. Today, I intended to start growing the mushrooms, but noticed the information that advised starting the process within three days. It's disheartening to think that I have wasted over £18. Any advice?

1 de junho de 2023
Opinião espontânea
logótipo da Urban Farm-It

Resposta da Urban Farm-It

Hi Tim,

Thanks for your review and feedback, it is of great importance to us.

It sounds as if you purchased one of our 'ready to grow' kits which comes with the living spawn- these kits should arrive with a
"Living spawn inside, please read storage instructions"
sticker on the front of the box, the details of which are elaborated on the instructions (required storage temperature and use by). The cardboard box is also included on the kit contents list on the instruction sheet, stating it's use and not to discard of it.

Although the original bag of spawn from your kit may be expired, the rest of the contents can still be used, we would hate it to go to waste and would love to get you growing! If you could please get in touch with us at hello@urban-farm-it.com we will aim to resolve this for you as quickly as possible.

Kind regards,
Alice

Classificada 5 em 5 estrelas

Great response time

I had trouble claiming my spawn through the website with technical trouble on my end. I emailed and explained my situation and they responded in less than a day and shipped me out new spawn. Really friendly and helpful

30 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Quick and efficient. We had a problem with our spawn, but good customer service, and a fresh pack sent out. Looking forward to our first batch of home grown mushrooms.

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

mushroom kit gift

Given a mushroom kit as a gift. Everything was well documented and simple to use. All parts are responsibly sourced. Spores were dispatched immediately and arrived shortly after

1 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great supplier

Great supplier, with a real personal touch.
Really happy with service and will definitely be recommending to Family and friends.

18 de maio de 2023
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais