Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Firman utför städning av vår kontor 2 dagar i veckan. Vi är väldigt bra bemötta av företaget och är nöjda mer resultatet. Städaren kommer alltid i tid och utför sitt jobb på den högsta nivå. Dem är... Ver mais

Classificada 5 em 5 estrelas

Högsta betyg till den här företaget för deras fantastiska tjänst! Från början till slut var kommunikationen snabb och tydlig, och dem gjorde ett fantastiskt jobb med att städa hela lägenhet noggrant o... Ver mais

Classificada 5 em 5 estrelas

Vi har veckostädning med Urban Fresh och det fungerar perfekt! Vi är mycket nöjda med det arbete som utförs i vårt hem. Professionellt!! Får alltid snabba svar av vår kontaktperson och dessutom sam... Ver mais

Classificada 5 em 5 estrelas

Anlitar Urban Fresh för hemstädning & är väldigt nöjd med deras tjänster. Har även haft både storstädning & fönsterputsning & även där väldigt nöjd. Rimliga priser & väldigt tillmötesgående personal.... Ver mais

Informações sobre a empresa

  1. Empregados de limpeza
  2. Limpeza de janelas

Escrito pela empresa

Med hjälp av Urban Fresh vill vi hjälpa till att lösa den del av våra kunders livspussel som många kanske inte tycker är den man vill lägga tid på när man väl är ledig – städningen. Vi vill helt enkelt skapa lite frid för våra kunder i den stressiga vardagen. Vår kundpolicy utgår från att vi ska erbjuda ett hemstädningsalternativ som bygger på bäst kvalitet, noggrannhet och nära kontakt mellan hemstädare och kund. Vi erbjuder alla typer av städning till bra pris och bästa villkor. Oavsett om det är flyttstädning, storstädning eller någon annan städning hjälper vi dig.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

131 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Vi är mycket nöjda med…

Vi är mycket nöjda med kontorsstädningen från Urban Fresh. Lokalerna är alltid skinande rena, och teamet är både professionellt och pålitligt. Rekommenderas varmt!

7 de março de 2025
Classificada 2 em 5 estrelas

I ordered a major cleaning

Dissapointed. I checked several cleaning companies and decided to go for Urban Fresh for the good reviews I read. We ordered a major cleaning and unfortunately it was very disappointed. While the kitchen and bathroom were done properly the rest of the house good not good. The loft was basically untouched, there was dust still everywhere and I do not think any proper cleaning products were used. This goes for the rest, like floors. yes, they vacuum clean but either the mop used was dirty or only water was used. This is not what you go in a deep cleaning. We also added the windows and while they looked Ok at first, the moment the sun was out (today) we could clearly see all the marks. Not enough time spent on the windows for sure. There were parts on specific furniture that were not cleaned at all and I don't mean unreachable parts, I mean full sides of furniture. Clearly the cleaner didn't pay enough attention and forgot to clean several places. I would have expected that the cleaner had a check list and that all the boxes were ticked before she left but that was not the case. I don't know what cleaning standards other people that gave good reviews have or whether we just had bad luck with our cleaner but all in all it was a disappointment. I was expecting to come home and find a nice smell of cleaning products but unfortunately not smell at all. In my view in many cases, just water or a mop what used and that's it. I will now look for another cleaning company that offers cleaning every other week but for sure will not chose this company. They simply didn't pass the test. I cannot recommend them, go for somebody else even if prices are higher.

10 de outubro de 2024
Opinião espontânea
logótipo da Urban Fresh

Resposta da Urban Fresh

Hi Natalia,

Thank you for taking the time to share your experience. We sincerely apologize that our cleaning did not meet your expectations. Your feedback is important to us, and we are always striving to improve our services.

Regarding the points you mentioned, we'd like to clarify a few things:

Condition of the kitchen: The kitchen was in significantly worse condition than we typically encounter, which impacted the time spent cleaning. There was a substantial amount of grease, and the oven glass was completely covered. Our cleaner had to dedicate extra time to this area to ensure it was thoroughly cleaned. We understand this may have affected the time spent on the rest of the home, and we apologize if this wasn’t communicated more clearly.

Loft area: The loft was not included in the square footage specified during your booking. We apologize if there was any misunderstanding, but we only clean the areas that are confirmed during the booking process.

Cleaning standards and expectations: When booking at a fixed price, it can be challenging to achieve perfection in a home that is in need of extra attention due to its condition. We always aim to deliver a high standard, but some homes may require additional time and resources.

Windows: We understand your concerns about the windows. However, it was raining all day, which made it difficult to inspect the final result during the cleaning. We it's not sunny outside we can not make some controls.

We regret that your experience was not up to par. Please feel free to reach out to us directly if you have any further questions or concerns.

Best regards,
Urban Fresh AB

Classificada 5 em 5 estrelas

Jag är jättenöjd med hemstädningen…

Jag är jättenöjd med hemstädningen varannan vecka från Urban Fresh. De gör ett fantastiskt jobb varje gång, och det är så skönt att alltid komma hem till ett rent och fint hem. Rekommenderas starkt!

15 de agosto de 2024
Classificada 5 em 5 estrelas

Jag är otroligt nöjd med den…

Jag är otroligt nöjd med den hemstädning jag får från Urban Fresh. Deras personal är professionell, effektiv och noggrann. Jag kommer definitivt att fortsätta använda deras tjänster och rekommendera dem till vänner och familj.

3 de abril de 2024
Classificada 5 em 5 estrelas

Högsta betyg till den här företaget för…

Högsta betyg till den här företaget för deras fantastiska tjänst! Från början till slut var kommunikationen snabb och tydlig, och dem gjorde ett fantastiskt jobb med att städa hela lägenhet noggrant och effektivt. Jag skulle definitivt rekommendera detta företag till alla som letar efter en pålitlig och högkvalitativ flyttstädningstjänst. Tack så mycket!

13 de fevereiro de 2023

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