Urban Ladder Opiniões 53

Urband ladder should stop misleading customers with fake “warranty” assurances when your products are built with poor-quality materials. Within just 6 months, my bed developed fungus for the second time. This is not bad luck — this is a clear material and manufacturing failure.

The use cheap cardboard and low-grade internal material in premium-priced furniture, making it highly vulnerable to moisture and fungus. And when customers report it, your customer support conveniently says they “can’t do anything” about it. So what exactly is your warranty for?

Furniture is supposed to last for years, not rot within months. Offering excuses and helpless responses after the damage is done is nothing but a cover-up for poor quality.

Customers pay premium prices for durability, trust, and peace of mind — not repeated failures, health risks, and total lack of accountability.

Fix your materials. Fix your standards. Stop selling fragile products at premium prices.

Order ID: T881117941
Product Name: 
Fidora Solid Wood Queen Size Drawer Storage Bed In Mahogany Finish

Date of Purchase: July 24th, 2025

Reference Ticket id — 765008473971

Extremely disappointed. I bought electric recliners recently. One of the recliner did not work properly. I raised the complaint to which was not addressed. There service team turned a deaf ear.
My strong suggestion - Never buy stuff from them
Firstly its inferior quality
Secondly the will not give you service

Bought a sofa from Urban Ladder 3 months ago. Cushions sagged already. I even paid extra for their extended warranty, but repair has been a nightmare. Promised 5–7 days, it’s been 20+ days and still no sofa. Terrible after-sales service. Stay away from Urban Ladder.

If you are lucky to receive the furniture without any damage then it's okay. But by mistake if there is an issue with the product then only God can save you. Customer support is of no use and thanks to its no refund policy. Happy calling Customer care forever😀
I am suprised that all the customer reviews are so true. I wish I had seen these reviews before paying and getting trapped. Going to be 2 months now and still waiting for the delivery as on 20th Aug

Urbanladder, it will not be unfair if we call it Urbanscammer.

After paying Rs 4,20,000 and continuously waiting for more than 60 days, urbanladder(now part of one of reliance industries limited) have installed modular kitchen in an unprofessional and pathetic mannar(cabinet lights fell down within a day) and many items like cutlery tray, cabinet handles etc are still not delivered and instaled. I observed that every team in urbanladder is just following only one instruction that is to manipulate the client to pay 100% amount before completion of work and once they get 100% payment then they never respond to your queries and they will completely focus on trapping new clients.

It was my one of the most worst experience with a brand. Urban laddar has already forced us to made 100% payment but the team doesn't knows what's in their scope of work, the modular kitchen installation was almost done and the team told me that they are not aware on copper pipe and cabinet lights fitting and at the end they need to do lot of rework to install the same. Daily I was wasting my time with the installation team and was a nightmare for me.
Teams are unprofessional, unexperienced and no seriousness about client escalations. Please never ever go with urbanladder, this company will consider your concerns until you made 100% payment and they will force all their clients to made 100% payment before the work completion. After receiving 100% payment the urbanladder teams reacts like they are not part of the company.

It was my one of the most worst experience with a brand. Urban laddar has already forced us to made 100% payment but the team doesn't knows what's in their scope of work, the modular kitchen installation was almost done and the team told me that they are not aware on copper pipe and cabinet lights fitting and at the end they need to do lot of rework to install the same. Daily I was wasting my time with the installation team and was a nightmare for me.
Teams are unprofessional, unexperienced and no seriousness about client escalations. Please never ever go with urbanladder, this company will consider your concerns until you made 100% payment and they will force all their clients to made 100% payment before the work completion. After receiving 100% payment the urbanladder teams reacts like they are not part of the company.

Worst experience ever with urban ladder interiors team, poor quality of installation, unskilled team members and the delivery omg it will never be done as there will be no day when all issues get resolved.
The guys are well trained to ghost customers and don't even reply when you ask them can't expect they will inform.
Never ever go with these guys

I would have given 0 stars if there was an option to.

We recently got a new bed from Urban Ladder. After the bed was installed, we noticed a huge crack in the bed frame, and we notified the Urban ladder team immediately. But they have refused to take responsibility for it and said that nothing can be done from their end. Pathetic and substandard behavior from customer support. Please don't buy anything from Urban Ladder since customer satisfaction is their least priority. Wonder how long would they be able to do business like this!!!!!!!!!!!

Pathetic service. Mentioned installation would be provided on check out page. After I bought the shoe rack and sought installation, said it’s a DIY product. It’s not. Even after screwing tightly, the hinges are loose, the product keeps swaying, it’s not sturdy, how do I use it?

We have purchase New Mattresses from Urban ladder they deliver defective unit and after that real story start no one from call center or their company side taking any ownership to replace with new unit. every one just talking about their process and their system and vendor problem but no one saying by when i will receive fresh product , it is already 11days passed since 100% of advance payment

They will deliver a defective product and then will deny you return and refund. Just money making scheme. Please don't buy.

I am from an interior design company and recently ordered two maroon chairs. The quality and finish are very poor. The stitches are visible on the outside, with white thread showing on the maroon fabric. The piping finish is also substandard. Overall, the quality is extremely disappointing and not worth the money.

On the Urban Ladder website, it is clearly mentioned that there is a 7-day return policy for damaged or defective products. I raised a complaint and sent photos of the product, but now the Urban Ladder customer support executive is refusing to process the return. This has been one of my worst experiences with Urban Ladder.

The product is now lying in our warehouse. This will be our last order on the Urban Ladder platform, and we will not be ordering from them again.

Beware before ordering from Urban Ladder!

order No: T991966252. Delivery was for 16th march. late in the evening got message that its postponed to 17th. we did reschedule to 18th and sent email too. still delivery boy calls and says he will leave pacakge at the door step and would leave. this is disasterous service

We had an high opinion on Urban ladder till we used their product. Their Venturi office chair has started to die just in 2 years. While our local chair which costed a fraction lasted 5 years. We are also using another chair similarly priced chair from GreenSoul and it's far better.
Our experience with Urban ladder mattress quality also had not been great.

Urban ladder interior services are fake they do not have designers took our 25k as booking amount not even provide a single interior design and not replying on call and not replying on mails n msgs. We waisted our 25k.

I had ordered a Petlin Solid Wood Coffee Table with 2 Seating Stools (Honey Finish)- ORder ID 510349 on 29 Nov. 2024. The Foot of the Stools came off. I tried calling their customer care for registering my claim under warranty, recorded message kept playing endlessly telling me to wait and finally said I should raise a ticket on the website or their app. When I try doing the same and enter all my details for creating a
raising ticket the app crashes. The website displays a page that the site is temporarily unavailable. Totally Fraud company out their to loot the customer.

Very happy with the sofa I purchased recently. The product quality, design, and service are top-notch.

Disgraceful company, very bad experience, I'm suggesting to anyone who want to buy home furniture don't buy from there, very bad customer service, i bought a dining table, the delivery time was during 2-3 working days, after first week they told me that there is a quality problem with the table, after two weeks they told me that there is another quality problem with the second table! And i need to wait more!.
Save your time and money!.
Do yourself a favor and go to another shop.

Absolute painful service from UL. Placed an bulk order for 1,78,000 of furniture for my house in BITS Pilani - moved from IIT D and Abu Dhabi to Bits Goa as senior professor Emeritus. The order was placed on 4 September, payment made and I was assured that all the supplies will be made between 10-14 September. Till not the delivery is not completed, installation pending and no once taking responsibility. One of the nightmarish experience for a old couple like me and my wife trying to relocate.

DON'T BUY FROM @urbanladder

🚨 Extremely Disappointed with @urbanladder 🚨

I’m really sad to share my experience with Urban Ladder. I purchased a 3-seater sofa under order number T410571585, and after just four months, the quality has completely deteriorated. 😞 The sofa has sagged, and the back cushion is already distorted. This is NOT the quality I expected after seeing the product in their experience center.

To make matters worse, their customer support team refuses to acknowledge the issue, despite the product still being under warranty! 💔 How can a company ignore such obvious defects?

If this isn't resolved soon, I’m left with no choice but to return the sofa and take this issue public. I believe customers deserve better, and it's important to raise awareness when a brand fails to meet its promises.