I was sent the wrong sunglasses case and accessories as I order YSL but they came in a Ray Ban box and they responded immediately, apologising and sent the correct box out straight away. Brilliant cus... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Good quality sunglasses at a great price. Couldn’t deliver from UK so took longer than expected. Customer service and communication was good.
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Ver mais
A empresa respondeu
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Informações de contacto
22 Lintons Lane, KT17 1DD, Epsom, Reino Unido
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,5
Excelente
214 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great service on time and very good…
great service on time and very good price thanks
25 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Lee,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Anna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Great communication. I wanted to send glasses back no issue Mrs didn’t want them refunded straight away.
20 de dezembro de 2025
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Brent,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with new sunnies
Really pleased with new sunnies. The service has been great and kept informed all the way. The glasses were well packed and very good price. Would def use again. Thanks
13 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Brian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely sunglasses.
Lovely sunglasses.
I had a few delivery issues, but the customer service was fantastic at resolving everything
14 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day arrival
24 de dezembro de 2025
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent communication and fast…
Excellent communication and fast delivery my parcel went missing and I received my order within 5days, happy with my purchase would definitely recommend to everyone
12 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Carleena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Tom Ford Fausto
Ordered a pair of Tom Ford Fausto they didn’t have it in stock however swiftly arranged for them to bee shipped from their Europe warehouse kept me informed and I did receive them within stipulated timeframe.
Happy customer who wouldn’t hesitate to order again
22 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Abhishek,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service with fantastic prices
Price was fantastic compared to other retailers! Unfortunately my sunglasses were out of stock in the uk warehouse but I had a WhatsApp to say that they could be sourced from the European warehouse (at no extra cost) but delivery would take slightly longer. I was very impressed with this option and the communication was very consistent throughout!
25 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Kate,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The parcel was delivered very quickly
The parcel was delivered very quickly. The glasses are of excellent quality.
15 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Lyudmyla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Ray,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good service after I had a slight issue…
Good service after I had a slight issue with my order customer services rectify it and replace my glasses overall I am pleased with the outcome and hope to shop here again,
Thank you
19 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Mina,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Nice 1
Solid quality and didnt cost a bomb. The free shipping is a big bonus.
Cheers guyss !!!
18 de dezembro de 2025
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Mohammad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Honestly speaking I was not expecting…
Honestly speaking I was not expecting such fast service for free delivery. The sunglasses are stunning and came with a cleaning Kit. So happy with my purchase.
Definitely coming back soon.
8 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Logarzo,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quality glasses and delivery was quick…
Quality glasses and delivery was quick will recommend to everyone
9 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Darren,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great price and swift delivery
8 de janeiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Calvin,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Just alright
3 de dezembro de 2025
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Lili,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Ordered Ray-Bans on sale
Genuine product arrived quickly, was reasonably priced and exactly as described
Would recommend to friends and family
29 de dezembro de 2025
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service
I ordered some sunglasses for my husband due to them being a great price. Unfortunately there were some delays with the delivery which were out of the companies hands, throughout the delay they were really responsive to messages and couldn’t have done more in the situation to help and resolve the issue, it was fantastic customer service of the kind you don’t see that often any more. I wouldn’t hesitate to purchase from them again or to recommend them.
13 de janeiro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Nicola,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Shailesh,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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