Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Ver mais
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Leia as opiniões dos outros
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Ver mais
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Ordered a pair of Ray-Ban Jackie Ohh II, sourced from Urban Sunglasses at an excellent price in comparison to other sites. Very prompt postage and well packaged. Glasses are perfect. Absolutely del... Ver mais
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I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Informações de contacto
22 Lintons Lane, KT17 1DD, Epsom, Reino Unido
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Excelente
210 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quality product
Quality product. Fast delivery and reasonable prices. I would highly recommend this company.
26 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Nathan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
First Class
2 de setembro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Martin,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I had a great experience with Urban…
I had a great experience with Urban Sunglasses. The customer service team was very helpful, professional and responsive throughout the process. They kept me updated and were always willing to help resolve any concerns.
The sunglasses are genuine, good quality and exactly as expected. I really appreciate the support and the effort the team made to make sure I was happy with my order.
I would definitely recommend Urban Sunglasses and will happily order from them again.
8 de setembro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fabulous
Fabulous, super quick delivery and genuine products. Used them three times now.
26 de maio de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Alison,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The glasses received are fake the GG on…
The glasses received are fake the GG on the glasses is painted into the frame they are not genuine GG logos very dissatisfied with this product
31 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
The model you ordered has a different style of printing compared to other models from the brand, which can also be clearly seen in the product photos.
We understand that this may have made you think the product was not genuine. However, as we mentioned before, you are welcome to have the product checked for authenticity at any authorised store.
We are sorry that you were disappointed, but we would like to reassure you that we did not send you an incorrect or counterfeit product.
We contacted you to explain the situation and, as requested, we also sent you the new product of your choice.
We appreciate your feedback and will use it to improve how we handle situations like this in the future.
Warmest regards,
Urban Sunglasses Team
Reasonable price and packaging is also…
Reasonable price and packaging is also good and perfect
31 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Kanchan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
B B Delivery was quick and the Sunglasses…
Delivery was quick and the Sunglasses were exactly what I wanted.
30 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Pullin,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely glasses and amazing customer…
Lovely glasses and amazing customer service.
29 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Claire,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I am very happy with the purchase
I am very happy with the purchase; the customer service is excellent
6 de fevereiro de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Larisa,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very quick service and easy to use
27 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service, and genuine care for customers.
I’ve been really impressed with my experience with Urban Sunglasses. The customer service has been excellent from start to finish, with consistent and quick replies. They answered any questions and doubts I had immediately and confidently. I had a slight issue with the case that came with my sunglasses, however they were extremely helpful and sent me a replacement straight away. They were quick to respond, professional and really reassuring throughout.
I’m really happy with my sunglasses purchase and after my experience with them, I would definitely feel confident buying from Urban Sunglasses again. It’s reassuring to know that they genuinely care about their customers and are willing to resolve any issues quickly.
Any questions about authenticity were so quickly resolved and reassured me.
I would happily recommend them to others!
2 de setembro de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Denis,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Highly Recommend!
Fantastic customer service. Changed my mind re glasses and they sent a swap almost immediately and arranged refund of balance. Have now ordered another pair. Highly recommended!
26 de agosto de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear KATRINA,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
A perfect online retailer.
I purchased the wrong size of Wayfarers for a gift and had zero problems with the returns procedure; all e-mails were responded to quickly and the replacements sent out with no hassle. Their selection is excellent and authentic stock. I would happily recommend Urban Sunglasses to anybody and will definitely use them again.
27 de maio de 2026
Resposta da URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The biggest frauds out there.
The biggest frauds out there.
I purchased a pair of Prada sunglasses for £300, and they sent me a pair of fakes.
As a result I did a review on here a few weeks back, they urgently messaged me and told me to take it down via a personal WhatsApp, not a business account. We agreed that as long as they sent a brand new pair of real sunglasses, and a full refund, I would delete the review.
I waited 2 days when they said the sunglasses would arrive, stupidly deleted my review as I got an email confirmation that they had been sent by Royal Mail. I’m now here a month later with a full refund, however no new pair of sunglasses.
Essentially they’re fraudsters that will only give you your money back if you notice and kick up a fuss.
20 de junho de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear James,
First of all, we would like to sincerely apologise once again for the misunderstanding and for the inconvenience caused.
We discovered that the original item sent to you had previously been returned to us by another customer, and we fully acknowledged our mistake. As soon as we became aware of this, we arranged for a brand-new replacement to be sent to you and believed that the issue had been resolved.
However, two months later, you informed us that the replacement had never reached you. Until then, we were not aware that the parcel had been stolen. As soon as you brought this to our attention, we immediately arranged another replacement and made sure the issue was resolved.
We are truly sorry again for the misunderstanding and the inconvenience you experienced. We have taken responsibility for the issues that occurred and believe we have now done everything possible to resolve the matter fully for you.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Mandy,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fake sunglasses
I purchased Ray-Ban sunglasses from this company, only to discover that they were not genuine.
Initially, I was told the sunglasses were out of stock and that I would have to wait around a week. After 10 days, I chased for an update and was then told they had been dispatched. They arrived the following day.
When I raised the issue regarding the authenticity of the sunglasses, I was given the rather lame excuse that the problem was caused by their supplier. As a customer, that is not an acceptable explanation — the responsibility lies with the retailer to ensure that the products they sell are genuine.
What is even more concerning is that there are numerous other reviews from customers making similar allegations about fake sunglasses being sold.
I would strongly advise potential customers to be very cautious and thoroughly check the authenticity of any designer sunglasses purchased from this company.
9 de julho de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Customer,
Firstly, we are very sorry to hear about your experience and sincerely apologise. As your order number is not visible, we are unable to identify your order or understand which product you are referring to.
All products sold on our website are 100% authentic and are sourced from authorised retailers. As this review is not linked to a verified order, we are concerned that it may not relate to a genuine purchase from us.
Please contact us via WhatsApp or email with your order details. We will do everything we can to investigate this and assist you as quickly as possible.
Warmest regards,
Urban Sunglasses Team
Speedy shipping, great price for the product!
Speedy shipping and the price of the product was considerably lower than other retailers.
29 de julho de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Rebecca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very good price and very quick delivery!
Very good price and very quick delivery!
1 de agosto de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Jen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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