URBAN SUNGLASSES Opiniões 

Good service quick delivery great price for the sunglasses ive been after for a while

Having had many pairs of Erika Rayban's I am very familiar with the look and feel of a genuine pair, unfortunately these were most definitely fakes. First & last order with this company. Do not recommend.

**EDITED**
The reply from the company is not entirely accurate. Whilst they did try to rectify this issue with lots of communication on whatsapp, the 1st pair were 100% fakes. Now this second pair are yet to be verified and whilst a complimentary pair is a nice gesture it should not be felt to be a 'silencer' to remove this review. I reminded them this did not form part of my return for refund & as I wrote this review before any offer of a comp replacement my review remains accurate. In fairness they have refunded swiftly.

Having received a pair of bad fakes I immediately contacted Urban Sunglasses, I was contacted on WhatsApp and advised the 'supplier' had sent out the wrong ones & after a bit of back and forth a refund was agreed with the supplier being blamed. In the interim they had seen this review so I was contacted and as a complimentary gesture was to be sent another pair. They assured me these were a diff supplier & 100% genuine, a new pair did swiftly arrive... a far more genuine looking pair but I am still not completely convinced. They seem confident and have advised me to take them to a Rayban store for verification which I will do.

I have been sent many lengthy messages with apologies but having been asked I kid you not, 7 times to remove this review. This is really a case of the company customer service actually making a situation worse, I asked them after about the 4th request to stop asking me to remove the review and that I would take a view on the edit once the 2nd pair had been verified... despite this the messages kept coming!

Now, whilst this sounds like a good resolution with a refund and comp pair of 'genuine' replacements (in theory), I believe with online orders we really need to be able to trust these review forums and for that reason I have now updated with a full picture.

Easy to order,Free delivery and fast,good price,and excellent product all boxed correctly,will use again

Easy to use website.very speedy delivery. Pleased with glasses and price I paid

Have now bought 3 pairs in the past few weeks and i couldnt fault service. Fantastic communication. Price is great.

Lovely … quick delivery great price

Good price, very efficient delivery. Well done

Really pleased with glasses an very quick delivery thanks

Fast, easy efficient service. Good choice. Would definitely recommend

I had a really positive experience with Urban Sunglasses\. Their customer service was excellent — very prompt, professional, friendly and helpful throughout\. Communication was quick and clear, and they dealt with my return and refund efficiently and without any hassle\.

It’s refreshing to receive such attentive and courteous customer service\. I really appreciated how smoothly everything was handled and would happily recommend Urban Sunglasses based on my experience\. Thank you\! 😊

Super fast and responsive customer service.

Very professional service I liked the item hence I bought 2 pairs

my husband loves these glasses

Although the glasses I ordered were returned, the team were super helpful with amazing communication

Excellent service delivery within 2 days, very good price as well

Customer service was brilliant

Highly recommend Urban Sunglasses for their great customer service
Ordered Rayban Jackie Ohh to replace a much loved & well worn pair.
Delivery was fast, safe and item was well packaged and as described with manufacturers box & all authenticity certificates. However when I tried both pairs on there seems to have been a slight manufacture update. The seller communication was excellent and I was able to easily return product for free and received a full refund

I ordered a pair of sunglasses from them a few Months ago. They sent the wrong pair, the pair I ordered then went out of stock. They were very good in apologising, gave a discount code for a future purchase and said that if I order again I should message them to let them know so they can ensure that my order is checked properly at the warehouse to prevent this from happening again. I placed another order last week for the pair I initially ordered a few months ago and have received the same incorrect pair I was sent a couple months ago. Clearly their warehouse is incredibly disorganised

Ordered some ray bans and the company sent the wrong pair of sunglasses. When enquiring about returns/refund was asked if I wanted to keep the incorrect item with an additional 15% discount.

Initially this sounds like a good deal but actually did not make me feel like a customer who is valued in any way at all.

If the company genuinely wanted to correct things then offering the same discount on the original item and sending the originally ordered item straight away would be more appropriate and more acceptable.

Just sounds like they are trying to get rid of stock no one wants in a dubious manner.

Still awaiting the outcome of asking for a refund as they offered to send the original item but with no confirmation of timescales for receiving my original item which makes me think they didn't have any in stock when I ordered, hence they sent the wrong item hoping I would accept with the additional "goodwill" discount.

Interesting how goodwill only extends to keeping something you don't want and has no account for the delay and inconvenience ie yet another trip to a post office to return an item sent in error!

Curious if others have experienced anything similar?

Update on this after the response from urban sunglasses on this website. The company actually said they would correct the mistake by sending the ray ban polarised sunglasses I actually ordered and I indeed received a pair of sunglasses the next working day when this was agreed.

Unfortunately they again sent the incorrect pair of sunglasses which I had to return once again at my own Inconvenience for a second time.

It was at this point I had to tell them not to send me any more sunglasses and return my monies asap, which thankfully they did.

Just giving me my refund isn't good customer service. It's my right as a consumer and the very minimum any company should do in these circumstances.

Making the same mistake twice shows a lack of care in my opinion.

It indicates either a severe breakdown in their inventory management, fulfillment automation, or warehouse communication channels. Or perhaps someone just doesn't care, I suppose we will never know.

And interestingly there was no offer of 15 % discount and to keep the items the second time they got it wrong for the inconvenience I had been caused once again. I wouldn't have accepted it but you would have thought as the circumstances were the same as before it would at least be worthy of offering that!

I won't be using this company again and I would advise anyone thinking about doing so to think twice before ordering anything from their website. A really bad experience all round.

Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I have no reservations about recommending them as the whole process was made easy and hassle free. First class old fashioned service 5*