Good quality sunglasses at a great price. Couldn’t deliver from UK so took longer than expected. Customer service and communication was good.
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Leia as opiniões dos outros
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I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Ver mais
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Ordered a pair of Ray-Ban Jackie Ohh II, sourced from Urban Sunglasses at an excellent price in comparison to other sites. Very prompt postage and well packaged. Glasses are perfect. Absolutely del... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Informações de contacto
22 Lintons Lane, KT17 1DD, Epsom, Reino Unido
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,5
Excelente
212 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da URBAN SUNGLASSES
Hi Dear Ricci,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Mia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent service
Excellent service. Offering me an alternative, when item was out of stock. Very quick delivery
25 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Charlotte,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service
Amazing customer service. Informed me that my product was out of stock and was quick to suggest an alternative and have it delivered next day. Highly recommended!
1 de maio de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Tom,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Absolutely brilliant customer service
Absolutely brilliant customer service - quick and helpful. I was suspicious about the authenticity of glasses as they were such a great price but I shouldn’t have worried. Great company and will definitely be using again.
4 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Rebecca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good price and supplied what I ordered.
Good price and supplied what I ordered.
Perfect
11 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic customer service A*****
Fantastic customer service A*****
Super fast delivery
Superb experience, i will definitely be a returning customer, Thank You
18 de abril de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine.
Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if I didn't want to wait. I then wanted to return 1 pair as they didn't suit me but this was really easy. I sent a WhatsApp and they sent me a shipping label. Good communication and would buy from them again.
6 de abril de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great site great communication and…
Great site great communication and product arrived next day
1 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Laura,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Resposta da URBAN SUNGLASSES
Hi Dear Vlad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fab Service!
Didn’t have what I wanted, communicated really quickly and they sourced me a fab alternative. Posted when said and arrived quickly! Fab service!
7 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Louise,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really good price and great service
Really good price for a pair of Ray Ban sunglasses - a fraction of the price at which they sell elsewhere. Delivered really quickly. Will definitely use this company again 👍🏻.
7 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Julie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic company from start to finish…
Fantastic company from start to finish my glasses wete out of stock and they asked if i wanted a,refund but i was prepaired to wait and they came when expected very good communication threw whats app which i like and such a,good price for my sun glasses would highly recomend them ...
7 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Liz,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Sunglasses were out of stock but they messaged me on WhatsApp to allow me to change order, wait, or refund very quickly. Very response and helpful, chose to wait for them to come back in stock and they delivered on time.
6 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Brilliant service. Brilliant price.
Haven't got a wrong word to say about them. The price and the whole purchasing experience was great. Well done everyone from customer service. Cannot fault a thing
7 de abril de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Pauline,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Refund mishap sorted
Unfortunately the glasses did not fit so I had to return them. I didn't realise that in order to get it refunded I needed to contact them after I sent them back. As I didn't contact them I did not receive any correspondence so thought I'd been scammed....this however was sorted out very quickly by the company once they were made aware of my mistake!! Thanks and apologies
1 de março de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Michala,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Their prices is very good
Their prices is very good. The order processing and deliver time is quick.
When I have an issue with my order and reach out to them their response to my communication is swift and they resolve any issue or queries I have. I will definitely recommend them to friends and family.
Thanks to all the staff at Urban Sunglasses that I had dealings with.
3 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Omey,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome service and very pleased with…
Awesome service and very pleased with the glasses.
27 de março de 2026
Resposta da URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The sunglasses are great but I feel…
The sunglasses are great but I feel they are very slightly bent so don't fully sit symmetrical on my nose.
1 de abril de 2026
Resposta da URBAN SUNGLASSES
Hi Dear Annie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
Really helpful and communicative customer service department. We used WhatsApp and they were so quick to respond. My first pair ordered had gone out of stock but they got them shipped from Europe and kept me updated on deliveries etc.
8 de abril de 2026
Opinião espontânea
Resposta da URBAN SUNGLASSES
Hi Dear Joanna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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