Urbnliving Opiniões 

If I could give zero stars I would. This is a total scam. I ordered three Halloween decorations for my daughter. Took one month to get them and all three are broken and not at all what the picture or description says. They glued picture to wood. Complete scam. I filed a claim against them. Don’t order anything!!

Do not buy from this company, shoddy products. Zero customer service sent damaged wardrobe missing parts and refuse to issue a refund. Sent photos in numerous times, emailed in many times and offered a 15% refund, the courier they used chucked the wardrobe in my drive smashing then to pieces ring cam footage sent and still no apology no refund, quick to take your money then not interested. Buy from a reputable company no customer service experience at all.

Purchased 3 piece bistro set through Amazon. The set became rusty after one week and stained my porcelain patio with yellow patches. Matthew at their customer services went back and forth with me but was totally disinterested in being helpful beyond telling me I'd have to return the item (which was of course fully built) before they'd give a refund, but I could keep it and get 10% refund!! Very disappointing and a complete waste of my time. Had to put a claim into Amazon who stepped in to resolve things, but shocking customer service from urban living!

Wardrobe suppose to arrive in 3 boxes ended up with a missing box and a box full of damaged parts, contacted them and spoke to Matthew he was extremely helpful and has sent out a replacement for the damaged items and provided me with tracking for the box not received, really helpful and great customer service. Update! Changed to 1 star as the missing box had damages and the replacement box every item damaged. Sent in many photos and asked for a full refund as the wardrobe completely unusable and wanted a solid item which it was not, scratches all over and poor design Refused to give a refund and offered a 15% discount to keep the damaged item that is going to the skip. Unbelievable the after care is appaulling all about the money never the customer satisfaction. Steer clear and use a reputable company if you want value for money and actual decent customer service aftercare.

Excellent customer service. Matthew sorted out a delivery issue and swiftly reimbursed a returned item. Thank you!

Ordered 4 pack of Ribbed Stoneware Espresso Mugs via Tesco Marketplace. Prompt delivery and great product but one mug had a small glaze irregularity on the rim. Replacement received the following day after liaising with Chell via email. First class customer service. Very pleased.

Avoid at all costs!
Sent completely wrong item!

Purchased 2 garden chairs, and 1 arrived broken. They sent out another chair but it was a different design !
They then said no more chairs available, so offered a small discount to compensate which we reluctantly
accepted. 4 days later item back in stock !!!
We would of waited if we had been given the option.
Think twice before ordering from this Company.

⭐☆☆☆☆

Absolutely awful experience from start to finish. I would never buy from this company again.

The chest of drawers took far longer than expected to arrive and then turned up in multiple separate boxes on different days, which was incredibly inconvenient. Once assembled, it became clear that the unit was covered in scratches and chips, and the drawers didn’t even open and close properly. The quality was extremely poor.

When I contacted customer service, Hayley initially offered replacement parts or a partial refund instead of resolving the issue properly. She then told me I shouldn’t have assembled the furniture if it was damaged, despite the fact that many of the faults – such as the drawers not fitting and operating correctly – could only be discovered after it had been fully assembled. It is completely unreasonable to expect a customer to identify every fault before assembly.

To make matters worse, I was told I had to completely dismantle and repackage the faulty furniture myself before they would arrange a collection for a refund. This took hours of my time and caused unnecessary inconvenience.

The collection process was then handled just as badly. The first courier failed to collect the item, yet I was later told I would have to pay an additional £15 to rearrange the collection after a subsequent collection was missed due to an emergency. Expecting customers to pay extra to return a faulty product after everything that had already happened is completely unacceptable.

The customer service throughout was dismissive and unhelpful, and the whole experience was far more stressful than it should have been. I have since bought replacement drawers from IKEA, and the difference in both product quality and customer service was night and day.

Avoid this company if you value your time, money and sanity.

This was my experience: I ordered an item and, as I wasn’t going to be at home, I asked for it to be left at my door. I live on the third floor, but the delivery person left it downstairs on the street, as the building has no main door or entrance. Now they are refusing to refund my money.

Shocking furniture!!!! Stay well clear and just go to Ikea!!!! At least the customer service is good there for faulty goods!!! They offered me a 15% discount but apologised for how bad the furniture was once assembled and came damaged.. I paid one of my joiners to assemble the wardrobe and we work on high end finishes in shop fitting.. items were damaged and the furniture just really isn’t work the money!!! I wouldn’t even give a 1 star!!! But only option you have when reviewing.

They had the best price for the item I wanted and delivered promptly. Unfortunately, despite adequate packaging, the product was damaged in transit. I sent photos and got a very prompt response. They offered to replace or a 50% discount. I accepted the latter and had the refunded money wihtin 24 hours.

I ordered from Urbrnliving website. The Ulsan rustic desk with angled legs in dark walnut. I couldn't be happier. Excellent, 5 stars !! From the minute I purchased the item, I received email confirmation straight away. The next day my item had been shipped and I received delivery the day after, super fast with DPD tracking service. The desk in dark walnut is absolutely stunning, was so easy to put together, took me 15 minutes, very sturdy and a nice weight to it. Well packaged too. I was a bit nervous after I had read the reviews on trustpilot, but it was a bit to late, I had already placed the order, but honestly i had no problems from start to end and I love the desk. Thank you! It was also a lot cheaper on this website than on others that are selling the same thing. Absolute Bargain ! Excellent Service! Thank you !!

Ordered from this store via Amazon. They sent the order (4 boxes) ONE BY ONE, I had to continuously wait in for them then they sent duplicate boxes I had to arrange to be sent back. Item was ten days late and customer services don’t want to know and don’t care. Also arrived with damage, item is flimsy and cheap. Don’t waste your time with this company they don’t care whatsoever just churning out cheap chipboard.

What complete rubbish! Bought an item from Amazon and it’s by far the worst item I have ever bought. Pieces wrongly numbered, damaged, impossible to peel off the plastic on the doors….. do NOT BUY from these people. They want you to pay to send back damaged items!. Disgusting that they are allowed to do this.

Orion is amazing, she has really gone above and beyond to make sure everything was perfect for me moving in and any queries I had.

She is the best property manager I have come across and is very welcoming, efficient and kind.

She definitely needs a payrise!!

I ordered two identical products in blue and paid extra for express shipping. Two red items arrived 2 days later in error despite them saying they do have the blue ones in stock.

It's taken over 2 weeks to finally get a refund arranged and it's now 3 days til that processes.

Because the wrong items arrived in error in a Friday, they didn't respond to the error til the Monday. Not once did their customer services rep apologise for the error.

Instead I was sent a return label and told they wouldn't do anything til I returned the items they sent in error. After a week of returning the items I still had no refund. I had to chase them and received an out of office reply that they were on holiday for another 5 days.

Only when I chased again was I finally told they had refunded the item but it would take three more days to process. Still no apology.

So my order which I wanted delivered quickly, turned into a completly inconvenient waste of time and chasing this company for me.

Just don't bother with this company. They have demonstrated absolutely no effort to bother with me and my order. Ordered 26/3/26 and this is still not completely resolved as I write this on 10/04/26

Shocking service from this company. I ordered a wardrobe and side cabinets, which were delivered late and left outside in the rain while I wasn’t home.
When I contacted customer service to investigate this, I spoke with Amy, who was extremely rude and refused to help. The situation escalated due to her attitude, and she abruptly ended the call. She also claimed that calls were not recorded when I asked to refer back to the conversation.
To make matters worse, the company then ignored my emails entirely. Thankfully, I had paid through PayPal and was able to contact them to successfully obtain a refund.
Overall, this was a nightmare experience. I’ve learned to do more research and check company reviews before placing an order.

I have never experienced such appalling customer service.
The team were extremely unprofessional,unhelpful and rude.
I rang for support, and to make them aware,that I was concerned about the photo I received from Evri stating my parcel had been delivered,but it wasn't my address.
I spoke to Hayley who was apparently the manager,and explained my situation.
She was the most unhelpful, rude manager I have ever spoken with.No managerial skills whatsoever .She said she was unable to help at all, as kept repeating the parcel had been delivered successfully lol.I said no it hasn't,as I don't have the parcel!
The receptionist was exactly the same with her attitude,just wouldn't help me at all.
I was told that no one else in a higher position would speak with me either, although she had not asked,and no intention of asking.
It's been such an awful experience,I can't stress enough,please avoid this awful company.

Delivery was super quick, I had 1 item missing so contacted the spares department and can I just say WOW, the best after sales service I’ve ever received, missing item shipped out ( in fact they sent me more than I needed) and the delivery was done in 2 days. As for the quality of the table - so very very impressed, very sturdy, a nice size and rounded corners so no catching myself on the corner and having a whopping bruise to show for it (ideal if you have children) I can’t recommend them enough, thank you so much ❤️