Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
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Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
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Item was late
Item was late, cheap, and not as described. I’m trying to get a refund. Not worth
4 de outubro de 2024
Resposta da Dusk
Hello,
I am so sorry to hear your recent DUSK order was not of our usual high standard! I would love to investigate this further to offer you the best possible resolution.
It would be really helpful for us if you could send us some images of the items you have received so we can review the poor quality you have described. I've just popped an email over to you, so if you could reply to that when you get a chance that would be really appreciated.
Thank you for your patience whilst we resolve this for you.
- Lily
I ordered Dusk on August 28th they…
I ordered Dusk on August 28th they never delivered to my local till I compliant and emailed to company that they never shipped since Aug so finally I received it today!!!! Wow! 3 months! It is crazy. I will never order this company ever again sucks company! Awful company.
10 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that your query was passed over to our Carriers and Credits team who ensured a replacement was sent out to you as a resolution.
Whilst we are glad to hear that your order has now been received, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
After finally receiving a package in…
After finally receiving a package in the mail after weeks and weeks of waiting. It was missing items and had the wrong sizes for almost everything. I ordered everything in a Queen size and got items in Twin. This company sucks. Would never recommend, completely stole my money and wasted my time.
3 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave you review, I am so sorry to hear about the negative experience you have had with us recently.
I can assure you this is far from the level of service we wish for our customers to receive and Is absolutely not the experience we would want you to have.
Upon further review, we have noticed on your order confirmation that one of the items ordered was purchased in a Twin size.
I cannot apologise enough if this was an error at checkout and had been missed!
I will reach out to you shortly to confirm the relevant details in the hope to get this resolved.
- Lily
I haven't received my items.
1 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave us a review.
I am terribly sorry to hear that you have not received all the items on your order. This is far from the experience we expect for our customers, and I completely understand your frustration and concern.
Having looked into this further for you, I'm pleased to see that your parcel was marked as successfully delivered to you on 17/10/2024.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
- Lily
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
The product came with bed bugs.
30 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Do not order from Dusk.
I placed my order in August. It is now almost mid October and I still have not received my order. I’ll be requesting a refund. I’ve reached out to customer service. My emails have not been responded to. I sit on hold forever when I call.
3 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
USPS has recently implemented a new system within their operations. Unfortunately, this has led to some unforeseen operational issues, which have caused delays in shipping and delivery times.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority, please accept out sincere apologises for falling short of our usual standard on this occasion.
Upon further review, we can see that your order has been marked as successfully delivered to you on 10/10/24.
I will take a closer look into this and contact you shortly to confirm the relevant details.
- Lily
The worst waiting 4 months for package…
The worst waiting 4 months for package already
3 de outubro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order. Providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that your query has been passed over to the relevant team who have arranged for a replacement order to be sent out to you.
Whilst we are glad to see your query has been handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They took more than a month to send the…
They took more than a month to send the order, they did not answer Mail.
3 de outubro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
We have measures in place where your query should then be directed to the relevant team to assist you further. However, we sincerely apologise if this method has fallen short this time.
Upon further review, we can see that your order is due to be delivered on or before 18/10/24.
Whilst we are glad to see your parcel is on its way to you, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Quality is poor
Quality is poor. Asked for discount because it took so long to arrive(1month) had to follow up with multiple phone calls to track and ask for new items to be shipped. No discount was applied. Very disappointed.
1 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Upon further review, we can see that you have been in contact with our customer service team who have handled your query.
Whilst we are glad to see you now have your items, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused in the matter.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
The full/queen duvet does not cover my…
The full/queen duvet does not cover my queen sized bed, can’t use it. But everything feels nice and soft
30 de setembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review!
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
It would be really helpful for us if you could send us some images of the fault you have described with the size of your duvet cover. I've just popped an email over to you, so if you could reply to that when you get a chance that would be really appreciated!
Thank you for your patience whilst we resolve this for you.
- Lily
Would not recommend, takes months to get
I submitted my order and paid for it on September 14. It is now October 7 and I still do not have my order.
13 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
8 weeks waiting - wrong items!
After 8 weeks of waiting to get my items. I was sent the wrong color and wrong items! Disaster! Worst experience ever with a company.
30 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
The product was not what I aspected
The product was not what I aspected, it looked nice but I thought it a whole set.
26 de setembro de 2024
Resposta da Dusk
Hello,
We really appreciate you taking the time to leave your review and feedback with us.
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Upon further review, we have noticed that you only purchased a duvet cover and the matching pillowcases can be purchased separately. We are so sorry if this wasn't clear and had been missed!
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
- Lily
Won’t be purchasing from them again
The tracking is awful and unaccurate. My package got lost and the costumer service was okay and resolved my issue but it took about a week to even get my issue seen with the correct people. I got a replacement sent which took about another three week. I ordered my package about 2 months ago in early august and just received it today. I am disappointed with the company and won’t be purchasing again.
20 de setembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
Whilst we are glad to see that your query was handled by the relevant team and you have received your order, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused in the matter.
We truly value your custom and feedback, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Didn’t receive my order
26 de setembro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never received my bedding
Never received my bedding. Asked for a refund and was told I would get an email confirming. Never got the email and never got the refund.
25 de setembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that your query was passed over to the relevant team who processed your refund on 3/10/24 as per your request.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for all your patience, it has been greatly appreciated and does not go unnoticed.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
This has been the worst
This has—by far—been the worst consumer experience I have ever had. Sadly, I’m not exaggerating. Dusk, you really need to get it together.
25 de setembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
Upon further review, we have noticed that your query was passed over to the relevant team who have processed a full refund for you.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
Thank you for all your patience, it has been greatly appreciated and does not go unnoticed.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
THIS WEBSITE IS A SCAM
I never received my item and when I requested a refund via email no one reached back out to me. This is a scam website do not buy from here.
24 de setembro de 2024
Resposta da Dusk
Hello,
I am so sorry to hear that you have not had a reply. I completely understand the frustration this must be causing you.
On further investigation, we unfortunately haven't been able to locate any emails sent to us at help@dusk.com from the email attached to the order.
Not to worry, I will reach out to you shortly in hope to offer further assistance.
- Lily
DO NOT ORDER FROM DUSK!
DO NOT ORDER FROM DUSK!! I ordered a duvet & pillow covers-I then found something else. Tried to cancel-no luck. Returned the items via Priority Mail-(I paid the cost) they were received in NJ on 8/26/2024-I am still trying to get my refund!! I have sent several emails only to get generic replies such as they haven't been able to track my order-hasn't arrived. I sent the tracking number plus my order number and they are telling me I must provide proof of purchase!! This has been going on for over a month now! I am beyond frustrated. No phone number to call either!! This is a terrible company - do not order from them!!
26 de agosto de 2024
Opinião espontânea
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted you to receive from us.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
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