Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
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Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
Sem histórico recente de solicitação de opiniões
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Order never sent
Order never sent. A label was created two weeks ago, however nothing has been shipped. I have tried reaching out to customer service and no one has replied in 2 weeks. Please avoid this company.
19 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that your query is being handled by our Carriers and Credits team.
We trust that the issue will be resolved as a matter of urgency, thank you for all your patience.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Really bad service
I would want to give a proper review but unfortunately after 2 weeks since I've placed the order and money taken from my account, I didn't even had an email that says it was despatched although it was supposed to get delivered until this Saturday.
I have tried to call the landline and sent an email but up to now I couldn't get an answer at all.
If anyone sees this my order number is S22186845
25 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that you have been in contact with our customer service team who have ensured the order has been cancelled for a full refund as per you request.
Whilst we are glad to hear that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They said they shipped it over 10 days…
They said they shipped it over 10 days ago and still no package has arrived. Asked them to follow up and let me know where it went. No response.
8 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
Took ages to arrive & when it did it…
Took ages to arrive & when it did it was the wrong order. It also looked like the package had already been open
5 de novembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I can’t review the product I still…
I can’t review the product I still haven’t received my merchandise!!
4 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Upon further review we have noticed that your parcel was delivered to you on 20/11/24.
Whilst we are glad to see this is the case, we hope you can accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Still never received my order
31 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, we are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Having looked into the details of your order, we are glad to see that this was successfully delivered to you on 15/11/24.
Thank you for all your patience, please accept our sincere apologies for any inconvenience and stress caused in the matter. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I don't receive any thing too much…
I don't receive any thing too much time I ordered before 20 days what's happen ? You ask me for review also for what!
Bad service
31 de outubro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
I ordered a loveseat on 6/11 and my…
I ordered a loveseat on 6/11 and my payment did not seem to go through so my partner paid with his card. Day after checked statement and we were both charged. Since then have sent numerous email, sat on phone at least 4 times but no answer. When I cancelled they only acknowledged one order not two. I am so fed up with this company as communication is zero. I have been in touch with my bank who are assisting me to get my money back but this is really poor service and would never trust again . Please think before you order . My partner and I are currently out of pocket for a total of over 700.00 which is really unacceptable and concerning .
12 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order. Please rest assured that this falls short of the high standard of service we strive to provide.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that your query has been handled by our customer service team and a full refund has been processed.
Whilst we are glad to see your query has been resolved, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I believe in seconds chances...
My previous, and, first, experience with your company was nothing short of a nightmare. I had placed two orders which I never received, and every time I contacted customer service I was bounced around until I finally was refunded for my never-delivered purchases. Regardless of all this, I decided to give you a second chance and ordered a couple of sets of towels and a set of sheets.
I am pleased with the look and quality of the sheets. However, the towels are only OK. I found them to be very thin - let's see how they perform and hold to laundering.
28 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to share your review and feedback with us.
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
Kind regards,
DUSK Resolution Team
Asking for review twice in 2 weeks item…
Asking for review twice in 2 weeks item hasn't even gotten here from horrendously long shipping. There you go work on your shipping.
25 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to hear about the negative experience you have had with us recently.
Providing a seamless and exceptional experience for our customers is our top priority, please know that we take your feedback seriously.
Whilst we are glad to see your order was successfully delivered to you on 9/11/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused by the delayed delivery.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
This package still hasn’t arrived
This package has been marked as “shipped” since 11/1 and USPS still hasn’t received the package. I’ve reached out multiple times with no response.
The product looks amazing on your website. I can’t offer any additional feedback yet since I don’t have it. Customer service needs to be worked on a tad.
1 de novembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Unfortunately we have not been able to locate any contact to our customer service team at help@dusk.com. Not to worry though, I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never got order -called and told…
Never got order -called and told something went wrong and offered refund only. Was really looking forward to getting it.
3 de setembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team have handled your query and a full refund was processed, we would like to sincerely apologise for any disappointment and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Delivery Joke
Delivery estimate given by Dusk is a fraud. The USPS is waiting for the package and nothing. I send a correspondence to Dusk a delivery estimate but nothing. Terrible experience so far.
31 de outubro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review, I am very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
I have asked for a refund on my order…
I asked for a refund on my order (5816), since the day after ordering, which is nearly two weeks ago and have been given the run around. I was told my item shipped, which was not true, and it is almost improve to get a representative on the phone to discuss anything. I will never use this company again and encourage others not to use them as well. The customer service is extremely poor.
29 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
No response in return request.
Followed instructions for a return. Waited over a week for “instructions “.nothing yet Easy to order, not so for return. I was bombarded with ads. Would have ordered again but not so after this experience.
21 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Easy to order and i received it fast.
28 de outubro de 2024
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help!
Love from,
DUSK Resolution Team ❤
Horrendous quality and high prices
You can forget about customer service here. Made an order and wanted to amend it and sent them an email. Received my original order many days later with no reply to my initial enquiry. Which is fine, alright. Not a big deal.
The quality of the products, however, are terrible. These are not better than what you'd get at your local bargain store or other places, but much much more expensive. I ordered towels and beddings, and after the initial wash (as prescribed in their product care label) the threads have already started falling apart!
The towel's threads are starting to loosen up in various places, almost like it aged by 10y! Horrendous quality. Now I'm even doubting their statement about the towels being 550gsm, as they don't feel heavier than the cheap towel I had for the past two decades.
Same goes for the beddings, after the initial wash and before any use, the threads are loosening in various places.
Would not recommend. They lock you in with sales, but their sales are their RRP. Would not recommend.
1 de novembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
- Lily
Terrible company or maybe not!
Terrible company!
Impossible to phone customer services.
However I have just received a phone call from Dusk which was very helpful and took my complaint on board with an explanation of the problem.
Hoping for a successful resolution?
Thank you in anticipation!
24 de outubro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
Thank you taking the time to leave us a review.
I'm sorry to see you were unhappy with the service you received.
I can see on your order confirmation that you were provided with estimated delivery dates of 14th November - 18th November as some of the items were placed on pre-order as we didn't have them in stock at the time of purchase.
I'm so sorry that this wasn't clear, I will certainly pass this feedback onto the relevant team.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Not received what was ordered
Not received what was ordered. Wrong sizes. Delivery late 7 days
8 de outubro de 2024
Resposta da Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Resposta da Dusk
Hello,
We are very sorry to hear that you are still without your order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we can see that your query has been passed over to our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency. Thank you for all your ongoing patience in the meantime, we truly do appreciate it.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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