Dusk Opiniões 

Hampshire 2 seater sofas-2 months on!

Initially we thought the quality was good, but within 2 months of using the sofas we started to see that the material was bobbling, frayed easily and looking a bit saggy.
The cushions were firm as expected but they are compressing on the edges.
The arms are low as expected but the level of padding on them is minimal.
Though they are cheaper than mainstream shops i don't think they will last as long

Do not use !! Website looks great but only got half our delivery (got the bed but no mattress). 5 days of being on hold for 45 mins at a time, and various emails before they confirmed it was lost in transit. So disappointing for my son who was very excited to get new bed. Got refund . Such a shame as the bed was good quality and good price but would never use again due to unreliability.

I was told by DUSK that my refund would be issued within 14 days of the collection of a faulty mattress. DUSK’s internal courier collected the mattress and I provided my refund bank details to dusk. 12 days passed, nothing. I am now being told I have to wait another 14 days. So 28 days for a refund, sorry but this is completely unacceptable and unreasonable. Please just click the button and give me my refund!

Ordered my table 3 months ago and only half of it has been delivered. Been on hold for an hour and still can’t get through to anyone.

Ordered last year Products not arrived Dusk won’t respond to our complaints Evri are worse than awful. We are contacting our bank re chargeback

Dusk is a textbook example of a company that looks great online and completely collapses the moment they’ve taken your money.

Yes, the furniture looks nice on the website. Ordering is easy. There are plenty of discounts and deals. That is where the positives end.

Once you place the order, it’s game over.

I ordered furniture worth nearly £2,000. The website clearly indicated delivery the following week. Based on that, I lined everything up. New tenants were moving in. Contracts signed. Plenty of buffer time, or so I thought.

After ordering on a Friday, I received absolutely nothing. No delivery confirmation. No processing update. No estimated delivery date. Complete silence until the following Tuesday, and even then, still no useful information.

The delivery date shown on the website came and went. Nothing arrived. No explanation. No update.

I emailed customer service. The automated response said allow two working days for a reply. Fine. Two days later, I receive another automated email saying they’ve received my email and someone will respond within two working days. That clock just resets. Again and again. A never-ending loop designed to delay you, not help you.

I then called them. The website claims phone lines are open until 8pm. That’s not true. They close at 4pm and they’re not open on weekends either.

When I finally got through, the agent couldn’t tell me where my order was, couldn’t tell me when it would be delivered, and showed zero interest in helping. She repeatedly said someone would call me back. When I asked for a supervisor, I was told there isn’t one. That was it. No escalation. No accountability.

I was promised a call back that day. It never came. Not that day. Not the next. Not ever.

A full week later, I finally received an email asking me to choose a delivery date. The earliest available date was another week and a half away. Already unacceptable.

Then comes the final insult. On the chosen delivery day, the order still didn’t arrive. The courier tracking simply said “held at depot”. No reason. No explanation. No one willing to help.

£2,000 taken. No furniture. No communication. No customer service. No accountability.

This is one of the worst retail experiences I’ve ever had. If you value your time, your money, or your sanity, do not order from Dusk. Save yourself the stress. Go elsewhere.

You have been warned.

Return service abominable contact service
practically none existent not fit for purpose
they take your money then forget you exist

I ordered the Rotterdam Bed on 18 September with delivery due 8 October. After multiple contradictory updates, I was told the day before the delivery date that it had discontinued—then weeks later, a partial delivery arrived without key components (slats, headboard, legs, etc.).
Despite countless emails and calls, no proper follow-up or resolution was provided. Communication has been terrible and contradictory which I have had to chase personally. My child was without a bed for over five weeks, lost two days of annual leave waiting for failed deliveries, and Dusk have taken no ownership or urgency to resolve

Had the ascot bedframe one week and it’s broken. The frame underneath is bent and has no support! Causing damage to the new mattress as the bed falls in at the middle! No responses, no contact number or direct email!

I have had an awful experience with Dusk. After receiving the order months later than expected, both times the product was faulty. They offered absolutely no help and service was awful. I would never recommend shopping with them.

Really disappointed. I ordered a chest of drawers. It arrive outside the delivery window and it was very difficult to assemble due to parts missing numbers or having the incorrect number labels applied. After spending hours building the drawers two parts were faults. I cannot attach one of the knobs in the drawers because it’s faulty and the metal drawEr slide was also faulty. We were able to fix the drawer slide as I am not hopeful the customer service team will respond to me. It is frustrating there is no direct number to call someone and that you have to rely on them responding to you. If a resolution is not reached I will be contacting my bank for a refund

I have purchased x 2 bedframes in December 24 and now November 25 and still not had them! I have emailed again and no reply yet, Tried to call 5 times but unable to get through. Paid for but no goods. Really bad as absolutely nobody has come back to me re the items ordered. BUYERS BEWARE!! One star is too much really they should have none.

Now in tracking with DX have " exception" ( whatever that is?) and still no email or update. Delivery is shocking ! Still waiting and now have sent emails (3 over last 24 hours( and messaged via X but surprise, surprise not even bothered to reply or read about problems and woebetide a Solution and Explanation

Poor customer service I have emailed over 18 times and still not had my problem resolved. I shall leave a review daily until my problem is resolved

They want me to wait a month to replace a mispick!!! Customer service is beyond shocking. Sent me the wrong item but wanted 2 sets of photos to prove this. Tried to call them multiple times nobody answers! Got through once and the call was disconnected.

Ordered two mattress toppers form them, paid for next working day delivery, they have not arrived a week and and a half later. I have emailed them with no response. I did get a phone number for them by searching on line. waited a very long time for them to answer, but got some one who told me there was a labelling issue ? I have been left to chase the courier EVRI, who seem to have one item but not the other ? Dusk say its not there issue its the couriers, and the couriers say to contact DUSK. I will now be requesting a refund. Further to this I appear to have a random text message from a Turkish mobile number, purporting to be from DUSK, however I am not answering this as could be a scam. For others who are having trouble with Dusk , the telephone number I managed to find out is 01136190311. Will never use them again, not a reputable company.

My current experience with dusk is very bad - I ordered items in March now after multiple emails I get date end of June begining of July for potential delivery! Contacting someone via phone - impossible, form on customer service side works after few days, now they are telling me that if I won’t be able to be in the delivery window they will charge me on top 30£
How it is even possible that customer can’t get the delivery as initially promised and delay is more than 50 days!?

Would love to be able to attach photos, but can’t see how to! I bought two Hampshire sofas 12 months ago. The fabric has bobbled all over. They truly look dreadful and have to be covered with throws their response from customer services is that they are unable to do anything. The previous sofas we had lasted well over 10 years and they were also good value sofas from DFS, not expensive ones. I would expect sofas to last more than one year in a reasonable condition. From what I can see on dusk’s website, all of the five star reviews are from people who have just had their sofas delivered. I can’t imagine they’d feel the same after a year.

After a month of waiting, after unanswered emails, I was informed that my office chair would be delivered. Just to add, this is an office chair, not a massive item, but I was charged for two man delivery.
Today, the delivery company tried to deliver my chair, but I was on my way back from the school run with my child who was sick. I called the delivery company and they said, sorry nothing they could do. So I searched everywhere for Dusks contact number and actually ended up finding it on Trust pilot as I was unable to find it on their confirmation email or on their website and their Facebook messenger didn't work either. So, they don't want customers to contact them. Red flag!
After holding for around 30 minutes, I spoke to one of their customer service assistants, who informed me that I would need to pay another £30 delivery due to failed delivery. I explained the situation with my son and she said that it is in the terms and conditions that I would have to pay for redelivery. So that's £60 in total for delivery for a £90 chair? Any good company at least offer discounted redelivery. Anyhow, I then asked for a refund of the actual chair and was then informed that they would be charging me £39.99 to get the chair back to them from the delivery company. So basically trying to tie me into keeping the chair. I have said no, I will be taking this up with PayPal.
These people have everything there in their terms and conditions to tie you up if something goes wrong. They do not value their customers. Avoid at all costs! I will be taking this further.