Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
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Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Slow fulfillment
The product appears nice but cuts the corners in place you would like to see quality such as buttons instead of zippers to close and no ties in the corners. That said, it looks very nice once it is on. My biggest concern was the time to deliver the product. This took nearly 3 months and numerous emails requesting updates on the delivery. I received one email stating the product had been lost in the mail, however I had never received an email stating the product had shipped or a tracking number.
10 de abril de 2025
Lost order.
Lost order.
Sent two orders
Trying to get refund.. no one will reply to our email.
11 de abril de 2025
My order came over a month late
My order came over a month late. I reached out to customer service weeks prior to the arrival and have yet to receive a reply even now. Color was also very different from online photos.
11 de abril de 2025
very happy with product
very happy with product. unfortunately I had to reach out bc the order hadn't been shipped in over a months time. once acknowledged, the company sent my order right away.
10 de abril de 2025
No delivery and no information.
I did receive this order of pillowcases. However, I never received my first order for duvet cover and pillow cases. My money was taken, and no delivery or status information. Do not order anything from Dusk.
31 de março de 2025
The quality is amazing!
Everything was great the delivery and the quality of the duvet is 10 stars.
1 de abril de 2025
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Delivery didn’t arrive
Delivery didn’t arrive, many apologetic emails but no action! Their delivery company also only uses an automated approach to ‘help’ and ‘support’. I can only say they take your money and don’t deliver!
29 de março de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
The duvet cover and the pillowcases…
The duvet cover and the pillowcases were two different colors. One was more gray other was more navy blue.
18 de março de 2025
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the disappointment caused upon receiving your order.
Having looked into the details, we have noticed that you purchased a navy set of pillowcases and a charcoal coloured duvet cover.
We are so sorry if this had been missed and you were expecting for them to be the same colour!
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Most amazing towels soft
Most amazing towels soft, bright white and doesn't fade or get worn out
18 de março de 2025
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Very comfortable and looks great
Very comfortable and looks great. Arrived in good time.
14 de março de 2025
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Awful experience trying to order a bed...
Awful experience trying to order a bed. I heard nothing for months and then received notification from the delivery company that dusk didn't have the items ready when they tried to pick them up. I contacted dusk for a refund and they insisted that I wait longer, then when they finally agreed to a refund they tried to charge me a cancellation fee! Had to raise a dispute with my bank or I would never have seen my money...
25 de março de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Absolute garbage shit experience
Absolute shit experience. It’s been 8 weeks and still have no package. Customer service redirects every time. Think it’s a Chinese scam
17 de março de 2025
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your recent experience, and that we’ve fallen short for the service we strive for.
Your feedback is incredibly valuable to us and will play a crucial role in helping us improve.
Whilst we are glad to see that your order was delivered to you on 27/3/25, we are truly so sorry for any inconvenience and disappointment caused by the delay.
We are committed to implementing any necessary changes to ensure this does not happen again in the future.
Many thanks,
DUSK Resolution Team
I’m bummed I had to select one star
I’m bummed I had to select one star. Absolutely horrible customer service. I’m not even sure there’s a staff. Five weeks after ordering $200 of bedding and five unreturned emails, I’ve reached out to my bank for a refund and reported the company to a friend at the Colorado State Attorney General’s office.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
We are truly sorry you have struggled to contact us, this is far from the usual service we expect for our customers.
We have received a higher influx of contact which has resulted in us falling short of our usual response times.
I would like to reassure you that we are doing all that we can to ensure we are providing the best DUSK experience from here on.
Many thanks,
DUSK Resolution Team
Shockingly poor service and quality of items
Have had really poor service and little communication. Have attempted to resolve nicely several attempts but no response or a response and no further action.
Issues with 2 items. A tv stand with missing parts so can’t put together the other a cabinet with marks in several places. Asked for a replacement part for tv stand and to return the cabinet.
They had audacity to ask me for £40 pick up fee when the fault was not mine and I’ve been out of pocket arranging assembly.
Not sure how they are allowed to operate with unscrupulous practices.
Dusk if you are reading please action orders no: S22445892 and S22480064
I am going to report to trading standards
10 de fevereiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to share your feedback
We’re truly sorry to hear about your recent experience, and that we’ve fallen short for the service we strive for.
Your feedback is incredibly valuable to us and will play a crucial role in helping us improve. Please know that we take your comments seriously, and we will fully review your experience to understand where things went wrong.
Rest assured, we are committed to implementing any necessary changes to ensure this does not happen again in the future.
Many thanks,
DUSK Resolution Team
DO NOT TOUCH THIS COMPANY
DO NOT TOUCH THIS COMPANY.
ordered a unit and never received a confirmation email of purchase. Emailed them constantly for 3 months and only received generic emails back. The unit eventually turned up and guess what??? It was completely faulty. None of the holes married up. Ended up putting the whole lot in the back of car and took it to the tip. This lot are Micky mouse company. Do yourself a favour and don’t touch them. For my own mental health I’m just cutting my loses
19 de março de 2025
Opinião espontânea
Resposta da Dusk
Hello,
We really appreciate you taking the time to leave you review.
Please know that we take your feedback seriously and are so sorry for any disappointment caused by your recent experience with us.
Whilst we are glad to see that a full refund has been issued, we cannot apologise enough for the fact you received a faulty item from us.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
What has happened to this company??
What has happened to this company??
After purchasing in the past I’m shocked at the recent negative reviews.
The reason for writing this review however is to let the customers that have purchased beds and have no fittings/lats etc know that these items are often concealed in the back of the headboard.
I hope this helps as I’ve seen numerous comments about this.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
We really appreciate you taking the time to leave you review.
Please know that we take your feedback seriously and are so sorry for any disappointment caused by your recent experience with us.
Some of our bed frames do have storage compartments in the headboard where smaller parts should be stored. The instruction manual should also outline where to find all the parts for your item.
If for any reason you receive a bed frame with missing parts after checking for this compartment, then I would kindly advise updating this review with the order details so we can investigate the matter further and provide a resolution urgently.
For now though, if there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Pillow hasn’t even shipped yet!
26 de fevereiro de 2025
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously and we are committed to resolving this matter promptly.
Having looked into this further, we have noticed that your pillow was successfully delivered to the address against the order on 10/3/25. Thank you for your patience whilst we got this sent out to you!
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
No star rating would be more…
No star rating would be more appropriate here like some other comment below!
-Problems with original non delivery.
-Non existent customer service.
-Telephone lines closed due to volumes!! - yes probably due to loads of complaints and disgruntled customers! Always easier to hide behind emails eh!
Get your act together Dusk!! Have the courtesy to reply to emails, deal with requests within 24 hours max and turn your phone lines on! I prefer to speak to someone. Which other company do you know turns the lines off and been like that for ages??? 5 days later and only one automated acknowledgement received that you have my email. Wish I hadn’t of bothered but having spent over £1k I want action..
The mattress is useless and flat when unwrapped and has not risen as advertised, which leads me to believe is faulty. I want a replacement sent and this one taken away immediately. Photos sent as well.
Use a better company for such in the future and if you cannot speak or call them don’t order. Easy for them to take the money!
Let’s see if and what they reply with ‘oh we are sorry to hear of your issue and will look into this as soon as possible’ then please do not insult my intelligence or acumen. If I dealt with people like this in my business then I wouldn’t have one.
I could go on here but see what happens this week or maybe I’ll take a visit or take more action.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Pay the extra money and go somewhere…
Pay the extra money and go somewhere else! Wish I had read the reviews. All comes down to poor service, communication and a terrible delivery service
2 de março de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Made a big mistake not checking reviews…
Made a big mistake not checking reviews before I ordered I wouldn't of bothered. I ordered my furniture in January still hasn't arrived , there is no number to call and they don't answer emails.
26 de janeiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
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