Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
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Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible service
Terrible service. Avoid. I received an email that it shipped and should be here in 5-7 days. It's been over a week and my usps tracking info says that they haven't received the package to ship. I've sent an email requesting an update. They say they've turned off their phones due to high volume. And can't return my message for a few working days. Please avoid!
13 de janeiro de 2025
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Great product and super fast shipping
Great product and super fast shipping. Also great price!
6 de janeiro de 2025
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Not happy took over 2 week to receive…
Not happy took over 2 week to receive order then trouble with Evri. Then part of my order missing which now says getting ready to pack. So it will probably be another couple of weeks.no reply after I have emailed, now they saying I need to email a different department joke!!!
17 de janeiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are sorry to hear you are dissatisfied with your recent DUSK experience. This does not sound like our usual standard, we will do everything we can to put this right.
So we may look into this further, please may I ask you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
Would not purchase again
I like the material and texture of the duvet cover, however, I am disappointed that it lacks the string inside of it to attach to the duvet. This makes it extra difficult to keep everything in place, at times making the duvet slide down. I would not purchase this item again.
9 de dezembro de 2024
Resposta da Dusk
Hello,
Thank you for taking the time to leave your review with us.
We are so sorry to hear about the disappointment that has been caused with your DUSK duvet cover.
Unfortunately, our duvet covers do not include strings inside to attach the cover to the duvet. We are so sorry if this was not clear on our website and had been overlooked.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I haven't received my package
1-6-25
I haven't received my package. I put in my order almost a month ago and received a notification that my order shipped more than a week ago. I was understanding since it was the end of the year/holiday season, but this is disappointing at this point.
1-29-25
I received my package a few weeks back and I'm the products themselves are great.
1 ⭐️ wait time
4.5⭐️⭐️⭐️⭐️ product quality
6 de janeiro de 2025
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 17/1/25, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I’ve always been pleased with your…
I’ve always been pleased with your products once I receive them after a loooooong wait! Your shipping method or timelines needs to be improved. I placed my order 2 weeks ago and still waiting for it to be shipped out..
6 de janeiro de 2025
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK orders.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I ordered a bed for my daughter the…
I ordered a bed for my daughter the beginning of November, delivery date the end of November, then the delivery date change to today Wednesday, now saying Saturday, my daughter has been sleeping on a mattress on the floor for months, how can your shipping be so bad, you’ve had My money and we’ve had no bed and it’s now January, my husband also ordered from you but managed to cancel and get a refund, since ordered from another company that has already delivered, my advice to anyone is DO NOT ORDER from this company
8 de janeiro de 2025
Opinião espontânea
Resposta da Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
I requested 2 Dover cover sets and 2…
I requested 2 Dover cover sets and 2 pillowcase sets and received only 1 Dover cover sets 3 pillowcase sets. I sent an email with proof of photo and was sent an email stating that someone would be contacting me with a duration of (5-7 business days) and I am still waiting to hear back.
23 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
The absolute worst shipping department
The absolute worst shipping department. UPS is still waiting for the product. So far this has happened every time.
26 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I haven’t received my product
I haven’t received my product. Nobody has told me when it will ship. You don’t have a phone number to contact you. When will I even get my order? I think I just want to cancel and receive a refund.
27 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Having taken a look into the details, we have noticed that the order has been marked as delivered to the address against the order on 21/12/24.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
The team was very responsive to a…
The team was very responsive to a missing shipment. The items ordered were exactly what I hoped they would be.
18 de dezembro de 2024
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delayed Shipping time
I ordered a duvet cover on December 22nd. And it is now December 30th. I am tracking the package on the Shop app and it hasn’t even shipped yet. There was no estimated shipping time when I initially ordered the set. I am really disappointed. Shipping time should be clearly displayed before customers go to purchase.
23 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Ordered queen size sheets and blanket…
Ordered queen size sheets and blanket cover, nothing fits, they sent me full size sheets or idk, waste of money
4 de dezembro de 2024
Resposta da Dusk
Hello,
We are truly sorry to hear about the experience you’ve had with your recent DUSK order.
Having taken a closer look into your order, we have noticed that you ordered a queen sized duvet cover and a twin sized fitted sheet. We are so sorry to hear that these were not the items you were expecting to receive.
We take your feedback very seriously and want to ensure you definitely have the correct items ordered, so our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order nightmare
On 12/12/24 I received an email stating my order had been shipped to the CORRECT address. My niece still hasn't received it 14 days later. Also, I keep getting emails stating that my order is in Nevada which was the INCORRECT address. I dont know what to think or if this will ever be resolved.
12 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously and can see that your query is being handled by our Carriers and Credits team. We trust that the issue will be resolved as a matter of urgency.
Kind regards,
DUSK Resolution Team
Look elsewhere …
Rubbish customer service in that you can't contact them.....
They advertise stock they don't have
Refunds take forever
Don't deal with them....
2 de dezembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team has ensured a full refund has been issued as per your request, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 23/12/24, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Nice set
Nice set, need to be clear that this is a duvet and not a complete comforter . Otherwise. Nice
11 de dezembro de 2024
Resposta da Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help.
Love from,
DUSK Resolution Team ❤
Unable to get ahold of anyone after my…
Unable to get ahold of anyone after my order was placed to adjust shipping directions
17 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order has now been delivered, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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