Ordered a 3 door wardrobe. One of the doors were damaged in transit- which fine they advised they’d replace. Waited over 6 weeks for a replacement they then sent out the incorrect part. Now have to... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Appalling customer service Bought an Ottoman bed and mattress 18 months ago. The mattress has completely gone out of shape on one edge and the memory foam is not recovering back to its shape. It is... Ver mais
Purchases an Ascot ottoman bed (kingsize) in February and the cross bar bent within the first 6 weeks and the bed is sagging in the middle. Reported it to dusk who asked me to take pictures and they a... Ver mais
I had a truly disappointing experience with this company. I purchased a sofa and dining chairs, and although I was given an estimated arrival date, they never followed up. I had to contact customer se... Ver mais
1,5
Muito mau
416 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Your shipping times are BS and delayed…
Your shipping times are BS and delayed my present. Won’t shop with you again.
17 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I ordered on 11/20 and it has not even…
I ordered on 11/20 and it has not even shipped yet
11 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
PlLEASE DO NOT ORDER FROM Dusk…
PlLEASE DO NOT ORDER FROM Dusk S22306976 - I’m fuming this company need to be reported to trading standards they are fraudulent my daughters been sleeping in the floor for over three weeks had a delivery date that’s been and gone. All I receive is AI generates replies. So many people have had this issues and not had their money refunded. I’m reporting this company today as they need to be stopped.
18 de dezembro de 2024
Opinião espontânea
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Printing a label doesn’t mean it’s shipped
Was told product shipped last week. A label was printed but the product has not shipped.
12 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I love my sheets so much
I love my sheets so much. It pays to invest in your sleep. I live in NY and even though it took almost a month to come it was worth the wait. Order it!
12 de dezembro de 2024
The pics on the website were very…
The pics on the website were very clear, the set came looking exactly the way it was shown. Took quite long for it to arrive.
4 de dezembro de 2024
Still haven’t received it after 3…
Still haven’t received it after 3 weeks. Received a review request yet no product.
11 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Provide a tracking number for orders
Provide a tracking number for orders. Have a phone number to call for concerns. FAQ on your site states that you receive a tracking number when shipped; that is not accurate; my email did not have it. I sent a simple email requesting the tracking number or at least which carrier you ship through but only got an auto-generated response about being back-logged and that “my request has been passed along”….I literally just asked for the tracking number on an order I already paid for. This message was sent to me after my package was delivered??? Then I get a request for a review…. Would have meant something if your company just sent me a simple tracking number or, at the very least, gave me a real response…the auto responses are very obvious….I do not want another one.
11 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Not my favorite
I'm going to keep my subjective preferences about the texture to myself and just focus on the product. The duvet cover doesn't have ties on the inside to keep the duvet centered. It's also a strange size. It fits my king, but it's kind of short. The shipping took a while but you can't put the procurement on the mail service. It's a bundle and it took longer than expected to actually ship out. I wouldn't recommend this product.
4 de dezembro de 2024
Resposta da Dusk
Hello,
We are so sorry to hear your recent DUSK order was not of our usual high standard! I would love to investigate this further to offer you the best possible resolution.
It would be really helpful for us if you could send us some images of the fault you have described. Our team will reach out to you shortly, so if you could reply to that when you get a chance that would be really appreciated!
Thank you for your patience whilst we resolve this for you.
Kind regards,
DUSK Resolution Team
Still not here
10 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
have not received my package in over 2…
have not received my package in over 2 weeks
10 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Arrived within the expected time and…
Arrived within the expected time and love the product.
10 de dezembro de 2024
Took a full month to even ship out
Took a full month to even ship out, don’t advertise 5-7 business days cause that is not the case !
10 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see that your parcel is now with our delivery partner, we cannot apologise enough for all the stress and inconvenience that has been caused leading up to this point.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still haven’t received item
Still haven’t received item. It didn’t even ship out until I threatened to cancel the order with my credit card company
10 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see that your order was delivered to you on 18/12/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I still have not received my order!!!
I still have not received my order!!!! Can you please get it to my address. 113 Claremont way Mooresville nc 28117
9 de dezembro de 2024
Resposta da Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Never received product still in…
Never received product still in communication with customer service
4 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I never received my product
I never received my product. The picture on the website looks amazing, but I can’t speak to the actual product since it never arrived. However, my 1-star rating isn’t just because of that. I’ve reached out to the company multiple times and still haven’t received a response, a refund, or any resolution.
3 de dezembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who have ensured your query has been passed over to our Carriers and Credits team for further investigation.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience in the meantime.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still don’t have my order or…
Still don’t have my order or confirmation that the replacement has shipped. Over a month has passed me waiting on this
13 de novembro de 2024
Resposta da Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you ongoing patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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Leia mais sobre como processamos as opiniões na Trustpilot.
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