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Quick identification of the problem. No infrared signal from the base. The unit is a Luba 1 and out of warranty so I had to pay for a new charging station, but that outlay was expected. I like to tinker and want to try to repair my old base BUT Mamotion won't sell me an infrared module or even repair the old one. That's silly. What do they have to lose? They get paid for a new base AND a module or a repair too!

While they are a bit slow to respond due to extremely high volume of inquiries, they resolved my issue within about 10 minutes.

The Luba 2 robot lawnmower is fantastic great peice of kit which I have managed to setup easily for 4 seperate areas with ease. Now I can get me weekends back and no need for the ride on lawnmower!

Janson-T help me with my buying a new charger and I appreciate his help. I thought I would have to buy a new charging station and he helped me out and was a lifesaver. Thank you again and they have best customer service.

Melody was very proficient and helpful. I had a very positive experience.

I spoke to two different customer support representatives. The first was extremely unhelpful and closed the conversation with no resolution. The second rep, Touch, did a great job and was actually helpful. I appreciate his willingness to go the extra mile.

I’ve gone through my fair share of "smart" tech that ended up being more work than the manual labor it was supposed to replace. The Mammotion Luba 3 AWD is the first time a product has actually exceeded my expectations. If you’re on the fence about the price tag, let me tell you—it’s worth every penny.

The Machine: A Beast on the Grass
The Luba 3 AWD is an absolute tank. I have a property with some aggressive 35-degree slopes and thick, damp grass that usually bogs down standard mowers. The Luba 3 handles it like a mountain goat.

No Perimeter Wires: The RTK-GNSS system is incredibly precise. Setup was a breeze, and I didn't have to spend a weekend burying wires.

Cutting Quality: My lawn looks like a golf course. The dual-disk system provides a clean cut every time, and the striping patterns are professional grade.

Obstacle Avoidance: Its 3D Vision and ultrasonic sensors are top-notch. It navigates around my kids' forgotten toys and the garden beds without a single bump.

The Customer Service: Refreshingly Human
Here is where Mammotion really won me over. I had a slight issue with my initial Wi-Fi handoff during the first-day setup. I reached out to their support team, expecting a week of "have you tried turning it off and on again" emails.

Instead, I got a fast, knowledgeable, and genuinely helpful response. The representative stayed in touch until my signal was perfected and even followed up a week later to ensure the Luba was performing as expected. In an era of AI chatbots and endless hold music, Mammotion’s commitment to their customers is a breath of fresh air.

Final Verdict
The Luba 3 AWD is a masterclass in engineering, but it's the support team that makes you feel confident in the investment. If you want your weekends back and a lawn that’s the envy of the neighborhood, this is the one.

The response to my problem was dealt with carefully and calmly. This makes a big difference when you are dealing with someone remotely. My issue was quickly resolved and gives me great confidence should other issues arise.

I love robot lawn i have for one year so far and i talk person custom help me to get part for me they told me what i had to do i understand i dont lost my and i cant wait for pool robot i would love and i happy help update how it robot with pool if i got beta hopeful

Great service. Very prompt and attentive when it comes to dealing with issues

The Mammotion team was very helpful in solving my Yuka charging problem. After many emails about what to check, they decided to have me ship it to them. I got it back with a new control board but it STILL wasn't charging. So they sent me a new power supply for the charging base and that solved the problem! Thank you Mammotion team! You guys are awesome! :^)

Great service

Great Customer Support, committed to a quality product and ensuring it operates as expected....

Excellent caring complement service. Jim T was most helpful as well as Damon and Avanti. I've come depend on Mammotion for unique products and good helpful customer service. They are responsive and clearly competent and caring. Thank you Mammotion. Terry Wright - Oklahoma, US

I have been looking online for the second battery for the Mammotion YUKA 1000. It hasn’t been available in the US. I contacted Mammotion support and they were able to arrange to have the part made available to me through overseas channels. I’m very excited about the extra mowing time and the ability to use my YUKA 1000 with the sweeper attachment when the second battery arrives.

I love this company and their products! I have not mowed my lawn since July 2024!

Great service helps me get a power supply for my lawnmower.

I had to send my Luba 2 3000XH mower in for servicing after the robot would not properly return to the station for charging. It had completed over 1500 hours of mowing and over 1000 charge cycles after 2.5 years. I expected the mower to be out for a long time which was concerning because I had no backup. Instead, the mower was repaired and shipped back to me in less than 10 days. Additionally, they repaired the battery and a broken side guard. I had not mentioned the side guard or expected them to repair it. I was very pleased that they did! The mower is back in action and functioning properly!

this mower is great! had a cable issue which was corrected within minutes after i contacted support.

thank you again us.,Mammotion!