Ordered Tuesday with a 5-day estimate, but it arrived early. Items were securely packaged with bubble wrap and air cushions, and the collectible boxes were in excellent condition. Got an amazing... Ver mais
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Leia as opiniões dos outros
Great stock at competitive prices. Fast turn around and shipping at the lowest cost. My go-to store in the US for Gunpla and other plamo, as well as various paint and supplies. I’ve been building mec... Ver mais
The only reason I will not give 5 stars is because the mobile experience is not as good as the desktops. On mobile (safari in my case) there is no way to sort items which makes it harder to shop for s... Ver mais
A empresa respondeu
I love her!! She was wrapped super safely in the box with cushioning all around. She has no damage or flaws and looks absolutely beautiful!!! Delivery was super fast too without any issues ^_^
Informações sobre a empresa
Escrito pela empresa
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Informações de contacto
Estados Unidos da América
- usagundamstore.com
4,7
Excelente
1 mil opiniões
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
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the selection & reasonable price &…
the selection & reasonable price & shipping and handling
23 de março de 2026
great customer service
great customer service, speedy delivery and great selection always
30 de março de 2026
Worst customer service.
Worst customer service.
All I wanted to do was change my payment method and they ended up cancelling the order without asking forcing me to miss out on their Apex Anniversary sale.
Incompetent morons who can't even properly read an email are going to be the ones that help you when you have problems with their store, and from the looks of it, most likely you will.
20 de abril de 2026
Opinião espontânea
Resposta da usagundamstore.com
Hi there Nhattan,
Thank you for reaching out. I went ahead and checked on this order for you, and it does look like it was cancelled. Unfortunately, we are unable to change the payment method once an order is placed for security purposes.
I do see it looks like our customer service team reached out and provided you with a 20% off coupon so you could repurchase your items with the intended sale discount. If you do not see this in your inbox, please reach back out to us at support@usags.com.
I accidentally ordered two of the same item.
I accidentally ordered two of the same item. USAGS corrected the order and processed a refund immediately.
6 de abril de 2026
You can always be confident
You can always be confident youre gonna get exactly what you ordered in great condition.
10 de abril de 2026
Received package in timely fashion with…
Received package in timely fashion with no difficulties. I have yet to experience a problem from here and I don't believe I will anytime soon.
31 de março de 2026
Yall have good pricing and typically…
Yall have good pricing and typically have whatever kit I am looking for at the time. The last kit I ordered was the Fenrir on a Thursday evening and it was setting on my door step by that Monday after the weekend. And usually have the cheapest price on what I am looking for. 5 stars 👍👍👍👍👍
9 de abril de 2026
Great prices i save a lot here and they…
Great prices i save a lot here and they always gift me a sticker
1 de abril de 2026
Quick delivery but the box was…
Quick delivery but the box was compromised. Pretty crumpled in a corner, and I’m a person that keeps their boxes. Other then that no complaints.
9 de abril de 2026
Smooth as Silk
The delivery was smooth, timely and the contact was amazing. I am really pleased with the Raiser I ordered, and it's been helping me make the models I recently got nice, smooth and clean when trimming 🫶🏼
(HG 1/144 Gundam Wing Zero Colonies) It's almost done and I plan on showing it off on my page when it's all done. Thank you so much!
The price is worth the quality it's making ❤️
2 de abril de 2026
Kit arrived in perfect shape and…
Kit arrived in perfect shape and packaged perfectly. Can't wait to build it.
9 de abril de 2026
I love her!
I love her!! She was wrapped super safely in the box with cushioning all around. She has no damage or flaws and looks absolutely beautiful!!! Delivery was super fast too without any issues ^_^
9 de abril de 2026
The figure was delivered quickly and in…
The figure was delivered quickly and in pristine condition.
9 de abril de 2026
Good service
7 de abril de 2026
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