usagundamstore.com Opiniões 

2427
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Pro’s: -Always have great deals on models. -Items are always packaged with care. -Shipping is affordable, never outrageous. Con’s Amazon is a garbage delivery company. The shipping box, the m... Ver mais

Classificada 5 em 5 estrelas

i purchased a "Megaman X - Iris" Kotobukiya model kit". Website was easy to place order through, item shipped out quickly, and arrived promptly packaged safely with care. i am very satisfied with my p... Ver mais

Classificada 4 em 5 estrelas

Availability and price ranges have been good so far. Yet I did run into some late deliveries that went beyond the expected dates. Otherwise it has been a good option for buying kits and tools.

Classificada 5 em 5 estrelas

Great inventory, even better customer service! Every kit I have received has been exactly as expected. I even got a kit with a missing piece on a runner and USAGS sent me a replacement. Above and beyo... Ver mais

Informações sobre a empresa

  1. Loja de hobbies
  2. também em
  3. Loja de artigos colecionáveis

Escrito pela empresa

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2427)

2409 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Garbage site that lies about its…

Garbage site that lies about its delivery times then pretends not to know what they said. They use amazon basic shipping now, and its completely garbage. Got my order in damaged condition.

5 de outubro de 2026
logótipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Ren,

Thank you for reaching out and sharing your feedback. I took the time to review your order and your correspondence with our support team.

Upon review, I confirmed that your order was processed in less than 12 hours, which is well within our posted estimated processing timeframe outlined on our Domestic Shipping page here: https://www.usagundamstore.com/pages/domestic-shipping

Our support team provided accurate information regarding your order and offered alternatives for future purchases if you require expedited shipping beyond our standard flat-rate options. We strive to be transparent with our customers, and we do not intentionally mislead or misinform anyone. Unfortunately, once a package has been handed over to our shipping carrier, we have limited control over its transit time. At that point, we can only provide the carrier's estimated delivery timeframe and tracking updates.

I also noticed that we have not received any communication from you regarding damage to your product. If your item arrived damaged, we would be more than happy to review the issue and assist you. Please contact us at support@usags.com with photos of the damage to both the product and its packaging so our team can properly assess the situation.

We appreciate your feedback and look forward to the opportunity to assist you.

Classificada 5 em 5 estrelas

Great inventory

Great inventory, even better customer service! Every kit I have received has been exactly as expected. I even got a kit with a missing piece on a runner and USAGS sent me a replacement. Above and beyond

5 de outubro de 2026
Classificada 5 em 5 estrelas

Beargguy 🩵

I love the beargguy selection and the safe shipping. Ive never had an issue and it was speedy and quick. Honestly I never have any doubts about how im getting the model kits as I know yall package them perfectly. Thank you again!

5 de outubro de 2026
Classificada 5 em 5 estrelas

Both kits came in perfectly

Both kits came in perfectly, I'm already done with the SNAA percival kit and it was genuinely so much fun. Delivery was quick. The price was good. And it definitely felt worth it using your store.

29 de setembro de 2026
Classificada 5 em 5 estrelas

Great service

My items arrived quickly with no damage done to the contents inside. Shipping was affordable, and the merchandise was a good deal (they had a 20% off promo on their whole store)! Overall, I will buy from here again.

25 de setembro de 2026
Classificada 5 em 5 estrelas

Smooth Preorder

Preordered a few items from USAG some time ago. As soon as they were released, I was notified and it was shipped out. Received with no problems and everything was secure and as described.

24 de setembro de 2026

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