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Classificada 2 em 5 estrelas

There was an error with the colour printed on our USB sticks. This error was agreed with the person I was speaking to. I had requested to get the colour fixed and return the usb sticks but was not gra... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Doesn't get back to me for quotes, I have to call and email several times to get a response, really good stuff, but the customer service sucks

A empresa respondeu

Classificada 1 em 5 estrelas

I place an order and provided jpeg for customization weeks before I needed them. I was told I would have them in hand on a specific date and trusted that I would. When I followed up the week prior... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I found making adjustments difficult and costly & website doesn't tell you it costs extra. You customer service rep was rude and made my experience unhappy.

A empresa respondeu

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

USB Canada, Canada's leading supplier of logo branded USB Flash Drives and USB Cards, specializes in producing custom USB Keys tailored to your needs, offering unbeatable prices coupled with fast and professional service. We sell a full range of memory capacities and offer customers a variety of logo branding options complete with custom packaging as well. Our customers put their trust in us as we enter our 9th year helping Canadian businesses & professionals. Request a Quote at USBCanada.ca now to get started!


Informações de contacto

1,4

Muito mau

TrustScore: 1.5 em 5

33 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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1,4

Todas as opiniões

(33)

1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

USBCANADA / Canpromos

Sharing our real‑world B2B experience at Shenzhen Supnic Technology.
USBCANADA / Canpromos failed to settle our invoices from late last‑year onward, constantly rescheduling payment deadlines. There was no reply after our April follow‑ups, and our team got blocked on social‑media channels even though their business kept running.
A key reminder for B2B peers: exercise caution when extending credit terms. Complete supporting documents are kept for verification.

5 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We ordered USB's for a special…

We ordered USB's for a special promotional event and Jeremy and his team at USB Canada went to great efforts to design an attractive, effective product in a very timely manner. I would recommend this company to anyone looking for quality products and great customer service and satisfaction at very competitive prices! Thank you very much Jeremy :)

7 de janeiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality and service!

We needed our USB lanyards with a tight deadline, and USB Canada was able to ship them to us just in time for our conference! The quality is great! Our staff were impressed by this innovative idea! Thank you!

22 de julho de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Great For Last Minute Orders

We put in a last minute order for 50 custom print USBs for a conference taking place on the other side of the country. USBCanada was incredibly helpful in getting us set up and on our way with no hiccups and the product looks great!

10 de maio de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

No Hassle

No Hassle! Easiest purchase I every made. I was looking for economical, small memory usb keys to put my company logo & phone number, for tax data distribution to my clients. USB Canada responded very quickly to my quote request. The price was fair (no haggling or promises of free items if I place order with them and no threat of price increase if order is not placed within same day). They coached me through their simple order process and provided me with lead times that fit my schedule. The process was painless. The service was excellent and the product arrived before the expected date in perfect condition. Great experience for hassle free promotional product purchase. I will buy from them again and I will recommend them to others who are looking for product. Thanks USB Canada! .

6 de abril de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

BAD EXPERIENCE!!!

I place an order and provided jpeg for customization weeks before I needed them. I was told I would have them in hand on a specific date and trusted that I would. When I followed up the week prior to promised delivery date, I heard nothing back. I followed up again on the delivery date and they told me they hadn't heard back from me to confirm their proof which they claimed they sent. I went back in my email and junk mail and nothing was received for me to proof. The only thing was an email confirming receipt of jpeg and promised delivery date. Not only did they drop the ball, they lied about it. So much for customer service. I have found a new source for my customized USB that will pick up where this company dropped the ball. I would never recommend this company to anyone

Complaint amendment - Due to the fact that I, the customer am not privy to your order protocol (that should be explained by the sales rep when the order is being placed in good faith) the response to my complaint is unacceptable. I don't believe you treat your customers well, instead lay balme on them when you mess up an order. If anyone wishes to be treated this way, then they should use your company. If they wish to order something w a sales rep, they should be directed to a website that prompts them through the ordering process. Clearly, the 'live sales rep' model doesn't work well for USB Canada. I've already ordered my replacement USBs from a company that will have them here by Friday. Now, THAT is service

20 de março de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Hi Mavis,

We are sorry to hear that you have not enjoyed your experience with USB Canada. We have looked into your complaint and found that although you claim that you did not receive an email from us, we did send out a virtual proof for you to confirm on March 6th. Your representative did confirm delivery for March 20th, based on the logic that you would have received the virtual proof and afterwards compete our order form to confirm your order details and payment details. Since these critical steps were not completed, your order clearly was not processed unfortunately as it would not have also been should you place an order with any other company. We normally conduct a courtesy follow up when we send out virtual proofs for confirmation, however since we have experienced a steep increase in orders this month, we were unable reach out to you to confirm your proof and help meet your deadline. We are sorry you misunderstood the order process, however we are actually currently recruiting new staff in order to better serve our growing client base moving forward. Best regards

Classificada 5 em 5 estrelas

Very smooth and product is great

Their customer service was impeccable - fast email replies and accurate digital proofs. This was the first time we've ordered branded products, and would definitely recommend them to others.

17 de março de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

awesome service, fast delivery!

You were recommended to me by friends.

Pricing was fantastic, quotes came quickly and ordering was easy!

Delivery was quick and customers are impressed with the size and quality (we give them away as promos).

15 de janeiro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and product.

Great service. Product exactly as described and shown in proof. Will order again.

11 de janeiro de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Hello Sacha,

Thank you for the great review!

It is a pleasure to hear that you are so satisfied with the service you received from us.

Thank your support and for your business-we look forward to working with you again soon.

-USB Canada Management

Classificada 5 em 5 estrelas

Love them!

Exactly as quoted and quick turnaround! Very happy!

11 de janeiro de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Thank you for the great review Claudia!

It is a pleasure to hear that you are so satisfied with the service you received.

Thank your support and for your business-we look forward to working with you again soon.

-USB Canada Management

Classificada 5 em 5 estrelas

Awesome Team

I deal with every aspect of marketing and printing for my company and this was one of the easiest transactions I had. I came to them with a very short timeline and they came through for me big time. USB business cards look great and worked great and got great reviews at our tradeshows. I will be ordering again.

11 de janeiro de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Thank you for the great review Patti!

It is a pleasure to hear that you are so satisfied with the finished product and that your show was a hit!

Thank your support and for your business-we look forward to working with you again for your next tradeshow.

-USB Canada Management

Classificada 2 em 5 estrelas

Error with Colour

There was an error with the colour printed on our USB sticks. This error was agreed with the person I was speaking to. I had requested to get the colour fixed and return the usb sticks but was not granted. I had only received a slight discount off our next purchase which we will probably not use. It was noted that colours appear darker with the finished product but this was only stated after I had received the finished product. This should have been stated before.

11 de janeiro de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Hello Aaron,

Thank you for your feedback.

We are disappointed that you were not satisfied with the finished product and your expectations were not met.

USB Canada appreciates its customers, no matter how large or small the order is. We will take your comments seriously and make stronger efforts to better resolve these kinds of issues going forward and redouble our quality control standards so that clients are better informed of potential print deviations due to colours chosen or applied.

Thank your support and for your business-please let us know if we can assist you any further to come to a better conclusion.

-USB Canada Management

Classificada 5 em 5 estrelas

Great service, response, and product delivered promptly

All my inquiries were answered promptly and accurately prior to purchase.
Product was delivered as described in timely fashion.

Dealt with Kara, she was great handling all my questions.

10 de janeiro de 2017
Opinião espontânea
logótipo da Usbcanada

Resposta da Usbcanada

Hello Peter,

Thank you for the great review!

It is a pleasure to hear that you are so satisfied with the service you received from Kara.

USB Canada appreciates its customers, no matter how large or small the order is.

Thank your support and for your business-please let us know if we can assist you any further.

-USB Canada Management

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