Use The Sun Opiniões 

178
•
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Ben and George carried out the installation work in a very professional way and kept us fully informed of what was happening. Explained everything on completion and they left the house clean and ti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The installation all went ahead as planned and completed efficiently. The routing of wires is very discrete and the handover well explained. We are very pleased.

Classificada 5 em 5 estrelas

Jack and John were here to put up solar panels for us. We found them to be very friendly, helpful and hard workers. Really pleased with the work they did and would definitely recommend them

A empresa respondeu

Classificada 5 em 5 estrelas

I had Jack and Matt complete an installation for us. From end to end they both made sure the customer experience was a great one. From the start and introducing themselves, explaining the... Ver mais

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Informações sobre a empresa

  1. Empresa de energia solar

Informação fornecida por diversas fontes externas

Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

178 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,9

Todas as opiniões

(178)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Superb customer service from start to finish

From start to finish the survey was done when promised the installation was completed on time a superb experience all round well done lads restored my faith in British companies

5 de dezembro de 2023
Opinião espontânea
logótipo da Use The Sun

Resposta da Use The Sun

Thank you for your kind review. You are a great person to work for and you made this a very easy job for us. Seasons greetings

Classificada 5 em 5 estrelas

Heat Pump Installation

Use The Sun have recently finished installing our heat pump, their work was excellent, their team were very helpful and efficient, so we are delighted with the result. I am very happy to recommend them as their work is first rate.

3 de dezembro de 2023
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Resposta da Use The Sun

Thank you Nigel. It was our pleasure and don't forget we are always here if you have any issues
All the best

Classificada 5 em 5 estrelas

Use the Sun's skill and experience

I finally had solar panels installed by UTS. They took over after the original company went bust and caused mayhem and anxiety for many people. UTS together with HIES helped us get back on track and achieve our goals. The engineers worked very hard when they came to the house and were happy to answer questions. Everything was well organised.

I look forward to using solar power when it breaks through the clouds and rain!

16 de novembro de 2023
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logótipo da Use The Sun

Resposta da Use The Sun

Unfortunately there are a number of our competitors closing. However we have been around since 2009 and expect to still be going strong in another 14 years. This is one of the reasons HIES chose us to complete this work and why we are delighted to work with HIES for the good name of the industry. Happy generating when the sun shines!

Classificada 5 em 5 estrelas

All went well

All went well, on time, pleasant crew, explained everything well

7 de novembro de 2023
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Resposta da Use The Sun

Thank you John, it was a pleasure to work with you and we are here should you need anything. Charles

Classificada 5 em 5 estrelas

My solar and Tesla install

I have just had my solar panels and Tesla battery fitted and have been really impressed with the comms and the team that came and did the fitting. All in all a great trouble free experience. It was really quick from start to finish and I would thoroughly recommend them as I am really happy with the result.

2 de novembro de 2023
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logótipo da Use The Sun

Resposta da Use The Sun

Thank you Andy. We are a small company and we pride ourselves on giving a fold star service and it is so nice to hear such positive feedback. Thanks a lot

Classificada 5 em 5 estrelas

Professional with great after sales service.

I contacted Use the Sun to install solar panels & a heat pump following a recommendation from a friend who had used them.
From the initial visit through installation they were friendly, professional and accommodating.
Once fitted I discovered an issue where they were not producing the power expected (this turned out to be an issue with the grid as opposed to the panels). Use the Sun were amazing in their back-up, sending out engineers who were able to adjust the inverter (?) to fix the issue quickly & efficiently.
A special thanks to Lucy (in the office for organising it all & keeping me updated) and Darren & Taylor (who attended and sorted the issue). Thanks chaps/esses.

26 de outubro de 2023
Opinião espontânea
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Resposta da Use The Sun

What can I say..... thank you. It was absolutely our pleasure to work with you!

Classificada 5 em 5 estrelas

Use The Sun rescued the situation

Use The Sun were arranged by HIES to take on the installation of my solar system following the failure of Daylight Energy, after absconding with my deposit. From first contact UTS arranged a survey, purchased the required materials and completed the installation within a month. I could not be more satisfied with the efficiency of their staff and the results.

22 de outubro de 2023
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Resposta da Use The Sun

Thank you Tony. Just delighted you have what you wanted despite the hiccup. If there is anything else we can do for you please do call

Classificada 5 em 5 estrelas

Excellent PV Installers

I had a PV system installed by Use The Sun after they were recommended by the HIES due to previous solar company went bust. Dean (Sales Team) was able to quote and set up the installation date within 6 weeks.
Dean and Keeleigh kept me up to date and were able to accommodate the building work that was already taking place at the premises and were able to use the scaffolding that was already in place.
On the installation days, two installers - Victor and Luke (apologies if I got your names wrong) were very professional and were able to recommend the locations of the installation. The installation took 2 days however it was understandable due to the type of equipment being installed.
All the installation went smoothly and quick, unlike other company who left me hanging for months.
I would highly recommend using this company.

6 de outubro de 2023
Opinião espontânea
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Resposta da Use The Sun

Hi Nik - We are so happy you are pleased with your instal and thank you for your kind review.
As you point out most installs are 1 day, the guys enjoyed your job as it challenged them a little bit more
We are always on the end of the phone should you ned us again
All the best

Classificada 5 em 5 estrelas

PV system installation

We have had a PV system installed by Use The Sun after the company we were originally going to use went bust. I found UTS to be excellent, they kept us up to date, were very professional and turned the install around very quickly. I would highly recommend using them.

6 de outubro de 2023
Opinião espontânea
logótipo da Use The Sun

Resposta da Use The Sun

Hi Nick
Thank you for the kind review.
Luckily you had chosen a HIES member for your original installation. When they went bust HIES then instructed us to complete the job
Delighted you had a good experience in the end and please contact us if there is any more we can dp

Classificada 5 em 5 estrelas

Fast response and good teamwork

Use The Sun were appointed by HIES to take on my solar PV + battery installation following the liquidation of another (HIES registered thank goodness) supplier. Use The Sun quickly got to grips with getting me a replacement system - a home survey within a week and physical installation not long after I'd approved their proposal. When I had a minor issue a few days later UTS sent someone over to fix it, and it's all been fine since. A good team effort from the logistics/admin + the PV installers. I have my MCS no. and waiting on Octopus now to be registered as an exporter.

27 de setembro de 2023
Opinião espontânea
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Resposta da Use The Sun

Hi Tim. Thank you for your review. We are delighted that we are one of HIES' preferred suppliers when there is a problem and we make sure to treat their customers as we do our own. We look forward to working with you and your friends in the future.

Classificada 5 em 5 estrelas

Professional, accredited problem solvers

I cannot express how amazing Use the Sun have been over the last few weeks! This may be a familiar story to some of you.....six years ago Use The Sun installed a Solar Edge inverter for my mother. Full warranties, guarantees and paperwork. However, unbeknown to her family, scam solar company WWC Developments (now known as Energen Solar) persuaded her to have this replaced at over £3K. It didn't stop there! Along came Alternative Eco who were just about to do the same to the tune of £5K.
Now comes the amazing bit. I contacted Use The Sun who came out to assess the system within a few days. It transpires that WWC had not registered the 'new' inverter and Alternative Eco had turned the system off in an attempt to persuade my mother it wasn't working.
Sean from Use the Sun spent over 2 hours checking the system, registering the new inverter, setting up the App and showing us how to monitor everything ourselves.
I special shout out goes to Kelly in customer services, chief engineer Jazz and Sean. Great communication and service from all.
And a thank you to the CEO, who was personally kind enough to provide this service free of charge.
Please, please check that you use professional, well established companies like Use the Sun.

12 de setembro de 2023
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Resposta da Use The Sun

These scammers are a nightmare, they even tried to scam me not realising I owned the company they were insulting!

I am so sorry your mother was scammed and paid good money to these people and, of course, we would not charge her again, that would just add injury to insult.

We were established in 2009 and we will still be here in 2039 and beyond, if you need anything please call us

Classificada 5 em 5 estrelas

Huge project handled very…

Huge project handled very professionally. So last autumn I signed up with Daylight Energy to get solar PV and an air source heat pump. Daylight went bust - David Humphriss, the MD, went off on a cruise while the customers and creditors waited to find out what would happen. We were absolutely furious. Humphriss is also MD of a number of other companies, PIV Direct Ltd, Redheat Solutions Ltd, with a separate Person record on Companies House each saying he has 1 appointment, but all based in Poole.

But anyway, I'm not here to rant about Daylight Rob-I mean Daylight Energy: thanks to HIES stepping in & thanks to Use The Sun buying the contracts for Solar plus ASHP from the liquidation, this harrowing tale has a happy ending. A couple of months ago UTS sent round a couple of guys to sort out the solar - working well, has already saved me a load of money - and then this week we had a bigger crew round to fit the ASHP, a hot water system, and a whole houseful of uprated radiators. They were totally professional, spent a good couple of hours making sure everything was not leaking & was heating the water exactly as it should. They gave me a good thorough handover at the end, showing me what was where & getting me signed up on the smartphone app. Without Use The Sun I'd be looking at another winter without heat, which I know I can do now, (character building stuff, they used to call it) but trust me, you would not want to given a choice. Huge thanks to Use The Sun, and to Cathryn from HIES.

6 de setembro de 2023
Opinião espontânea
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Resposta da Use The Sun

That is our best review ever - thank you so much. I am delighted it has all gone without a hitch and we are here if you need anything tweaked. Now enjoy the sunshine before the cold :)

Classificada 5 em 5 estrelas

Happy with our heat pump

Last year, we had an ASHP installed and in the process they also fixed and re-integrated an existing solar collector for hot water. Out of several companies we got quotes from, Use The Sun was the only one that was able to install the system very quickly and for a good price. And so far we've been very happy with the performance of the system.

Just had the first maintenance visit for the heat pump; had a good conversation and got some good advice from the engineer.

Overall, Use The Sun was always a pleasure to interact with.

2 de agosto de 2023
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logótipo da Use The Sun

Resposta da Use The Sun

Hi Daniel. Thank you for the review. We were silently quite proud of integrating someone else's existing collector to the ASHP system, and very proud of how well it worked! Thank you for the opportunity. See you again soon.

Classificada 5 em 5 estrelas

The team know their stuff and impart…

The team know their stuff and impart knowledge in an understandable way. The heat pump service fee is reasonable given the mileage they cover.
The office team are polite, friendly and efficient.
I have recommended use the sun for installations.

2 de agosto de 2023
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Resposta da Use The Sun

Hi Ashley. Than you for the recommendations.

We pride ourselves on being a small, family run business that offers good equipment and advice at a reasonable price and I always appreciate it when our customers acknowledge this.

All the best, thank you

Classificada 5 em 5 estrelas

Energy saving solar

Ive had my solar panels for several years and were very impressed with the service I received so UTS were my first go to choice. I had UTS come back last year and fit an ASHP which I have been using since. I have to say that it is paying dividends with keeping my bills at an all time minimum and always having hot water. Highly recommend UTS for their help, professionalism and knowledge and selling me what I need to save money. Great company.

30 de setembro de 2022
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logótipo da Use The Sun

Resposta da Use The Sun

HI Michael - thank you. We pride ourselves on goof customer care, value for money and installing the best possible option and are very grateful when that is acknowledged by our customers. All the best

Classificada 5 em 5 estrelas

Our system went down due to a…

Our system went down due to a replacement Internet hub, a quick call to the office and we were advised that an engineer would call and help us reconnect, sadly both my wife and I use Samsung phones and reconnection requires an I-Phone. The engineer completed this within one hour and by close of play the same day we had generated £15.00 income from a 7.7 system, well done and thank you, Use the Sun.

5 de julho de 2023
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Resposta da Use The Sun

Some of the modern systems do need an expertise to set up. The joy of being a small, family run business is we can just have someone pop in to do these things.
Pleased to have been of service and we are always here if you need us again

Classificada 5 em 5 estrelas

Excellent service

Excellent job and we would definitely recommend Use the Sun to others. Their advisor Dean was especially helpful in so many ways.

13 de abril de 2023
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Resposta da Use The Sun

Thank you Janice. It was our pleasure, please let us know if we can be any more help in the future

Classificada 5 em 5 estrelas

Great Solar and battery install

Really pleased I found Use the Sun as our solar and Powerwall installer. We have 26 panels and 2 Powerwalls (27kwh). They made the daunting process so easy and kept in touch at all times without being pushy until we were ready to commit. Our bills have fallen by more than expected and it feels good to be pretty much energy independent over the summer even with two electric cars. During the winter we will use the batteries to charge off peak so hope to pay very little peak electric prices - we expect to have some peak cost occasionally due to the two electric cars.

5 de junho de 2023
Opinião espontânea
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Resposta da Use The Sun

Hi James

Thank you for your comments. We installed your PV Panels 3 months ago though you had to wait till May for the Tesla battery. Supplies of Tesla batteries have now improved and we are getting a regular shipment so, if you feel like another one, we can daisy chain them together. With over 10kW of PV on your roof it is a thought.

Happy generating

Classificada 5 em 5 estrelas

Great instal and services!!!

Install 23/6/23 16 panels, givenergy inverter and 5.2Kv battery. Totally AWSOME service, very professional very tidy work and overall ecstatic with the install from start to finish. instant responses to text, emails and calls. Very helpful and I will be returning for additional batteries. HIGHY recommend them 10/10

23 de junho de 2023
Opinião espontânea
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Resposta da Use The Sun

Thanks Jon. As a small family company we pride ourselves on our customer service and really appreciate it when it is mentioned. We are here when you feel like an upgrade. All the best

Classificada 5 em 5 estrelas

Great service

Turned up when should have. Did the job brilliantly. After care was great. Helpful with us not being tech savvy

21 de junho de 2023
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Resposta da Use The Sun

Thank you, we very much enjoyed working with you./ If you ever need an upgrade or have a problem you know where we are.

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