Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
A empresa respondeu
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver mais
A empresa respondeu
Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Ver mais
A empresa respondeu
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver mais
A empresa respondeu
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really good communication.
I have just received my order from Utility this morning. It was delivered with care and right on time. Thank you to the two delivery guys who carried it up many flights of stairs! Great teamwork from both!
Great service from Shaun and the other folks at Utility Design. The piece came in great condition, the process was smooth, and they were communicative the whole time.
Recommend for sure.

Resposta da Utilitydesign
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box on Stand. These arrived quickly and efficiently and are just what we needed. We’ve used utility for many years and have always been very happy with the service offered and the products delivered!

Resposta da Utilitydesign
I placed a web order in September. The online shop made it clear that the item was out of stock. I received confirmation of the order and an apology that the order could not be fulfilled immediately, but I would be kept up to date by email. I received 2 or 3 such emails and the order was actually delivered before schedule and well in time to gift as a birthday present. Throughout the contact Utility Design has been affable, courteous and painstaking in its attention to customer services. I couldn’t rate them more highly. Thank you all. My only complaint is that the objet d’art that arrived was in every regard far superior to the photograph on the web site and they really don’t do themselves justice.

Resposta da Utilitydesign
Timing respected, quick and efficient delivery

Resposta da Utilitydesign
Delivery drivers were great. Really helpful. Installed the furniture perfectly.

Resposta da Utilitydesign
1. Delivery team were very pleasant to engage with. Friendly, professional and efficient.
2. Checked the unit and asked us to also check it, before signing the paperwork.
Perfect and easy delivery of a USM Haller unit. Polite staff who placed the assembled unit exactly where I wanted it and made sure it was level and in perfect condition. They took the packaging away with them. All very quick. The unit looks beautiful.

Resposta da Utilitydesign
The best furniture retailer, great to deal with, seamless delivery.

Resposta da Utilitydesign
I was kept informed on my delivery and the gentleman who delivered it was super friendly and efficient. The whole process of buying from utility from picking fabrics to delivery has been great. Such warm, knowledgeable and honest interactions with all staff. Not just trying to get that sale.

Resposta da Utilitydesign

Resposta da Utilitydesign
We bought the iconic Noguchi coffee table and Utility made the purchase and delivery super smooth. It's so exciting to have this design icon at the heart of our living room. We heart Utility!

Resposta da Utilitydesign
Brilliant experience from initial enquiry to delivery! Even when I had an issue, the team went the extra mile to resolved it quickly and provided outstanding support. I'll definitely return and recommend them to others!

Resposta da Utilitydesign
Poor experience in terms of length of delivery, very long

Resposta da Utilitydesign
Staff very helpful and polite and had good product
knowledge I liked the item so much so that I ordered
another one which was sent by next day delivery with no extra charge and twenty five per cent off!
I shall definately support this business again as all
Businesses need our support especially if the goods are not made in China which I try to support Well done !
Great service, even put everything together for me!! and took away all the packaging
The whole experience with ultility team has been a pleasure. From leadership team being amazing hosts in the showroom, knowledge of team and advise and the delivery guys, also very knowledgeable of product and assembly. They have been 3 times recently and really care about assembly, complementary on purchase and take all excess packaging. 1st class

Resposta da Utilitydesign
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.