Utilitydesign Opiniões 

Wanted this to be a good experience but it didn’t work for us. Wrong product delivered and lots of inconvenience and hassle. Utilitydesign seems to be little more than a middle man and, whilst they answer the phone promptly and are polite, they have no flexibility to offer any help when something goes wrong as they are presumably working off small margins. In summary, this company added no value and we’ve ended up getting very fed up, asking for a refund and going to the supplier direct,
Update following retailer response: thanks for your reply. But the lamp doesn’t come in the same box, we received a small box clearly labelled desk lamp, when we’d ordered a floor lamp. We placed the order in June and waited until August for delivery, which was also problematic (it seems others have also had issues with FedEx). After all the delay, phone calls and additional admin this has caused us you were able to offer nothing other than an apology.

I have ordered several times from this company and every time the goods have been despatched promptly, securely packed and in excellent condition. Customer Services are quick to respond, friendly and pragmatic if there's a problem. Utility Design are my first choice of source when I want to find good quality, interesting pieces for home or garden and I'm pleased they sell European companies such as Vitra which saves a trip to Weil am Rhein! ;) (which seriously, we have done in the past). I wouldn't hesitate to suggest Utility to a friend.

My only issue is that when they use FedEx the delivery company is unreliable and unpredictable. We have found this several times when other companies use FedEx as a courier. Hence four stars instead of five.

Speedy delivery, great product

I haven't been contacted by the delivery team at any time to agree on a delivery day and time
They just delivered it today and nobody is at home today!!!
They haven't contacted me ..

I was sent a substandard item (a small crate). I complained and, somewhat disappointingly, was told to expect a partial refund (£2 of the £5 I was charged for the crate) but even that failed to materialize.

UPDATE: Immediately following posting of this review Utilitydesign responded and appear to have fixed the refund non-materialization problem.

After ordering I was slightly disappointed to be notified that the product I wanted was out of stock - especially as it was to be a present. The estimated delivery time was put back to several weeks!
However, the company redeemed itself with an unexpectedly rapid turn around, the gift arriving unexpectedly just over a week later.
The article in question, a carved wooden Snoopy figurine, was beautifully made and expertly packaged and the recipient was thrilled with it.

I was quoted 8 weeks delivery time by a store in Derby so started to look online. Ordered online on Tuesday delivered Friday!!! Extremely well packaged and delivered slightly before time quoted. Despite being well packaged there was a small scratch on the cabinet. I notified customer services immediately and they offered a refund. Exceptional service which is a miracle these days!

Helpful advice and rapid processing/delivery following an enquiry regarding the Hay 'Dapper' chair. A team member alerted me, via e-mail, to a chair which was in stock and substantially discounted. I decided to go with it (the fabric colour was perfect) and the chair was delivered less than 48 hrs later. I'm very happy with the item and also with the purchasing experience with Utility Design. Many thanks to the team.

Brilliant customer service and super speedy delivery. Would definitely recommend.

Great service. Speedily delivered. Very pleased.

Prompt delivery, perfect item!

Quick efficient service. Well packaged product.

The items I ordered were in stock but I didn’t expect them to arrive next day. How speedy!

All good: straightforward transaction with speedy delivery.

Awesome range, great service and quick shipping.

Good product. Good price. Good customer service.

Fast and easy service

Very quick delivery of a carefully packed product.

There were no problems. As I expected!