Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
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Love my new Puff lampshade. It’s well designed, easy to install and arrived very quickly. It was overpackaged though! Excellent customer service and overall experience.
A empresa respondeu
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Ver mais
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Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Ver mais
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We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box... Ver mais
A empresa respondeu
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
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Respondeu a 100% das suas opiniões negativas
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Beautiful products sent using a reliable shipping company - something that makes a huge difference
Any communication with UD is extremely prompt and helpful. My sole reason for 4* are the delivery times shown on the website. I ordered from the Hay Palissade range which is made to order and the delivery times stated delivery within 2-3 weeks (which it still does now). However my order was placed on 12 May and the table received 31 July with the chairs a fortnight or so earlier. Whilst I appreciate hands are somewhat tied to the manufacturer and shipping times other retailers are showing more accurate delivery timescales. I am however very grateful for arranging separate deliveries plus the items were on offer at the time.
This wouldn’t put me off ordering from them again as the service is extremely good, I will just set my expectations re delivery accordingly
Great company with fantastic customer service. Communication was brilliant. My item was sent at speed and really pleased with it and it's price. Highly recommend this company and will be buying from them again.
I made an expensive order three weeks ago which has not arrived. I have chased via email on multiple occasions with no reply. Awful service.

Resposta da Utilitydesign
Easy order process and extremely fast delivery.
Very quick delivery of the order. An omission from the package was very quickly corrected within a day. Thank you
I've been trying to purchase a Normaan washing up bowl to replace my old one for ages. So pleased to find a dealer with one in stock. Very fast and efficient delivery. This bowl is expensive but lasts for years. Fits my sink perfectly and because it's rubber it alters shape slightly to accommodate most of my pans and dishes
Easy to order, competitive pricing, regular updates on order and delivery.
I recently purchased some crates from Utlity and a couple arrived damaged. The team were very quick to find a solution and I was pleased with the outcome. The product in it self is of good quality, despite the damage in the post.
Ive wanted these shelves for years and finally decided to splurge and go for it rather than settle for that famous Swedish design store famous for meatballs ones Utilty has a good website with links to another website where you can plan your perfect combo. I rang to ask some simple questions before ordering and the salesperson wasn't available but someone else came back to me promptly. Ordered my gorgeous String shelves online and they arrived 2 days later. Good price too
Shipping was really fast and came well protected
Amazing! Awesome range of products, and exceptional customer service! 5 stars and highly recommended
The Sowden kettle was priced very competively. It arrived professionally packed and on time. Ordering was straightforward and I am confident that any queries I may have in the future will be answered courteously and professionally.

Resposta da Utilitydesign
Easy ordering. Reasonable price and product not available other places. Loses a star for lots of plastic packaging

Resposta da Utilitydesign
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