Opłaciłam zamówienie na ich stronie blikiem pieniądze pobrało lecz nie dostałam żadnej informacji odnosnie przesyłki pomimo że pisałam do nich na maila ;/ + wysylalam im wyciąg potwierdzenia z kont... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Na heel lang wachten (langer dan voorgesteld online) komen de speelgoedpoppetjes eindelijk toe. Bij het kijken door de plastic verpakking zien we al direct dat er gebroken stukjes in het zakje zitt... Ver mais
A empresa respondeu
O experiență oribila. Nu recomand sub nicio forma. E ca o înșelătorie... aștepți foarte mult pana se livrează, nu poti face retur sub nicio forma... orice retur e pe cheltuiala clientului si te obli... Ver mais
A empresa respondeu
Dziwne są te recenzje. Węgrzy (HU) mają w nich amerykańskie nazwiska a Polacy imiona np. Joseph czy Mary Jane. Peter "zamówiła" i "jest zadowolona"... Większość z nich jest bardzo pozytywna - dziwn... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UZO is the world's first AI-native Syn-Fi™ (synthetic finance) platform, a new take on funded trading built on a simple principle: complete honesty with our traders. The idea is simple: prove your skill in a challenge, keep the vast majority of what you earn, and scale your account as you improve. Your only cost is the entry fee, and the rewards you earn are real. There are no hidden rules and no fine print. Everything, from how challenges work to how rewards get paid, is published in plain language before you spend anything. Trade manually or run automated strategies, across everything from forex and crypto to prediction markets. We built "uzo" for traders who are tired of promises and want a platform that simply keeps its word.
Informações de contacto
Emirados Árabes Unidos
- +1 844 996 2120
- support@uzo.com
- uzo.com
1,8
Mau
189 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
O experiență oribila
O experiență oribila. Nu recomand sub nicio forma. E ca o înșelătorie... aștepți foarte mult pana se livrează, nu poti face retur sub nicio forma... orice retur e pe cheltuiala clientului si te obliga sa trimiți in China.
Poți comunica cu ei doar prin e-mail... foarte foarte greu. Si multe multe altele!!! Sunt dezgustat!!! Huuuuooooo🤬🤬🤬😤😤😤🤢🤢🤢🤮🤮🤮
5 de novembro de 2025
Opinião espontânea
Resposta da uzo
Bună ziua,
Ne pare sincer rău să citim experiența dumneavoastră și înțelegem perfect frustrarea pe care o simțiți.
Aș vrea totuși să clarific câteva aspecte importante:
Condițiile de retur
În termenii și condițiile UZO este menționat clar că, dacă produsul este în stare bună și clientul pur și simplu nu îl dorește, costurile de retur sunt suportate de client.
Dacă produsul este defect sau neconform
În această situație, bineînțeles, există posibilitatea de reclamație, iar noi intervenim pentru a rezolva problema cu vânzătorul.
Vă rog să îmi furnizați informațiile necesare, pentru a putea verifica corect situația dumneavoastră.
Vreau să vă ajut să rezolvăm această situație, dar am nevoie de aceste date pentru a verifica în sistem.
Aștept detaliile ca să putem continua.
Cu respect,
Asha - Team UZO
Pieniędzy nie ma towaru też nie brak…
Pieniędzy nie ma towaru też nie brak odpowiedzi na pytania
1 de outubro de 2025
Opinião espontânea
Resposta da uzo
Dzień dobry,
Abyśmy mogli Panu prawidłowo odpowiedzieć i rozwiązać problem, bardzo proszę o podanie danych niezbędnych do odszukania zamówienia.
Pod nazwiskiem Patryk nie mogę znaleźć w systemie żadnego zamówienia.
Ewentualnie może Pan również skontaktować się bezpośrednio z naszym działem obsługi klienta: info@uzo.com, gdzie chętnie pomogą w rozwiązaniu sprawy.
Dziękujemy za współpracę i czekamy na informacje.
Asha - Team UZO
Rotzooi.
Een ster, omdat het geleverd is. Maar verder;
slecht verpakt, pakket was beschadigd en los, kan ook bijna niet anders na drie weken onderweg uit het Verre Oosten .., binnenkant van product (prullenbak) en deksel beschadigd. Inferieure kwaliteit die origineel 89 euro zou kosten maar afgeprijsd naar 39 euro. Nog geen 0,89 eurocent waard. Rommel, rotzooi, nooit meer UZO. Troep.
18 de novembro de 2025
Opinião espontânea
Resposta da uzo
Beste Albert,
Onze oprechte excuses voor deze situatie, we begrijpen uw frustratie. Ik heb de klantenservice gevraagd om contact met u op te nemen, zodat we het probleem snel kunnen oplossen.
We waarderen uw geduld en bieden nogmaals onze excuses aan voor het ongemak.
Met vriendelijke groet,
Asha voor het UZO-team
UZO mikor leszel korrekt?
Önök webáruházából vásárolt szemüveg a kézhezvételkor sérült/törött volt, illetve a termék minősége nem felelt meg a megadott leírásnak. A vásárlás teljes összege 5040 Ft volt. Önök az eszköz tényleges értékét 3990 Ft-ot visszatérítették, azonban a biztosítási, ügykezelési és csomagolási díjként felszámított 1050 Ft-ot nem térítették vissza.
Felhívom figyelmüket, hogy az Európai Parlament és a Tanács 2011/83/EU irányelve (a fogyasztók jogairól) 13. cikk (1) bekezdése értelmében, ha az eladó elismeri a hibás teljesítést, a fogyasztót a teljes kifizetett összeg illeti meg! Tekintettel arra, hogy Önök a hibát, átverés tényét elismerték és a visszatérítést megkezdték, kérem a fennmaradó 1050 Ft haladéktalanul azonnali visszatérítését a vásárláskor használt fizetési módra. Több marketplace cég , még egy harmadrangú is elnézést kér a tévedésért és AZ EGÉSZ ÖSSZEGET VISSZATÉRITIK!!! Maguk még evvel a kis pici összeggel is még jobban lejáratják saját magukat. UZO.com jelenleg a legrosszabb minősítéssel kivívta Világ lerosszabb cég minősítését, hiszen 2.3 csillaggal nem lehetnek büszkék magukra. Ez bukta bizony! Húzzák le nyugodtan a rolót, mert elveszik az ügyfeleket több becsületes marketplaces cégektől. Tanuljanak a többiektől, mert érdemes!
14 de novembro de 2025
Opinião espontânea
Resposta da uzo
Tisztelt Vásárló!
Köszönjük, hogy felvette velünk a kapcsolatot. Szeretnénk tisztázni, hogy az UZO egy piactér, ahol az eladó felelős a termékek kiszállításáért és a visszatérítésért. A reklamáció alapján mi visszatérítettük a termék árát a szabályaink szerint. A szolgáltatási díj és a biztosítási díj nem kerül visszafizetésre, ahogyan azt a feltételeink tartalmazzák.
A visszatérítéssel kapcsolatos információk és a díjak a következőképpen alakulnak:
Biztosított szállítás - 19 Ft
A biztosított szállítás azt jelenti, hogy a 19 Ft-os díjért a csomag biztosítva van a szállítás során történő elvesztés ellen. Ha a csomag elveszik, az UZO saját költségén visszatéríti a termék/termékek árát. Ez a díj visszafizethető csak akkor, ha a terméket nem küldték el, vagy ha a rendszer automatikusan törli a rendelést (pl. ha az eladó nem küldi el a terméket 14 napon belül a fizetés után). Reklamáció esetén, ha azt jóváhagyják, ez a díj nem kerül visszafizetésre, mivel már a csomag biztosítására lett felhasználva.
Szolgáltatási díj - 29 Ft
A szolgáltatási díj biztosítja a folyamatosan fejlődő ügyfélszolgálatot és a szolgáltatásaink javítását. Ez a díj nem visszatéríthető, kivéve, ha a rendelés automatikusan törlésre kerül a rendszer által (pl. ha az eladó nem küldi el a terméket 14 napon belül). Reklamáció, szerződésbontás vagy rendelés törlésének kérésére nem téríthető vissza.
Ha bármilyen további kérdése van, kérem, vegye fel velünk a kapcsolatot.
Tisztelettel,
Asha
Az UZO csapata nevében
Order#1228370424
Order#1228370424
Wat een oplichters! Koop je een jas online, super mooi op de foto, nouw aansluitend maar is niets van waar. 1 komt de jas totaal niet overeen met de fotos. 2 ook geen warme winterjas zo als aangegeven was. Een dun flut dingetje met een lapje dunne bont als Schijn vertoning. En 3 ik kocht maat S maar de jas was zo groot dat het viel als een L/XL! Een vuilnis zak had ik nog meer kunnen waarderen dat dit!! Koop hier niet. Lees de rest van de reviews ook aub. En wees niet zo dom als mij om maar gewoon blind te kopen daar want zo als je lezen kan is het allemaal gewoon oplichting.
16 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dear Shirley,
Thank you for your feedback. Unfortunately, I cannot find a specific order under the name Shirley s in our system. If there is an issue with your order, please contact our customer support team directly at info@uzo.com, and we will make sure to resolve it as soon as possible.
We are sorry to hear about your experience and are confident that we can solve the problem.
Best regards,
Asha
On behalf of the UZO team
Enigste wat je krijgt is een mail dat…
Enigste wat je krijgt is een mail dat het verstuurd is.
Geen updates niks.
Zelfs niet van de vervoerder in NL.
Ze zouden zich diep diep moeten schamen.
Dat geld ook voor DHL.
14 de novembro de 2025
Opinião espontânea
Resposta da uzo
Beste klant,
Het spijt ons zeer dat u zo’n ervaring heeft gehad. We begrijpen hoe vervelend het is om geen enkele update over uw bestelling te ontvangen.
Om u gericht te kunnen helpen, hebben we uw bestelgegevens nodig.
Kunt u ons uw bestelnummer en e-mailadres doorgeven via info@uzo.com?
Of, als u dat liever heeft, kunt u deze informatie ook hier onder uw recensie plaatsen – dan nemen wij direct contact met u op.
We helpen u graag verder en doen ons best om dit zo snel mogelijk op te lossen.
Met vriendelijke groet,
Asha
Many weeks of nothing!…
I put my order in at the beginning of October. I reached out to customer support a few weeks later and they said shipping was delayed due to the weather. Here we are in November and still nothing! I give up!
6 de outubro de 2025
Opinião espontânea
Resposta da uzo
Hello,
I’m very sorry for the experience you’ve had. I completely understand how frustrating it is to wait so long without receiving your order.
Unfortunately, the parcel was lost by the carrier, which is something we, as a marketplace, cannot control. Our customer support team has already informed you about this and also confirmed that a refund for the full product price will be issued.
I sincerely apologize for the inconvenience and for the delay you’ve had to deal with. If you need any further assistance, we’re here to help.
Kind regards,
Asha
The first impression of the brand was…
The first impression of the brand was good. I liked their websites, found the dress i was looking for and the packaging is attractive. The dress quality is good. But my bad, I ordered a wrong size and need to return it.
5 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dear Neil,
thank you so much for your lovely feedback! We’re happy to hear that you liked our website, packaging, and the quality of the dress.
I’m sorry to hear that the size wasn’t the right one this time. No worries, we’ll be happy to help you with the return.
Please just let me know your order number, and I will guide you through the next steps.
Thank you again for your kind words!
Kind regards,
Asha, UZO Team
Bad place to buy
Still waiting for item after 40days. Email responses are nothing more then we are looking into it.
Check Naznin Patel on the order. Incase you reply to this review saying we cant seem to find your name
9 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dear Naznin Patel,
Thank you for your feedback.
I can confirm that a complaint regarding your undelivered order was opened on November 6th. As I’ve already noticed, the complaint was approved yesterday, and a request has been submitted to our finance department to process the refund for the undelivered item.
According to the seller, the issue occurred due to a carrier error, and the parcel was returned to the seller’s warehouse. We sincerely regret the inconvenience caused by this situation.
However, we would like to kindly note that it was not necessary to leave an additional negative review, as your case was already being actively handled and resolved.
Thank you for your understanding and patience.
Best regards,
Asha – UZO Team
Misinformation on delivery times
Delivery time is not truthfully explained upon ordering. Based on responses from UZO, the company reserves the right to take up to 14 days to prepare the shipment and 4 to 11 days for the shipment itself. Accordinly, the express delivery time frame should be indicated as 18-25 days instead of 4-11 days in order for the customer to take an informed decision, whether the shipping time makes sense for them or not.
Update: I have now received the goods ordered, which were fine and as expected and for that I have added an extra star to the review. For the delivery however, the timeline was as follows: Order placed on 22nd of October, order shipped on the 6th of November and order received on the 21st of November. For better experience, proper management of expectations and customer satisfaction (i.e. reduced numbers of negative reviews), I would recommend to state clearly what realistic shipment times are and not charge extra for express shipping, which then takes 4 weeks.
27 de outubro de 2025
Opinião espontânea
Resposta da uzo
Dear Customer,
Thank you for your feedback.
All information regarding the shipping and delivery times is publicly available on our UZO website, and customers agree to these terms when placing an order. The preparation and delivery times, including the option for express delivery, are clearly stated.
If you have any further questions, we would be happy to assist you.
Thank you for your understanding.
Best regards,
Asha – UZO Team
No customer service
No customer service
No product
No way to contact anyone
10 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dear Faye Gee,
Thank you for your message.
We could not find any orders under the name "Faye Gee" in our system. Could you please provide more information so that we can address the issue properly?
For further assistance, you can also reach out to our customer support at info@uzo.com
where we’ll be happy to help resolve any issues.
We look forward to hearing from you.
Best regards,
Asha – UZO Team
masakra………
4 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dzień dobry,
dziękujemy za opinię. Chcielibyśmy prosić o wyjaśnienie powodu negatywnej recenzji, ponieważ nie zawiera ona żadnych szczegółów na temat problemu. Jeśli podzielisz się z nami dodatkowymi informacjami dotyczącymi Twojego zamówienia, będziemy w stanie szybko rozwiązać wszelkie trudności.
Dziękujemy za współpracę i czekamy na Twoją odpowiedź.
Z pozdrowieniami,
Asha – Zespół UZO
Viel zu späte Lieferung
Es stand, das Produkt sei in 4-11 Tagen bei uns (Express-Versand), es vergingen aber mehrere Wochen. Mein Kind wollte das Kostüm für Halloween, es kam erst danach an.
1 de novembro de 2025
Opinião espontânea
Resposta da uzo
Guten Tag,
vielen Dank für Ihre Nachricht.
Auf unserer Website ist transparent angegeben, dass die Lieferzeit ab dem Versanddatum berechnet wird, nicht ab dem Datum der Bestellung. Alle detaillierten Informationen wurden heute bereits durch unseren Kundenservice per E-Mail beantwortet.
Ihre Bestellung wurde innerhalb von 9 Werktagen geliefert, was immer noch im Rahmen der Expresslieferung von 4-11 Werktagen liegt.
Falls Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
Asha - UZO Team
Paid for faster shipping, and didn't get them on time
I placed an order on October 25th, but it was shipped six days later. I paid extra for express shipping, which, after my order was shipped late, I knew wouldn't arrive on time. I contacted them by email about a refund for the extra shipping and received a very long email explaining why and how. It's a shame the website doesn't explain this in such detail in the email I received, which clearly shows an attempt to whitewash and an unwillingness to admit mistake. It's a shame because I thought I'd buy some shoes for my mom, because everything on the website's shipping description looks so inviting. But I will definitely never shop here again.
10 de novembro de 2025
Opinião espontânea
Resposta da uzo
Hello Monika,
We would like to clarify that all information regarding shipping times and delivery periods is clearly and transparently stated on the UZO website. This information was available to you at the time of placing the order, and it is through this process that you agreed to the terms and conditions.
We understand the importance of timely delivery, but the shipping and processing times were followed as outlined, so the delay was not an error on our part.
We apologize for any inconvenience this may have caused.
Best regards,
Asha - UZO Team
Ludzie omijajcie ten sklep z bardzo…
Ludzie omijajcie ten sklep z bardzo daleka. Polityka zwrotów w zasadzie nie informuje że paczka nie wraca do siedziby w Europie (Czechy) tylko musisz ją odesłać do producenta chin. Koszt wysyłki przewyższa koszt produktu, tak też w tym momencie nie ma to sensu i jest to działanie celowe.
3 de novembro de 2025
Opinião espontânea
Resposta da uzo
Dzień dobry,
Dziękujemy za przesłanie opinii. Pragniemy poinformować, że informacje dotyczące zwrotu towaru są transparentnie przedstawione na stronie internetowej UZO. UZO funkcjonuje jako marketplace, który łączy sprzedawców i klientów. Z tego powodu, w przypadku niektórych produktów, konieczne jest odesłanie towaru bezpośrednio do producenta w Chinach.
Rozumiemy, że koszty wysyłki mogą przewyższać cenę produktu, ale te warunki zostały zaakceptowane przez Pana podczas składania zamówienia. Szczegóły dotyczące tego procesu znajdują się w regulaminie, który został zaakceptowany w momencie składania zamówienia.
Dziękujemy za zrozumienie.
Z poważaniem,
Asha – UZO Team
j ai le 17 octobre là on ai le 10…
j ai le 17 octobre là on ai le 10 novembre 2025 toujours pas livré je viens d apprendre que soit disant mon colis à été perdu biensur j attend mon remboursement je ne commanderai plus chez eux chez temu j'ai commandé la même chose au bout de 8 jours je les reçu
17 de outubro de 2025
Opinião espontânea
Resposta da uzo
Bonjour Sebastien,
Merci pour votre retour. Nous comprenons votre déception et nous nous excusons pour les désagréments occasionnés. Malheureusement, nous n'avons aucun contrôle direct sur les services de livraison et les délais de transport, car ces services sont fournis par des tiers. Cependant, nous faisons toujours de notre mieux pour collaborer avec les sociétés de transport afin que tout se déroule sans encombre.
Le remboursement devrait être traité dans les plus brefs délais.
Merci pour votre compréhension et patience.
Cordialement,
Asha– UZO Team
Very slow delivery and damaged packagr
Very slow delivery.
The package of my order was damaged and also the product itself (working properly, “only” some scratches on it.
No refund as the product is fully working and “scratches are common on plastic materials”
The say it is impossible to claim for a box damage at the producer. Of course it is. It is not the manufacturer’s fault, but the retailers who packed the product in a simple envelope. I did not ask them to blame the manufacturer, it was clearly not a manufacturing problem but packaging..
Would have been a gift to my nephew… should I give it to him in a fully damaged box full of scrathches? 😔
30 de outubro de 2025
Opinião espontânea
Resposta da uzo
Hello,
Thank you for your feedback.
We would like to inform you that the delivery time is calculated from the date the order is shipped, not from when it is created, with which you agreed when placing the order.
Your order was placed on October 13, 2025, shipped on October 21, 2025, and delivered on October 30, 2025. This was all within the time frame for the express shipping option you selected (4-12 business days).
Regarding the damaged box, we have already explained that it is not possible to claim a damaged package. The photos you provided regarding the claim did not show any defects in the product itself.
We apologize for the inconvenience caused, but we hope you understand that everything is in accordance with our terms and conditions.
Best regards,
Asha – UZO Team
Disgusting people to deal with.
Disgusting people to deal with.. lies lies lies lies! Refuse to refund my money
7 de novembro de 2025
Opinião espontânea
Resposta da uzo
Hello,
Thank you for your feedback. Unfortunately, we cannot find any order under the name Al Mon in our system. It is unfair and unproductive to accuse us without providing specific details about your order.
If you have any issues, we recommend contacting our customer support team directly, as they are ready to assist you and resolve any concerns you may have.
We ask that customers provide the necessary information so we can assist them effectively.
Best regards,
Asha – UZO Team
livraison tart mais produit conforme à la description
J'ai effectué une commande le 06/10/2025et je ne l'ai pas encore reçu aujourd'hui 06/11/25 alors que le site promet une livraison dans le 5-13 jours ouvrés.
J'attends ma commande depuis 1mois, ce n'est pas ce qu'on m'a promis.
Le produit est conforme au photos et à la description.
6 de novembro de 2025
Opinião espontânea
Resposta da uzo
Bonjour Leonie,
Merci pour votre message. Nous aimerions clarifier le fonctionnement de nos délais de livraison, car il semble y avoir eu un malentendu concernant le calendrier de livraison.
Votre commande a été passée le 6 octobre 2025 et expédiée le 15 octobre 2025. Le délai de livraison commence à partir de l'expédition de la commande, et non à partir de la date de la commande. Par conséquent, si le colis a été expédié le 15 octobre, le délai de livraison commence à partir de cette date.
Vous avez choisi la livraison gratuite, qui prend généralement 8–13 jours ouvrés. Votre colis a été livré le 6 novembre, ce qui est quelques jours après la date estimée de livraison (le 4 novembre), mais toujours dans le cadre du délai standard pour cette livraison. Il est possible qu'il y ait eu un retard de la part du transporteur, ce qui a pu affecter le temps de livraison.
Nous nous excusons pour ce retard, mais nous espérons que le produit correspond à vos attentes, comme indiqué sur le site.
Si vous avez d'autres questions, n'hésitez pas à nous contacter.
Cordialement,
Asha – équipe UZO
Never got my order and I was never in contact with customer service
I have paid full service of delivery and it's been a month now, since my order was placed and confirmed. Never received my order. I send an email to customer service and never got back an answer. I lost a lot of money. I will never acces this website ever again, no matter how polite the company answers, I see customers never get their orders or money back.
Order number #1097893004
UZRO-1097893004
3 de outubro de 2025
Opinião espontânea
Resposta da uzo
Hello Elena,
Thank you for providing the additional information. After reviewing the details, I discovered that your order was unfortunately not dispatched by the seller. As soon as this was identified, a refund was processed for you.
We deeply regret this situation and understand how frustrating it must be for you. However, please note that sometimes these issues are beyond our control as they depend on the seller's actions.
We sincerely apologize for the inconvenience and assure you we are doing everything we can to assist you in resolving this matter.
Kind regards,
Asha – UZO Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.