A good price and good fast delivery service. When only part of the order initially arrived, the email response was quick and the rest of the order arrived an hour or two later. I don't like headaches... Ver mais
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Leia as opiniões dos outros
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Ver mais
A empresa respondeu
Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Ver mais
A empresa respondeu
Great price and fast delivery, would definite use Valise again. Lovely Samsonite cases- incredibly light and so easy to walk with. Great to spot at the baggage reclaim. Love the colour but wouldn’t ch... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Informações de contacto
4,7
Excelente
538 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 30% das suas opiniões negativas
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Very impressed with the service…
Very impressed with the service provided!
We ordered two samsonite suitcases and expressed the urgency with which we needed them delivered as we had to travel and we were contacted immediately to make sure we would get the suitcases on time. Dpd had mistakingly sent only one of the suitcases and when we informed Tom he contacted us within 10 minutes with a solution and the second one was delivered that same evening. Really grateful and impressed with the service, would definitely recommend and purchase from them again!
1 de dezembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave us such great feedback!
Misdelivered, with false report from DPD
Parcel wasn't delivered to us, DPD driver left a clearly false report to cover it up and there was no information on the emails about what to do about it. The next day, and after a lot of hassle, we registered it with DPD and Valise got them to investigate (DPD do nothing unless supplier is involved). Finally a local from a different road and postcode came round with it, saying it had been left out in the rain outside her house. I'm really grateful to have the parcel and that Valise chased it on a Saturday and rang to reassure me, but DPD's performance and some of the information about handling non-delivery could do with significant improvement.
5 de dezembro de 2025
Wrong case sent first time
Delivery was delayed as they initially sent the wrong case. The correct item was send and the wrong one collected at the same time.
Overall though the case arrived in under a week.
26 de novembro de 2025
Great case and fast delivery
22 de julho de 2025
Excellent
Excellent product I could not even find on Samsonite website. Prompt and professional delivery.
Top service
26 de novembro de 2025
Paid extra for next day delivery - it never arrived!
Paid extra for next day delivery, it never arrived, I cancelled the order the package arrived later on, I waited in all day for it to be picked up & the courier never arrived. I am not giving up more time. Unacceptable. My time is precious.
17 de novembro de 2025
Easy order process and Quick delivery
Easy order process and Quick delivery. Would have liked to order two cases but not in stock and system did not permit advanced order. Package arrived completely boxed for protection.
24 de novembro de 2025
Customer service at its best
There was a hiccup with dpd delivery and when i called your office the gentleman who answered the phone was nothing but amazing. Customer service at irs best. Je went above and beyond. I have nothing but high praises. Sorey i was 8n a mess and confused so cant remeber hos name
20 de novembro de 2025
Resposta da Valise Luggage
Dear Customer,
Thank you so much for the great feedback, I am so glad we managed to sort the issue and get the case to you before your flight.
We always aim for the best customer service have a great holiday!
Kind regards
Valise Luggage
Resposta da Valise Luggage
Dear Alan
Thank you so much for buying again from us and leaving a review - enjoy your holiday.
Kind regards
Great brands at competitive prices
Great brands at competitive prices. The website is very user friendly and for cabin luggage it also gave the current sizes for various carriers. Our case arrived very quickly and was well packaged. I would recommend this site for buying luggage and will definitely use again.
12 de novembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service and website.
Great… thank you.
12 de novembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Fantastic range of luggage and great…
Fantastic range of luggage and great discounts.
7 de novembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4 de novembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3 de novembro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31 de outubro de 2025
Resposta da Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
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