Vaneyo Opiniões 87

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Good price for the product and the licence key was delivered soon after the order was placed. This was an order for Mac software so I expected the activation to be a bit more complex, but it was all s... Ver mais

Classificada 5 em 5 estrelas

Purchased a MS Office product at a great price but had trouble getting the license key to work. It kept saying that I had two installations and was only allowed 1. I contacted support via email and t... Ver mais

Classificada 1 em 5 estrelas

Totally lacking in any communication skills. Obviously selling volume licenses that have been grossly overused. Microsoft even recognizes them as "not valid product codes". Now waited two days for a... Ver mais

Classificada 5 em 5 estrelas

My experience with this seller is great. The software installed on my computer worked as described. I would certainly buy any advertised product from this seller. The good thing is that they walk you... Ver mais


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

87 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 50% das suas opiniões negativas

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Classificada 1 em 5 estrelas

Will never use this company again

Will never use this company again.
Never solved my problem and did not get a Refund.

26 de julho de 2025
logótipo da Vaneyo

Resposta da Vaneyo

We’re truly sorry to read your feedback and regret that you feel this way about your experience.

Our goal is always to resolve every issue fully, whether through technical assistance, replacement, or refund when applicable. We never intend to leave a customer without a solution.

Unfortunately, without your order details, we are unable to review what happened in your specific case. We kindly invite you to contact our support team directly with your order number so we can investigate immediately and work toward a proper resolution.

Customer satisfaction is extremely important to us, and we remain committed to assisting you.

Classificada 1 em 5 estrelas

Selling non-valid product keys

Microsoft Office would not activate because the product key sold to me by Vaneyo had already been used. Vaneyo did not reply to my emails asking for help. The Vaneyo telephone number for help diverted to an automated voice messaging service and Vaneyo did not ring me back. The Vaneyo web site appears to be down.

21 de julho de 2025
Opinião espontânea
logótipo da Vaneyo

Resposta da Vaneyo

We are very sorry to read your review and sincerely apologize for the experience you described.

If a product key shows as already used, this is typically caused by a version mismatch or activation method issue, and in such cases we always provide a replacement key or direct activation assistance. We never intentionally leave activation issues unresolved.

We take claims of unanswered emails very seriously. Sometimes messages are filtered to spam folders or replies fail to deliver, but we are always committed to responding to our customers.

We kindly ask you to contact us again directly with your order number so we can urgently review your case and provide a proper solution, whether that means activation support, replacement, or refund where appropriate.

Customer satisfaction is extremely important to us, and we are ready to resolve this matter promptly.

Classificada 1 em 5 estrelas

its a scam

its a scam. the key which they sent was already used. tried to contact them but no luck. called many times somebody answers the call and just say who are you and then hangs up

22 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, far exceeded expectations

I purchased Outlook 2021 Professional from Vaneyo and unfortunately had an issue with importing my contacts into the Address Book.
I contacted Vaneyo who were excellent in answering my emails by return and offering possible solutions until the issue was resolved. Their service far exceeded what I thought it would be and I can't praise them highly enough.

21 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Software wouldn’t download and they…

Software wouldn’t download and they won’t give me a refund. Don’t buy from these people. Their Trch Support won’t listen and keep telling you to do the same thing which doesn’t work. Cowboys

24 de junho de 2025
Classificada 5 em 5 estrelas

I had ordered and updated my laptop.

I had ordered and updated my laptop.
Vaneyo assisted and all I can say is that they fantastic. From the purchase to installation.
I am not an IT person, so asked, probably a lot of silly questions, their team was very patient, professional, and experts which can be totally relied on.
Ozzy

20 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Sold previously used licence key, no reply, AVIOD THIS SITE!!

I bought a Windows 11 Pro licence key. When I tried to activate it I got the message 'The key you supplied has already been activated on another system'. I immediately sent a screen capture of the above failed activation message and requested a valid unused key or a refund. No reply. I sent the message again on the 13th, still no reply as of the 18th June.
I suspect this site just has a few over used mass licence keys and I hope it is not being used to harvest card details. AVIOD THIS SITE.

12 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

BUYER BEWARE!

Totally lacking in any communication skills. Obviously selling volume licenses that have been grossly overused. Microsoft even recognizes them as "not valid product codes". Now waited two days for a working Office Professional Plus license. These people will not enter into any conversations about cancelling and order or refunding defective codes. BUYER BEWARE! Once they have your money you will be lucky to hear from them again.

11 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Not a single bit of assistance

Download stalled every time l tried, eventually using a different program to download ISO file it stalled at 99.9%, l have sent multiple emails over 3days asking for assistance not had a single reply, AVOID THIS SITE!!!

4 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great value and excellent support

I ordered Microsoft Office Pro Plus 2010 with 5 licences. The software and keycode were to emailed immediately. I raised a query on my installation and they responded very quickly. I then installed the product with the keycode provide and everything now working well. Excellent service, many thanks

14 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent after sales support

Bought a copy of MS Office for my MAC and had some installation issues (no-fault of Vaneyo). Their support was fast and provided a solution at no extra cost. Would not hesitate to recommend Vaneyo to anyone.

12 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a product key for widows 10 to…

Bought a licence key for widows 10 to update an old laptop.
Downloaded software and installed entered key which cost £8.50.
After entering the key I received a message saying that the product key was already used on another device.
Have sent emails for support and no reply.

21 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Software

Ordered some software, at first would not register, got back to the service personnel and in a very short time had me up and running, would definitely use them again in the future and recommend them to others, good Company, good value and a good service

17 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I chose Vaneyo for the competitive…

I chose Vaneyo for the competitive price.
I did have an issue with the validation of my office 2021 purchase. Follow the instructions they send. The support response was quick and instantly resolved. My Office 2021 is running and fully activated.

14 de abril de 2025
Opinião espontânea

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