I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Ver mais
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Totally amazing start to finish! Communication was on point throughout the whole process. Would definitely use again!
A empresa respondeu
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Ver mais
A empresa respondeu
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Ver mais
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Informações sobre a empresa
- Concessionário Ford
- também em
- Concessionário auto
- Concessionário Citroën
- Concessionário Fiat
- Concessionário Isuzu
- Fabricante de carros
Escrito pela empresa
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Informações de contacto
37-39 Holton Road, CF63 4HB, Barry, Reino Unido
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4,7
Excelente
216 opiniões
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This is the second time dealing with…
This is the second time dealing with vanzone always sort the best deal hence while my return to them. Highly recommended and will return again thanks Lee (Walldec Limited)
24 de maio de 2024
Opinião espontânea
Resposta da Vanzone
Hi Lee, Thank you so much for the fantastic review. We always love it when a customer returns to us as it means we are doing something right. We always want our customers to get the best deals especially as to have them return in the future like yourself. We can’t ask for anything more than a customer highly recommending us and promising to return. We will await your call for your third van and continue to get you the best deals with a great service.
Thank you again from the team at Vanzone.
Brilliant to deal with
Brilliant to deal with. Very easy process and I was kept informed throughout the whole purchasing experience. I was sceptical at first, as everything was done by email and online. But very pleased that I took the chance.
1 de maio de 2024
Opinião espontânea
Resposta da Vanzone
Hi Gavin, Thank you for this perfect review. With a title that reads ‘brilliant to deal with’ we couldn’t ask for anything more. At Vanzone we understand that buying a new vehicle can be a stressful experience, so we aim to keep the process as easy as possible. Buying anything online can be daunting but know this is even more the case with vehicles, however we are able to save money this way and give our customers great deals that other companies struggle to match. We are also very pleased you took the chance and hope you are enjoying your new van.
Thank you again from the team at Vanzone.
Purchased a Renault Trafic through…
Purchased a Renault Trafic through VanZone in May 2023. Brilliant to deal with from start to finish. Aftersales top notch and the price was unmatched. Will definitely buy my next van from VanZone.
4 de junho de 2024
Opinião espontânea
Resposta da Vanzone
Hi Neil, thank you for the outstanding review. We are so glad that your experience in 2023 was ‘brilliant from start to finish’. Thank you for pointing out our aftersales as we know the importance of great service even after the sale. We can’t wait to hear from you again to provide you another unmatched deal of a brand-new van.
Thank you again from the team at Vanzone.
Great service and value
Great service and value, best priced boxer van in the country
3 de junho de 2024
Opinião espontânea
Resposta da Vanzone
Hi Kevin, thank you so much for this great 5-star reviews, we really appreciate the feedback and do agree you can’t find a cheaper brand new boxer than us right now. Great service is also something we strive for at Vanzone and overjoyed this was what you experienced with us.
Thank you again from the team at Vanzone.
Everything was done by naz over the…
Everything was done by naz over the phone and van delivered to my home address. After care was very good when I needed it.
17 de maio de 2024
Opinião espontânea
Resposta da Vanzone
Thank you for the amazing 5-star review. We always aim to make the customer journey as seamless as possible and glad this was your experience. We will be sure to congratulate Naz for his continued great work. Also appreciate the mention of aftercare as we like to make sure all our customers are just as happy throughout the sale as after it.
Thank you again for the review from the team at Vanzone.
Excellent Customer Service
We have used Vanzone for our most recent purchase, the purchase went very smoothly. In our experience it isn't so much on how a sales team make a sale, it's how they rectify any issues (which in our case was beyond their control), this is where we rate them five stars as the issue was dealt with in a timely, highly professional manner. Would definitely recommend.
14 de maio de 2024
Opinião espontânea
Resposta da Vanzone
Thank you so much for the great review, at Vanzone we like to make a point that although we want to have a great sale that’s not the whole process and want the whole customer journey from start to finish to be great. Sometimes issues can arise, but we make sure to prioritize solving them while keeping the customer informed and are glad that we were able to resolve them effectively.
Thank you so much for the recommendation from the team at Vanzone.
Great experience with Vanzone
Great experience with Vanzone. I found the van I was looking for on their website. They quickly confirmed that it was available and sorted all the required paperwork for the sale. I was contacted by John who was very professional, helpful, and easy to deal with. Van arrived on the scheduled delivery date. Process was easy and smooth. Service was that good I recommended to a friend who has since purchased a van from Vanzone.
14 de maio de 2024
Opinião espontânea
Resposta da Vanzone
Hi Stuart, Thank you for the amazing review. This is the perfect customer journey that we want all our customers to have, our team works to replicate this for every customer, but we will especially thank john for the great work and professionalism. We are always pushing for a seamless process with accurate delivery dates, and we are overjoyed that this is what you experienced. Being recommended is always the ideal takeaway we want from our customers, and we are very thankful for you and your friend’s business and hope to create the same great service for anyone else you can inform about us.
Thank you again, from the team at Vanzone.
The most helpful company
The most helpful company, cannot recommend them enough, they were amazing, excellent price amazing customer service
Thank you so much
27 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hi Mark, Thank you for the perfect review. This could be framed and put on our wall as its everything that we aim to be. The team’s main goal is making the customer journey as easy as possible and that includes helping all customers in every aspect we can. Second to that ensuring a great price to our customers is key.
No ‘thank you’ so much for the review, as this feedback is imperative to us.
From the team at Vanzone.
Beware of buying from Vanzone
Vanzone director, Daniel Sumpter, has acknowledged that The Sale of Goods Act 1979 states he must sell goods that are as described, fit for purpose and of satisfactory quality. Nevertheless, early and subsequent requests for Vanzone to replace or refund the Citroen Relay van we purchased from them have been refused despite ongoing engine faults that render the van undriveable. Our business purchased this brand new Citroen Relay van from Vanzone 398 days ago and it has been unusable for 312 days of that time due to related engine faults that Citroen have been unable to repair.
The purchasing process with Vanzone was good - they were efficient at taking the money. Vanzone customer service have been relatively attentive but have limited power. On some occasions they liaised with Citroen on our behalf but in November 2023 when it was escalated to their director their involvement stopped. The director's stance is, "Your warranty still stands with Citroen the brand, therefore these issues will need to be rectified by the brand as we do not build the vehicles".
Citroen customer care have recommended a rejection of the vehicle and require Vanzone (as the retailer) to agree to this and to approach them for support. Vanzone have not done this and we can no longer obtain any replies despite our efforts to communicate with director Daniel Sumpter and Vanzone customer service team.
At the time of writing the faulty van that Vanzone sold to us has been unusable for 78% of its life since purchase and it is stranded outside a Citroen dealership. We find ourselves having to prepare litigation against Vanzone (Principality Motor Company LTD) to find a resolution and to obtain compensation. Make of that what you will.
8 de maio de 2024
Opinião espontânea
I would highly recommend Vanzone
I would highly recommend Vanzone. From the initial talk with Lloyd about purchasing a new van. Also the admin team kept me updated etc thanks to Christina, Emily & Marie. All very professional and quick to reply to any questions. Delivery driver kept me informed on his ETA and arrived in mint condition.5 Stars
25 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hi Mr Clifton, thank you so much for the perfect review. We adore when our staff do a great job and glad this was the case, we will be sure to commend Lloyd, Christina, Emily & Marie for their continuing great work. We are thrilled that you are happy with the service and hope to speak to you again and continue to save you money on future vehicles.
Thank you again, from the team at Vanzone.
Fantastic service from start to finish
Fantastic service from start to finish. Brilliant prices too. Would definitely use again
21 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hi Rob, thank you so much for the great review, we love to get feedback from our customers and having a brilliant service from start to finish is so great to hear. We aim to give the best customer service with even better prices. We are glad that you will be happy to use us again and can’t wait to speak to you again in the future.
Thank you again, from the team at Vanzone.
FD Joinery - VW caddy review
I purchased a vw caddy cargo they kept me in informed every month until it arrived. The van came in mint condition & the delivery driver was lovely can’t fault Vanzone they been amazing with me & what a great price for a high spec van. Thanks again for everything
1 de março de 2024
Opinião espontânea
Resposta da Vanzone
What a great review! We understand that some orders span over multiple months and customers appreciate the call to keep them fully informed of the progress, so we make this a priority within our customer service team. We are very happy that you ‘can’t fault Vanzone’ as making the customer journey as faultless as possible is our number 1 aim. Our number 2 is getting our customer the best possible price and so thank you for the praise on that too.
Thank you again for your time and business, we here at Vanzone can’t wait for the next time we can provide you with another great vehicle.
This was the first time using Vanzone…
This was the first time using Vanzone to purchase a Van. From start to finish the process was very easy. The staff were able to assist very competently with any queries we had. Would thoroughly recommend Vanzone.
2 de abril de 2024
Opinião espontânea
Resposta da Vanzone
Hi Ken, thank you so much for the amazing review, we have been established in the van trade for over 7 years, so we love to see new customers find our business and are able to discover the service we are aiming to perfect. Your customer journey is key to us and happy to see that you have dealt with our expert staff who aim to keep the journey as smooth as possible. We adore the fact that you would recommend us, and the team really appreciates the positive light the review shines on them.
Thank you so much, from the team at Vanzone.
The vehicle
The vehicle, Citroen Dispatch, was the best price I could find. Also the vehicle was ply lined at no extra cost. Delivery was on time time. Very happy with the service.
26 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
Hi Peter, thank you for writing this review, as a small team we can provide our customers with the best price possible, as we understand that the price of everything is on the rise so try to keep our prices as low as they can go. Glad you could get your ply at no extra cost; we always love to provide any extra value for our customer. We are overjoyed that you are happy with the service and hope to speak to you again and continue to save you money on future vehicles.
Thank you again, from the team at Vanzone.
Purchased a VW Transporter in March
Purchased a VW Transporter in March, front start to finish they kept in contact with updates. The vehicle was delivered on time. We would highly recommend this company.
4 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hi Chris, thank you for a great review, we are very happy to see you enjoyed your experience with Vanzone, our customer service team really do pride themselves on keeping all our customer updated on the progress of their vehicle. We really do appreciate that you would ‘highly recommend’ Vanzone as this is the highest form of gratification we can receive. We hope that we will speak to you soon and look forward to providing the same great service.
Thank you again, from the team at Vanzone.
Mistake after mistake.
Delivery date on my van was double what they quoted me, they hide behind its only a approx time when quoted but none refundable 1k deposit.
Final invoice to pay 1k more than invoice sent, to cap it all off log book registered to wrong address. Never again
13 de abril de 2024
Opinião espontânea
Top quality service.
Top quality service.
Kept me informed at all times .
Car arrived on time .
Definitely recommend.
Huw jones
27 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hello Huw, thank you so much for the outstanding review, we put our customers journey first here at Vanzone and love to hear that you experienced this at its finest, we have recently started in car sales via Car-go and very happy that this side of the business could provide you the same level of service we supply to our Vanzone customers. To be recommended by a customer is the most we can ever ask from you and we cant wait for the next time you need either a car or a van to offer the same great deal and service you have had with us.
Thank you so much again, from the team at Vanzone
Great van at a great price…
Although I was initially apprehensive when I ordered my vehicle and had to wait a year for the van to arrive… I was kept fully up to speed and I am delighted with the new van. It is exactly as I ordered with no hiccups. The process was seamless… even the delivery driver was friendly and helpful.
1 de março de 2024
Opinião espontânea
Resposta da Vanzone
Hello Liz, thank you so much for a fantastic review, we understand as an online business people can be apprehensive but reviews like this really do help people see that even online businesses can still provide an outstanding customer experience just like their physical counterpart. We are so thankful for your business and can wait for the next time you buy with us.
Thank you so much again, from the team at Vanzone
Excellent service from initial enquiry…
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very helpful, the admin team did what they said they would and the delivery driver was lovely. What else could you ask for! Will definitely use Vanzone again. Many thanks.
27 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
We definitely couldn’t ask for anything else after this outstanding review. With us being a family run business hearing your customer journey was so terrific, from sales to admin, is the highest form of gratification. We will be sure to share this with the team and let them know to carry on the great work. Can’t wait to hear from you again.
Thank you so much for the review, from the team at Vanzone
Great company to deal with
Great company to deal with, no problems whatsoever, very professional.
22 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
Hi David, thank you so much for the excellent review, we adore hearing feedback from all our customers but especially when it’s so fantastic. We love to make the customer journey as problem free as possible and glad this was your experience with us. Hopefully you’ll keep us in mind for another seamless purchase again in the future.
Thank you again, from the team at Vanzone.
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