I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Ver mais
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Totally amazing start to finish! Communication was on point throughout the whole process. Would definitely use again!
A empresa respondeu
Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Ver mais
A empresa respondeu
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Ver mais
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Informações sobre a empresa
- Concessionário Ford
- também em
- Concessionário auto
- Concessionário Citroën
- Concessionário Fiat
- Concessionário Isuzu
- Fabricante de carros
Escrito pela empresa
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Informações de contacto
37-39 Holton Road, CF63 4HB, Barry, Reino Unido
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4,7
Excelente
216 opiniões
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Several Vans ordered - Very Happy
We have ordered several vans from Vanzone over many years, and most part have been easy transactions. Some have been a little longer to do but through no fault of their own. Would and will definitely continue to use Vanzone in the future.
22 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
Hello Kelly, we are so happy to see you have enjoyed multiple customer experiences with us and keep coming back. Sometimes hiccups do occur, but we try our best to keep all parties informed and work through them as efficiently as possible. We can’t ask for any more of a compliment from a customer to know they ‘’will continue to use Vanzone in the future ‘’.
Thank you again for your continued trust in us, from the team at Vanzone.
100% recommend, very professional and helpful
Just sorted my second van through these guys, always very professional and helpful. Plenty of follow up phone calls and prompt to chase anything and relay important information. Special thanks to Naz for making the process smooth and for being a genuinely nice chap! Highly recommend.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
Hi Ben, what a great review, thank you so much for highlighting your experience at Vanzone. Honestly couldn’t have written a better review ourselves, these are all the key elements that we value as important in our business. Naz very much appreciates the shout out, and he always makes sure he keeps gives an excellent service to our customers.
Can’t wait to hear from you again, thank you so much for the review, from the team at Vanzone.
Maybrook Fleetcare
A Great customer experience.
As a new business we had to ensure our van supplier Communicated throughout the process and delivered the required (Not White) specification.
MFC are now about to take our third batch of vans delivered on time.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Vanzone
Hello Mark, thank you for the wonderful review, communication with our customers is key to us and will always put YOU at the front of our customer journey. This is the foundation to a great customer relationship that we hope to grow simultaneously with yourself.
Speak to you again soon, from the team at Vanzone.
Resposta da Vanzone
Hi Paul, thank you for the great review, the service we provide here at Vanzone is paramount to us. We are delighted to know that this was something that you were able to experience with us and will be sure to let everyone in the team know.
Thank you again, from the team at Vanzone.
Ordered 2 pick ups
Ordered 2 pick ups, paid deposits, was informed that the 2 pick up had my name on them and that I could hand my old pickup back to the leasing company, this was going too same me money.
Returned my old lease pick up at a cost to me, them was informed they cannot deliver the 2 orders I made, leaving me out of pocket and no vehicle. Asked for a transcript of the telephone conversation where they informed me to return my current leased vehicle. But never got transcript, just got excuses everytime I phoned.
16 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
Hi Stuart, thank you for your feedback on your experience with us, I would firstly like to apologise for the complications with your order, we had every intention of fulfilling this order and providing you with the pick-ups but due to us being let down by the brand we could not. As a broker we can get prices that will beat a lot of local dealers but sadly, in rare cases, we are let down by those brands/suppliers. We had tried to locate the same/similar vehicles from our range of connections but due to the price and specification of the pickup it was impossible. Our only option to proceed was to return your deposit, no questions asked, as the order could not be complete. We know as excuses go, the brand letting us down is a simple one, but this deal had fallen through for many businesses across the UK.
We completely understand your frustration and this not the customer experience we want anyone to have with us. This feedback has been noted and will proceed with caution when dealing with the brand in the future.
Please accept our sincerest apologies for your experience and we hope to possibly prove ourselves to you in the future.
Truly brilliant service
I would like to say a big thank you to you all my vehicle was delayed but each month I reseaved a phone call about the delay. The vehicle was delivered in December by a lovely gentleman the van was very clean with fuel in,
I'm super pleased with the van it's a pleasure to drive. What a lovely touch from VW with the cleaning products I would highly recommend this company if your looking for commercial vehicle.
29 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
Hello Adrian, thank you so much for your understanding on the delay, we aim to be 100% transparent with our customers and do like to keep everyone as informed as possible. We are overjoyed that you like your brand-new van and that we were able to provide such a positive customer experience. Please think of us again if you are in the market for another vehicle.
Thank you again, from the team at Vanzone.
Great to deal with did exactly what the…
Great to deal with did exactly what the promised Excellent
14 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
Thank you so much for the excellent review, Karen, we always aim for the highest standard for our customer journey and glad we could meet that for yourself, hopefully this great experience will mean we will be able to help you again in the future.
Thank you again, from the team at Vanzone.
What do i say............but.....thank…
What do i say............but.....thank you for the excellent service that you provide. Everything from start to finish has been hazzle free, Also the delivery driver was pleasant and the handover was easy, In less than 10 months now on my second van from Vanzone.
19 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
What do we say Gwenda, but to thank you for your custom. We are thrilled you have come back to us at Vanzone for another new van and we look forward to being able to serve you again.
Thank you again for your review and please let us know if we can assist with anything else.
Vanzone
Would recommend
Customer service from vanzone was great, although our vehicle was delayed by no fault of their own, they allowed us to cancel and receive a partial refund. Would use them again when my next vehicle is due for renewal..
18 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
Hi Craig,
Thank you so much for your review. Sadly sometimes delays do happen and we try to keep all parties informed and updated.
If you do need a van in the future please don't hesitate to give us a call!
Many thanks again for your review from the team at Vanzone.
Simon Williams in sales was brilliant…
Simon Williams in sales was brilliant from the off. He listened to our requirements and directed us to the right van for us. Yes -we had to wait for delivery but it was no different to what our local dealer was offering and Vanzone were far more friendly and offered a more cost effective price.
We were kept updated with delivery and van is just what wanted and the delivery driver great too. We will be back!!!
10 de janeiro de 2024
Opinião espontânea
Resposta da Vanzone
Hey Ali, we are over the moon we were able to assist you in your new van purchase and we have passed the message on to Simon.
Our team love to see 5 star reviews and we look forward to assisting you the next time you need a new van.
From Simon and the rest of the team at Vanzone, thank you
Vanzone
I've had 3 vans off of Vanzone now…
I've had 3 vans off of Vanzone now since 2020, they are extremely well priced and really try to get you the best deal they can. I've seen other reviews complaining about lead times, I have to say that some times this is inevitable and entirely out of their control. They always keep you updated with the most up to date information they have. I will keep going back to Vanzone
29 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Thank you so much for your 5 star review Dan, it means a great deal to us at Vanzone and we are so pleased you have kept coming back to us and we look forward to your custom again in the near future.
Thank you again,
Vanzone
Very straight forward company to…
Very straight forward company to purchase a new van from . Good price, very helpful employees from start ti finish. Van was delivered by a employee who could only be described as a true gentleman. When arrived the van only had 69 miles on the clock and was as described as brand new. Would not hesitate to purchase another vehicle in the future from this company and would ,most definitely recommend them.
13 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Stanley,
Thank you for taking the time to leave us a 5-star review.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
All the team at Vanzone
Great Customer Service
Not pushy, very prompt in responding, matched my requirements, no hassle. Good customer service, checked everything was going smoothly at all stages
22 de setembro de 2023
Opinião espontânea
Resposta da Vanzone
Afternoon Robert, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
I'm very satisfied with Vanzone
I'm very satisfied with Vanzone. I dealt with Chris and Emily, they were very professional and I felt heard. The van was delivered exactly when they said. The drive who delivered my van was Rhys, he was such a gentlemen. Thank very much. Ilir/Leo
6 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Leo, Thank you for taking the time to leave us a 5-star review. I will endeavour to pass your kind words back to our team, especially Chris and Emily.
We really appreciate your business and we hope to deal with you again in the future.
Kind Regards,
All the team at Vanzone
MISLEADING
BE CAREFUL !!!!
Was told van was in stock. They took deposit and now told van s are not kept in stock they are just a broker . They take £1000 deposit then make you wait months for the van or cancel which you lose £1000 deposit in doing so. We are still waiting for the van ordered mid August . Very misleading. Unless Vanzone do anything to change my opinion then I would certainly NOT recommend doing business with them
I will keep updating as we progress.
10 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Hi Sam, thanks for the review and we appreciate all feedback.
Although we disagree with the review completely.
The vehicle arrived 10 days late and appreciate this was not ideal however this delay was no fault of Vanzone’s and it was a delay with the Manufacturer and was out of our control.
The deposit was refunded in full and our team done everything they could to try and get this date moved forward.
Apologies this delivery and experience didn’t meet your expectations.
From the team at Vanzone.
Chris at Van zone has been amazing
Chris at Van zone has been amazing. Professional, knowledgeable and polite.
9 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Morning Mike, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with. I will pass on your kind comments to Chris.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
Excellent service from start to…
Excellent service from start to finish,done everything they said they would and everything on time.
21 de setembro de 2023
Opinião espontânea
Resposta da Vanzone
Thanks you for your kind words we really appreciate your feedback.
Team Vanzone
Professional & efficiency
Really professional staff
Very happy how everything was organised.
3 de outubro de 2023
Opinião espontânea
Resposta da Vanzone
Morning Carlos, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
Had a great experience with van zone…
Had a great experience with van zone from moment I ordered my van they was constantly in touch with updates and I had my van exactly the date they said
Would definitely recommend 👍👍
25 de setembro de 2023
Opinião espontânea
Resposta da Vanzone
Morning Paul, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
Excellent service from start to finish
Excellent service from start to finish. Cannot fault the service at all.
11 de setembro de 2023
Opinião espontânea
Resposta da Vanzone
Morning Rob, Thank you for your kind words and for leaving us a 5-star review. We appreciate you sharing your experience with us.
We are glad we were able to provide and deliver a service you were happy with.
We hope to deal with you again in the future.
Many thanks ,
All the team at Vanzone
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