I am a regular loyal customer who buys monthly! They have the best customer service ever, quality ejuice base and amazing flavors. You can't go wrong here do NOT trust just anyone with your bases peop... Ver mais
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Leia as opiniões dos outros
ordered a item on 24 september, next day delivery, i am still waiting, cant track the parcel even though the company are telling me i can, i have phoned twice, leaving yet another message today, live... Ver mais
A empresa respondeu
Ordered vape juice March 20, 2024. USPS tracking has it stuck somewhere since March 29, 2024. It’s now April 14 (25 days since ordering). Vapor Vapes has responded to my emails but said they will no... Ver mais
A empresa respondeu
From start to finish, these guys are amazing! They were quick to respond to my questions, and got my perfect juice to me in a different state in less than a week. I had shied away from online vape sto... Ver mais
2,9
Aceitável
30 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional seller
I ordered a vape kit for a friend's birthday quite late on a Sunday evening. On Monday afternoon I received a phonecall from the guy who was so apologetic that he didn't have the model I ordered in stock. She was going to the wholesalers in person to find the correct items. Because of this my delivery would be delayed. Everything turns up correctly by Wednesday. Sometimes things happen that are out of our control. I feel his response was professional and his communication was great.
13 de fevereiro de 2023
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Thank you so much for your kind words and for sharing your positive experience! We're glad to hear that, despite the slight delay, everything turned out just right for your order. Sometimes unexpected things happen, but we're always committed to providing the best possible service and communication.
We appreciate your understanding and support, and we look forward to serving you again in the future!
Used these quite a few times now and…
Used these quite a few times now and will continue to come back. Ordered late on yesterday, my vape’s were delivered this morning. Excellent company, excellent products and excellent prices. Thank you so much
7 de fevereiro de 2023
Opinião espontânea
Resposta da Vapor Vapes
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re happy with our products, prices, and quick delivery. It’s always a pleasure to serve you, and we’re grateful for your loyalty.
Looking forward to serving you again soon!
This is one of the best companies ever
This is one of the best companies ever. I’ve ordered off others and nothing compares to their service. Never really had an issue and if I did it was resolved the same day. Honestly if you want proper service and quality this is the company you go for I’ve never ordered of any one since and I’ve passed them round the work place.
31 de janeiro de 2023
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Wow, thank you so much for such an amazing review! We’re thrilled to hear that you’ve had such a positive experience with us and that our service and quality have met your expectations. It’s wonderful to know that you’ve been sharing your experience with others—we truly appreciate your support!
We’re always here if you need anything, and we look forward to serving you again soon!
Great company
Excellent options available to choose. Fast delivery with DPD meaning I could track when the delivery would take place. Overall super happy with this order
2 de novembro de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Thank you for your kind words! We’re so glad to hear that you enjoyed our selection of products and had a smooth experience with the DPD delivery tracking. Your satisfaction is our priority, and we’re happy that you’re super pleased with your order.
We look forward to serving you again soon!
Gave me a 600 puff vape for free and a discount code
I had ordered two vapes off the company and through the fault of the delivery company one never arrived. The one that did was brilliant, had a great flavour and lasted me a week and I'm a heavy smoker. Even though I waited two months to complain that my second never arrived ( I had forgotten and was about to order another) he shipped out the one I never got with my order along with a 600 puff freebie. He answered my messages instantly and was very helpful. I would highly recommend this company and will be using again
16 de setembro de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Thank you so much for your wonderful review! We’re glad we could resolve the delivery issue and that you enjoyed your vape. It’s great to hear the extra 600 puff vape and discount code were appreciated as well! Your satisfaction is important to us, and we’re happy that our quick response and support made a difference.
We look forward to serving you again soon and truly appreciate your recommendation!
I have been getting my vapes from…
I have been getting my vapes from vapour vape for a long time now,absolutely amazing very friendly guys,I wouldn’t go any where els to get my vapes,brill prices,and has never let me down,always there to help with any thing,brilliant thanks guys,love deb xx
18 de agosto de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Thank you so much for your lovely review! We're thrilled to hear that you've been such a loyal customer and that you've always had a great experience with us. It’s wonderful to know that our team has been helpful and that you're happy with our prices and service.
We truly appreciate your support and look forward to serving you for many more years to come. Thanks again, Deb!
I am the owner of Vapourvape.co.uk and…
I am the owner of Vapourvape.co.uk and this website ‘Vapor Vapes’ is in no way affiliated with us.
11 de julho de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
Thank you for your message. We’d like to clarify that Vapor Vapes is not affiliated with Vapourvape.co.uk in any way. We are separate companies, and any confusion between the two is purely coincidental.
We appreciate you bringing this to our attention and wish you the best with your business.
Worst customer service I've dealt with…
Worst customer service I've dealt with (if you can call it that) in years. Try to pose an issue and ask a question, get a poorly written, snarky, one line response that amounts to "your fault lol".
This isn't Reddit, it's your customer contact form. What a joke.
20 de maio de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
We’re sorry to hear about your experience and sincerely apologize if our response came across as unprofessional or dismissive. This is certainly not the level of service we aim to provide, and we take your feedback seriously.
We’d like to make things right and properly address your issue. Please feel free to reach out again, and we’ll ensure that your concerns are handled with the attention and care they deserve.
Thank you for bringing this to our attention, and we hope to improve your experience with us moving forward.
Very disappointed, no contact from the seller
I ordered a triple flavor death by chocolate and my wife ordered a triple flavored menthol. We received them and they both had almost no flavor. Why did I pay for triple flavor?!?
It was a complete waste of money.
I emailed them immediately and it has now been nine days since I sent that email. I can see on their website that the email has not even been opened, yet. (You really shouldn't let us see that if you're going to ghost the customer)
Sure, it got to us fast and the shipping was affordable. But, the product was not what I ordered. Frankly, it was garbage. And I've had no contact back from the company.
Some other reviews for the same product said that it was so strong that they had to cut it with another e-juice. I've had the exact opposite experience. If I don't cut it with something that has actual flavor then I barely get a taste of cocoa.
Is there something else in there killing me besides chocolate? What did I pay for?
27 de abril de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
We sincerely apologize for the issues you’ve encountered with your recent order and for the delay in our response. This is certainly not the experience we want our customers to have, and we appreciate your patience while we look into this.
Regarding the triple-flavored e-juices you ordered, it sounds like there may have been a mix-up in the flavor concentration. We take flavor quality seriously, and we’re disappointed that the product did not meet your expectations. We’ll make sure to investigate this issue and get it sorted out for you as soon as possible.
Please reach out to us directly again at [Customer Support Email], and we’ll work on resolving this promptly by either sending a replacement or offering a suitable solution. Your satisfaction is important to us, and we’re here to help.
Thank you for your feedback, and we hope to make this right.
This is the worst company I have ever…
This is the worst company I have ever done business with. Insane customer service. They sent me PG juice labeled VG, then when I contacted customer service to see if they could fix the situation, they closed my account and banned me... It was truly unbelievable. So beware, they are truly truly awful
21 de abril de 2022
Opinião espontânea
Resposta da Vapor Vapes
Hi,
We take all customer concerns seriously, but we also want to clarify that we would never ban or block a customer who needs help. Our goal is always to assist in resolving any issues with your order, and we’re disappointed to hear that you feel otherwise.
If there was an issue with the labeling of your product, we encourage you to reach out to us again directly at https://help.vaporvapes.com/. We’re here to help, and we’d be happy to investigate the situation further to make sure everything is made right.
Thank you for your feedback, and we remain committed to ensuring a positive experience for all of our customers.
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