varlascooter.com Opiniões 142

The brakes are awful broke the first day

Thanks for your customer service and technical support to fix my issue. Greatly appreciated!

Great Customer Service!

customer service is great

Great customer support

Great Scooter and fast shipping. Wonderful customer service, which is a big deal. Thanks, Varla!

I bought this scooter early August 2024, I still have not been able to use it. The company needs quality control guidelines in place that work. Tire that doesn’t hold air, new tire/wheel/motor assembly that vibrates, now I am waiting on another new wheel assembly. All this warranty work requires labor, that I have to do, what sense does that make? And I have yet to receive a single torque specification on any not and bolt. Just a bunch of silent videos that are terribly filmed

my first scooter on day stop working the next varla pro was great fun but one day i have a flat tires so replacing the tires was really hard anding i have to pay a lot money to fix the back tires now varla is sitting at home

No local shop that do warrent work

i email and i call support it takes them days to get back to me with soultions

try to pay with points no one can help me with

someone sent me a discount code that didnt work they said pay full price and they will credit me the next time that not how a discount code works

wating for my 95.00 $ refund / deposit for the battery i sent in

Customer service in understanding what I needed to fix my situation.

helpful and very understanding

Brand new brake rotor came in, was alrrady bent straight out of box. I had to repair it myself instead

I had placed a order for the wrong tire and the support team responded pretty fast and helped me order the correct one and even gave a discount to me then when the tire finally came I didn’t really know how to replace it so they responded pretty quick again and sent a video helping me understand what to do. Overall 10/10 customer service and very helpful the scooter is also very nice you can go fast while it still being steady. Varla does great business

The scooter came on excellent condition. Also performs well. Everything is good. Over all a great purchase.

I liked the fact that I was able to get parts and repair the scooter back to functionality but I was pretty unhappy about the fact that I had to diagnose it myself and go back and forth. I believe the whole process from diagnostic to actual fix was almost 3 weeks which is a VERY long time. There needs to be an option to have a repair shop look at it, a professional, diagnose it and varla send a part rather than someone who might not have the tools.

Sylvia has gone above and beyond to help me on multiple occasions. Scooters, just like cars, are subject to maintenance and repairs. It’s refreshing to receive such great customer service.

I ordered a motor with a tire. You sent me a tire only and charged me $150. I’ll be calling customer service. And if that doesn’t work i will dispute it with my bank because it was the wrong item and not as listed

I purchased a Varla Commuter series and after the first few weeks started experiencing a throttle that sticks. I reached out to their support email and they did not respond.

Build quality