Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
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The planning service
We used the planning service. The knowledgeable and helpful staff really helped us think through our project which was replacing an old polycarbonate roof with a traditional roof with roof lights. The mock ups were an added bonus. The fact that the service is free is unbelievable.
26 de fevereiro de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for your lovely feedback. We’re glad the planning service and mock‑ups helped you work through your project, and it’s great to hear you found the support valuable — especially from a free service. If you need anything else as your project moves forward, we’re here to help.
Ventilation handle on my Velux window…
Ventilation handle on my Velux window broke this morning. Scanned the QR code on the window, logged a ticket.
Had a phone call from Velux by lunchtime, confirming that the 8 year old window was still under warranty and they would send out the replacement part for free asap.
Very happy with their service.
9 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for the lovely review. I’m glad to hear the team were able to assist so quickly and that a replacement part is already on its way. It’s great to know you had such a positive experience with their service.
flawless customer service
I have used and installed Velux product for many years, but recently I had the need to order some spare parts and contact the customer service team, i made some errors in my order and i have to say the team were top class, an efficient, helpful, friendly service, and they got me out of trouble and they went above and beyond, when they didn't have to, a customer service as good as their product, a very rare thing nowadays.
seriously impressed !
8 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your wonderful feedback and for your continued loyalty to VELUX over the years.
We’re delighted to hear that our team was able to support you with your spare parts order and turn things around quickly, especially after the initial hiccup. Providing helpful, friendly, and efficient service is something we take great pride in, so it’s fantastic to know this came through in your experience.
Your kind words about the team going above and beyond really mean a lot and will be shared with everyone involved.
Thanks again for taking the time to leave such a positive review—it’s genuinely appreciated!
Delivery failed due to address error
Delivery failed due to address error
20 min waiting to report that deliver note, tracking system and invoice all contained different address variations NONE of which were correct.
Telephone agents system showed correct address
Appalling customer service.
8 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
We’re very sorry to hear about your experience and the issues encountered with your delivery.
This is clearly not the standard of service we aim to provide. We understand how frustrating it must have been to see conflicting address information across the delivery note, tracking system, and invoice, especially after taking the time to report it.
We would really like to investigate this further and get a clear understanding of what went wrong.
If you’re happy to do so, please send an email to customer.support@velux.co.uk, please include "Ticket 16333754" in the subject line of the email, with further details e.g Order number, and we’ll ensure this is looked into.
Other companies need to get on board…
Other companies need to get on board with using video links to detail an issue. Significantly better experience and exactly what should be in place across the board. Kudos Velux …
5 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you very much for your fantastic feedback, Craig.
We’re delighted to hear that you found the video link approach so helpful—it’s something we’ve introduced to make it easier for customers to show and explain issues clearly, so it’s great to know it’s making a positive difference to your experience.
Your comment about this becoming standard practice across the industry really means a lot to us. We’re always looking for ways to improve, and feedback like yours helps reinforce that we’re on the right track.
Thanks again for taking the time to share your experience and for your kind words.
Superb customer service
We are so pleased to have a very competent professional to guide us through replacement of our products , the team member has been very helpful and informative he should be a valued team member.5*
4 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for taking the time to share your experience. We’re so pleased our colleague was able to assist you with professionalism and clarity. Your positive feedback is truly appreciated.
Excellent customer service department
I have been trying to replace a broken part of my Velux blind, and the service I received has been outstanding. Very helpful, polite and knowledgeable. The parts have a 2 year warranty and they sent the parts I required swiftly and at no charge.
If only all customer service departments were like Velux.
4 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
We really appreciate your review. It’s great to hear you received prompt, knowledgeable support. Thank you for sharing your experience.
motor issue
Hi We are an electrical company
we had an issue with a motor Ian from Velux
helped me out and is sending a replacement
many thanks
4 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for your feedback. We’re pleased to hear that Ian was able to support you with the motor issue and arrange a replacement. We appreciate you taking the time to share your experience.
Great customer service
Great customer service, knowledgable and friendly! Gillian provided outstanding service and guidance with my enquiry, providing a solution that works perfectly - Thank you.
3 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for the great review. We're thrilled that Gillian delivered outstanding, friendly service and helped you find the perfect solution. Your feedback means a lot to us.
Excellent customer service from Velux and local installer
Excellent customer service from Velux. Also local installer was on time, friendly, did excellent work and left the room very clean after completion.
28 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your wonderful review, Gordon.
We’re delighted to hear that you had such a positive experience with both VELUX and your local installer. It’s great to know the installation went smoothly and that the service was punctual, friendly, and left everything clean and tidy — exactly the standards we aim for.
Thanks again for taking the time to leave your feedback.
A first rate experience
A first rate experience. Logan J was patient, helpful and informative. He could not have resolved our issue with greater politeness, curtesy and understanding. Logan J is a great credit to Velux.
2 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a first-rate experience and that Logan provided such patient, helpful, and informative support.
We have share your kind words with Logan and the wider team—it will mean a great deal to them.
Thank you again for your recommendation and for choosing VELUX.
Great customer support and service
I had a small issue with a with a new window blind that started to get stuck after a few month installation. I contacted customer support and after a very detail conversation and video link, a new blind was ordered and was due to arrive when I was back home from a holiday. The delivery firm DX decided they where going to deliver it sooner which normally would not have been a issue. I contacted customer support and they sorted this out and the delivery was made on the agreed day. I have now fitted the new blind and the issue has been solved. This was excellent customer service from Velux. I would most certainly recommend Velux not only for their products but also their installation teams.
27 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you very much for your fantastic 5‑star review, David.
We’re delighted to hear that our team was able to support you from the initial issue through to arranging and delivering your replacement blind. It’s great to know that everything was resolved smoothly and that you’re now enjoying your product without any further problems.
We also appreciate your understanding around the delivery timing and are pleased the team could step in and ensure it was completed on the agreed day.
I’ll be sure to share your kind feedback with our customer support and after sales teams—they will be thrilled to hear your comments.
Thank you again for taking the time to share your experience and for recommending VELUX.
Spoke to Ian from the technical support…
Spoke to Ian from the technical support team discussed an issue regarding my VELUX. Identified problem which requires a technician visit to resolve.
Thank you Ian for guidance and arrangement of support to be provided.
Much appreciated
Andy Skinner
2 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your fantastic 5‑star review, Andy.
We’re really pleased to hear that Ian was able to support you effectively and clearly identify the issue with your VELUX window. It’s great to know the guidance provided and the arrangement for a technician visit met your expectations.
I’ll be sure to pass on your kind feedback to Ian and the wider team—they’ll really appreciate your comments.
Thanks again for taking the time to share your experience.
Good service from start to finish
Good service from start to finish. The fitters arrived on time, worked quickly and cleaned up at the end of the job.
28 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for your fantastic feedback.
We’re delighted to hear that you were happy with the service from start to finish. It’s great to know our fitters arrived on time, worked efficiently, and left everything clean and tidy.
Outstanding Customer Service from Mikey
I recently contacted Velux Customer Service and had the pleasure of speaking with Mikey. He was exceptionally helpful, knowledgeable, and professional throughout the conversation.
Mikey took the time to listen to my concerns, clearly explained my options, and provided practical advice on the best way forward. He also supplied contact details for Velux-approved installers, which was extremely useful and helped me move towards resolving my issue.
I came away from the call with a clear understanding of my next steps and much more confidence about how to proceed. Excellent customer service, great product knowledge, and a genuine willingness to help.
14 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that Mikey was able to assist you effectively and provide the guidance you needed. Your kind words about his professionalism, product knowledge, and willingness to help are greatly appreciated.
At VELUX, we are committed to ensuring that every customer feels supported and confident in their decisions, and it’s wonderful to know that Mikey’s efforts made a difference for you. We will make sure to pass along your feedback to him—it will surely brighten his day!
If there’s anything else we can assist you with as you move forward, please don’t hesitate to reach out. We’re here to help.
We wanted sun tunnels fitted to light…
We wanted sun tunnels fitted to light up a dark corridor in our house. Velux were very helpful and provided links to local fitters.
All went well and very pleased with the result.
5 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for sharing your feedback with us! We’re thrilled to hear that you’re pleased with the sun tunnels and that they’ve brought more light into your dark corridor. It’s wonderful to know that the process went smoothly and that our support in connecting you with local fitters was helpful.
Your satisfaction is our priority, and it’s always rewarding to hear when our solutions make a positive difference in our customers’ homes. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Putting the Customer First
No organisation or their products are 100% perfect. What distinguishes the excellent from the ‘just satisfactory’ is how they solve customer’s problems. VELUX are one of those excellent organisations, having solved my guarantee problem without any hesitation. I shall continue to use their products and recommend them as I have done for the past 24 years.
28 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for your kind words and for sharing your experience with us. We truly appreciate your loyalty over the past 24 years and are delighted to hear that you’ve been recommending our products.
Your feedback about how we handled your guarantee case means a lot to us. It’s our priority to ensure that every customer feels supported and valued, and we’re glad we could provide a solution that met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Excellent customer service
I spoke to Grant, on 2 occasions.
He was incredibly helpful & knowledgeable.
Also, extremely patient, helping me choose & going through the process of ordering the product.
It is so refreshing to be able to talk to an actual person, rather than an automated service.
Velux, please do not change your customer service or replace by AI!
28 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your wonderful review. We’re delighted to hear that Grant was able to support you so well on both occasions. We’ll be sure to pass on your kind words to him. We’re committed to providing real, personal service, and it’s great to know it made such a difference to your experience.
Great service from Mikey at Velux…
Great service from Mikey at Velux technical today. We fixed our Velux (which would not open) over the phone in just 5 minutes. Easy once you know how!
27 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your lovely review. We’re delighted to hear Mikey was able to get your Velux opening again so quickly. We’ll be sure to pass your feedback on to him. If you ever need anything else, we’re here to help.
Absolutely outstanding incredible after…
Absolutely outstanding incredible after sales service .....20 years after installation.
A beautiful gentleman with huge patience and impeccable instructions
Followed up by email instructions
Unreal Customer Service
Thanks a million
27 de maio de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
We really appreciate your wonderful review. Delighted to hear our after‑sales service and follow‑up made a difference.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
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