Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Brilliant support
Brilliant service! Contacted support twice in the past few weeks. In both cases received call back within a few hours of submitting the form. The first call was about installing an awning blind (to a 20+ year old Velux). The advisor switched to video call and talked me through the installation. Patient, knowledgeable and clear. Ditto the second query. Excellent product and brilliant support.
24 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear JK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you received prompt support and that our team was able to guide you clearly on both occasions with the same level of care, patience, and expertise.
Your comments about our advisors truly mean a lot, and we’ll be sure to share your feedback with the team. We’re also pleased that you’re enjoying the quality of your VELUX product.
Thanks again for taking the time to share your experience—it’s very much appreciated.
Best regards
VELUX GBI Customer Service Team
Great customer service
Great customer service. Friendly, very knowledgeable and professional
24 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Simon,
Thank you for your kind words and positive feedback! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you found our customer service team to be friendly, knowledgeable, and professional.
Best regards
VELUX GBI Customer Service Team
Kirsten and the team were amazing!
Kirsten and the team bent over backwards to help us get a replacement Velux window and an anti-heat shutter installed before we left the country.
Not only were they able to organize getting the products themselves ordered ASAP, they contacted the local installation contractor (Green Hill Roofing in Leeds, who were brilliant) to get us a quick turnaround date for the installation itself.
Beginning to end, they couldn’t have been more helpful.
We’ll definitely be using them again.
22 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for taking the time to share your experience with us.
We’re delighted to hear that our team was able to assist you in getting your replacement VELUX window and anti-heat shutter installed efficiently before your travels. It’s also wonderful to know that the collaboration with Green Hill Roofing in Leeds contributed to a smooth and timely installation process.
Your kind words mean a lot to us, and we’re thrilled that we could make the process seamless for you. We look forward to assisting you again in the future and continuing to provide the same level of service you’ve come to expect from us.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Safety doesn't seem to be a factor in the design
Nice to have RC rooflight- but when I constantly have a message on the remote that the window cannot be opened because it is "limited by unknown device" - I start wondering how the hell anyone could get out in an emergency and how Velux is allowed to sell a window that locks itself and cannot be overridden?
22 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
I'm sorry to hear about the issue with your window.
Of course we would like to help you with this issue. Please contact our Aftersales Team either by calling 01592 778225 or send us an email to technical@velux.co.uk, quoting Ticket reference 16466792 Please provide the code of the window as this helps to determine the age of the window, as well as assisting us in troubleshooting the issue and guiding you on the best next steps Thank you!
I bought a replacement blind but…
I bought a replacement blind but ordered the wrong product. So contacted VELUX to send it back for a refund and 2 weeks later I am still waiting for a courier to let me know when the collection or drop off will be. I have called Velux customer services 3 times and the last time was told I would be contacted today Monday 22nd June. Still nothing. If you email they take at least 2/3 days to respond. Come on Velux! You’re letting your customers down when it comes to returns and refunds. I won’t be ordering from you again. UPDATE - on the back of my review my return has been successfully resolved and a refund issued.
9 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
We’re very sorry to read about your experience, and we completely understand your frustration.
Ordering the wrong product can happen, and we aim to make the return process as straightforward as possible — so it’s disappointing to hear that you’ve had to chase us for updates and are still waiting to hear about your collection. This is not the level of service we expect to deliver.
I have now looked into your case and will be in contact with you shortly to provide an update.
Thank you for bringing this to our attention, and we’re sorry we’ve let you down on this occasion. We hope to put things right for you as quickly as possible.
I had some unforeseen problems arising…
I had some unforeseen problems arising from my Velux installation, so I contacted Velux and spoke to Jason who was very professional in his approach ~he put me on the right track ~ brilliant service!
22 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Philip, thank you so much for your wonderful review.
We’re really pleased to hear that Jason was able to support you and help get everything back on track. We understand how frustrating unforeseen issues can be, so it’s great to know his professionalism made a positive difference to your experience.
We’ll be sure to pass your kind comments on to him – I’m sure he’ll really appreciate it.
If there’s ever anything further we can help with, please don’t hesitate to get in touch.
Installation is very easy
It exceeded my expectations how easy it was to install the blind by myself within 10-15 min incl watching an educational video on Youtube. Some of the Velux engineers really tried their best to make it as easy as possible. Thank you.
19 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your fantastic feedback!
We’re delighted to hear that you found the installation so quick and straightforward, and that our guidance helped make the process even easier. Our teams work hard to design products that are simple to install while still delivering great results, so it’s wonderful to know this came through in your experience.
We really appreciate you taking the time to share your thoughts—thank you again for choosing VELUX!
People You Can Depend Upon
Velux make great products, no question about it. But they also back this up with no-nonsense, practical customer service. I made a mistake in ordering the wrong product. No problem, they walked me through what the correct blind I needed was and organised a refund on the initial order. They are just outstanding people to do business with.
17 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your fantastic review, Terence!
We’re delighted to hear that you had such a positive experience with both our products and our customer service. Mistakes can happen, so it’s great to know our team was able to support you quickly, guide you to the right solution, and arrange your refund smoothly.
Your kind words about our team really mean a lot, and we truly appreciate you taking the time to share your experience. We hope you enjoy your VELUX product, and we’re always here if you need anything in the future.
Wonderful from the srart
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time.
I replaced my old Velux windows with updated same style, the guy who came and fitted my windows was veru respectful of everything around, protected everything and cleaned up professionally afterwards.
The whole process was painless and very straight forward.
Thank you very much.
11 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know our team provided friendly and efficient support, and that everything was resolved right first time.
We’re especially pleased that your installation went smoothly and that our fitter showed such care and professionalism in your home. Your comments really mean a lot to us.
Thank you again for choosing VELUX – we truly appreciate your feedback, and we’re here if you ever need us in the future.
Good experience all round
Got good advice from staff at velux re which model I needed and they then organised fitters saving me a lot of hassle. The fitters arrived as scheduled and were courteous and efficient. I'd recommend anyone replacing an old velux to go directly to Velux every time.
8 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for your wonderful 5-star review!
We’re delighted to hear you had a good experience from start to finish. It’s great to know our team were able to guide you to the right product and help make the process as smooth and hassle-free as possible.
We’re also really pleased the installation went well and that our fitters made a positive impression. Your recommendation means a lot to us—thank you for choosing VELUX.
If we can support you in the future, please don’t hesitate to get in touch.
Exceptional support to fix my issue
I just had a new solar velux mk04 fitted by my builder and was struggling to manually close it and get the controller working properly. I was extremely stressed as thought I was going to have to get a specialist in to get it sorted (and therefore potnetislly lots of extra cash). I decided to call velux support and their support was exceptional. Dylan took my call and we went on a video call so he could make a good assessment of things. He was calm, patient and clearly very knowledgeable. After making a full check of things and trying various different options, we finally struck the answer to the issue and it was all working as expected straight after that. Very impressed
16 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for taking the time to share your experience and for your 5-star review.
We’re really pleased to hear that our support team was able to help resolve your issue and put your mind at ease. It’s great to know that Dylan was able to assist you so effectively – we’ll be sure to pass on your kind feedback to him, which I’m sure will mean a lot.
We truly appreciate your comments and are delighted everything is now working as expected. If you need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Blackout Blinds 10/10
I fitted 7 blackout roller blinds easily without a hitch and then had a slight problem with my solar blackout blind. A problem of my own making I suspect, customer services couldn't have been more understanding and a solution was achieved. I am so pleased with all the products and the customer service is impeccable and faultless. Take a tip go Velux they're by far the best.
10 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for sharing your experience with us! We’re delighted to hear that you successfully installed 7 blackout roller blinds without any issues and that our customer service team was able to assist you with the solar blackout blind. It’s wonderful to know that a solution was achieved and that you are pleased with both our products and service.
Your positive feedback means a great deal to us and motivates us to continue delivering high-quality solutions and exceptional customer service.
Ordered two velux blinds
Ordered two velux blinds. Easy to install, even with old velux windows. One of the blinds had some marks on it when we opened the box. Contacted customer service and they were exceptional. Apologised and ordered a replacement right away.
15 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for sharing your feedback with us! We’re delighted to hear that you found the installation of your blinds easy, even with older VELUX windows. It’s also wonderful to know that our customer service team was able to assist you promptly and provide a replacement for the blind with marks.
We truly appreciate your kind words and are committed to ensuring that every experience with VELUX meets your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Customer Support to the rescue
I had to phone Customer Support and was greeted by Leigh who understood my predicament straight away which was a broken remote controller for 3 side by side windows (someone had dropped it!). I had 2 spare controllers from the installation in 2013 but couldn't get them to work, using the Easy Start guide book. It seems that they needed to be reset using a button up in the window(s). Leigh explained where the button is and then she talked me through getting them linked to their new controller. She was very patient and guided me all the way. I was so happy to get the windows back working with such great help! Thanks!
15 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you for sharing your positive experience with our Customer Support team! We’re delighted to hear that Leigh was able to assist you effectively in resolving the issue with your remote control. It’s wonderful to know that her patience and guidance helped you get your windows back in working order.
Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Leigh.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Incredible customer service from Fiona and team
Incredible customer service from Fiona, Georgie and others in the team! I made the mistake of ordering solar blinds that were suited to a newer version of my Veluxes. Despite this, several months after I realised my mistake, Velux customer service team stepped in to arrange collection of the erroneous blinds and issue perfect replacements! I am very grateful for their support as they went above and beyond to help me out. Other retailers take note! Thank you Velux.
15 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your lovely feedback – it truly means a great deal to us.
We’re delighted to hear that you had such a positive experience with Fiona, Georgie and the wider team. While we’re sorry there was an issue with the original order, it’s fantastic to know the team were able to step in and support you with a solution.
Your kind words about our service and going “above and beyond” will be shared with everyone involved – they’ll really appreciate it.
Thank you again for taking the time to leave your review and for choosing VELUX.
Excellent customer service
Honestly, I have found Velux to have such good customer service. I ordered some blinds and made a couple of errors, both of which were my fault. It resulted in me ordering the wrong product for my needs. Velux responded to my e-mail (on a Sunday) and an extremely helpful person talked me through options and helped us identify the correct product to meet our needs. It's such a relief to be able to speak to a real person (no web chat here!) and someone who is knowledgeable about their products and can provide proper advice. 5 stars.
14 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Hi, thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience with our customer service team. It’s great to know that we were able to support you in finding the right blinds, and that our team member could provide helpful, knowledgeable advice when you needed it most.
Providing clear guidance and personal support is really important to us, so your feedback means a great deal.
Thanks again for taking the time to share your experience — we truly appreciate it.
Disappointed so far
Disappointed so far. Called about replacing a roof window & advised to use Find an Installer on the website. Did so but no response from installer. Velux emailed me a week later to check on progress. I ticked the 'no response but still want an installer' box but have heard nothing further from anyone. So frustrating
13 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Hi Elaine,
We’re very sorry to hear about your experience.
A member of our Replacement Team has attempted to contact you and left a voicemail. They will also follow up with an email shortly, which will include their contact details should you wish to get in touch directly.
I bought 6x VELUX blinds for my home
I bought 6x VELUX blinds for my home. I managed to order the wrong product and also fitted an electric blind and it didn’t work ( do t to me doing it wrongly!)
I called VELUX team and they were amazingly helpful! Helped me, supported me and resolved my issues despite me being at fault. Ring them if you have an issue! Excellent service
11 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your fantastic review. We’re delighted to hear that our team were able to support you and get everything resolved.
We really appreciate you taking the time to share your experience and for recommending us. Enjoy your new VELUX blinds and thank you again for choosing us.
Velux Sales and Fitting Services
An absolutely stress free experience. From the initial contact with the very helpful ladies in the office to the updates from the Fitter, I was kept fully informed of progress. The fitting of the windows was equally painless and the finished work was exemplary.
I have no hesitation in recommending this team. Thank you.
6 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth and stress-free experience from start to finish. It’s great to know that our office team and fitter kept you well informed throughout, and that you were happy with both the installation process and the final result.
Your recommendation means a lot to us, and we’ll be sure to share your kind comments with the whole team.
excellant support
excellant support, very clear commnication and solve the issue quickly. Thanks Ian
10 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Thank you so much for your 5‑star review!
We’re delighted to hear that you received excellent support and that the communication was clear and helpful throughout. It’s great to know that the issue was resolved quickly for you.
I will make sure your kind feedback is passed on to Ian – it will mean a lot to him.
Thank you again for taking the time to share your experience.
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