Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New replacement velux window fitting
The fitting firm that Velux organised for us were excellent and completed the work and cleared up well just in a day as promised. We are very happy with our new windows and blinds and the rooms actually seem bright and new now - as well as the windows! Thank you
11 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Clare
We're delighted to hear that you're so pleased with your new windows and blinds, and that the installation team provided such excellent service. It's great to know the work was completed as promised and that your rooms feel brighter and refreshed.
Thank you your wonderful 5 star review and for choosing VELUX. We'll be sure to pass your kind feedback on to the installation team.
Best regards
VELUX GBI Customer Service Team
First class customer service from Lucy…
First class customer service from Lucy (LC) on our video call from the show room today. Lucy answered several questions about my new window and helped me navigate the guarantee paperwork. She was patient and very thorough. She is an excellent advert for the Velux company in Scotland. I did give a low score in answer to the automated question at the end but that was the way the question was phrased. Velux have too few call handlers and I had a long wait to speak to a person. That is down to Velux and should not reflect on the excellent service provided by Lucy. I will stick to Velux for my next purchase, thanks to Lucy.
19 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Aa
Thank you for your fantastic review and for taking the time to share your experience.
We're delighted to hear that Lucy was able to answer your questions, guide you through the guarantee process, and provide the thorough and patient support you needed. We'll be sure to pass on your kind words to Lucy, who will be thrilled to receive this recognition.
We also appreciate your feedback regarding the wait time to speak with a member of the team and will take this on board. Thank you for highlighting that this did not reflect the service Lucy provided.
We're grateful for your continued trust in VELUX and look forward to helping with your next project.
Best regards
VELUX GBI Customer Service Team
Velux window installation
From first contacting this company to installation of our replacement velux window, I can't praise them highly enough. Shirley kept me informed throughout, she was really helpful and friendly and checked that we were happy with everything. The installation team from NERS Ltd were first rate. They kept me informed as to when the installation would occur and arrived promptly and were polite, hard working, despite the heat! And there was no mess at all. They did such a great job; I was expecting to have to touch up the paintwork around the velux window as it had been in a long time, yet they got it out without marking the paintwork at all and the new one looks great! I can definitely highly recommend them.
11 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mrs Corbett,
Thank you for your fantastic review.
We're delighted to hear you were pleased with your replacement VELUX window and the service you received throughout. I'll be sure to pass your kind comments on to Shirley and the NERS installation team, who will be thrilled with your feedback.
We really appreciate your recommendation and thank you for choosing us. Enjoy your new window! 😊
Best regards
VELUX GBI Customer Service Team
Efficient service
Having decided I needed to replace 2 velux windows I contacted Velux after an internet search. The whole process was efficient and professional. AP Roofing who installed the windows were excellent.
6 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Nicky
We are delighted to hear that your experience was efficient and professional from start to finish.
Thank you for choosing VELUX for your replacement windows. It's especially great to hear that AP Roofing provided an excellent installation service.
We really appreciate you taking the time to share your feedback and hope you enjoy your new roof windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Fast resolution once Velux saw it missed emails
I requested to return an item and while there were a few missed emails over the course of about a week that Velux admitted to, it was rectified quickly once the miscommunication was discovered. My thanks to Kim Allan who was the one who followed up fast and continuously to resolve it all. I appreciate the good customer service.
17 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Honest Reviewer
Thank you for your 5-star review.
We're pleased that, although there was initially some miscommunication, we were able to resolve the issue quickly once it was identified. Providing excellent customer service is very important to us, and we're delighted that Kim was able to support you throughout the process and bring everything to a positive conclusion.
We'll be sure to share your kind comments with Kim and the wider team. Thank you again for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Replacement of Velux roof lights
Replacement of Velux roof lights is a brilliant service. Supply AND installation is through Velux so you don't have to go through the uncertain business of finding an installer. Crucially, payment for the installation is to Velux so their nominated installers have a great incentive to provide good service - and our boys, Octa Design & Build, exceeded our hopes.
10 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear John
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our replacement service to be such a positive experience. Making the process as straightforward as possible, from supply through to installation, is exactly what we aim for.
It's especially wonderful to hear that Octa Design & Build exceeded your expectations. We'll be sure to share your kind feedback with them and the wider team.
Thank you for choosing VELUX and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Very helpful from the initial enquiry…
Very helpful from the initial enquiry to completion of work. Excellent work by installers, efficient, polite, informative and very clean. All completed well within estimated date.
6 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Derek
We're delighted to hear that you had such a positive experience from your initial enquiry through to the completion of the work. It's great to know that our installers were efficient, polite, informative, and left everything clean and tidy, while completing the project within the expected timeframe.
Your feedback means a lot to us, and we'll be sure to share your kind comments with the team.
Best regards
VELUX GBI Customer Service Team
Serbian Branch is Crooked
In October last year (2025) we bought VELUX windows and blinds, and we were also supposed to receive free roller blinds for the roof windows.
We were told the roller blinds would be delivered separately. We submitted a request online together with our invoice, stating the colour we wanted, because we were led to believe the roller blinds would be paid for on delivery (a negligible amount of 100 RSD, i.e. less than one EUR per piece).
We were told they did not have that colour and that we should wait a little. We waited until spring, but as the roller blinds never arrived, we contacted VELUX again. This time we were told the amount had not been paid and that the promotion was no longer valid.
In the end, over an unpaid, negligible amount of 200 RSD (1.5 EUR), our only remaining option is to buy the roller blinds at full price, which is over 100 EUR per piece.
VELUX was not willing to meet us halfway, and other customers report the same experience.
15 de outubro de 2025
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Vuk
We are very sorry to hear about the difficulties you have experienced in relation to the VELUX Srbija campaign that ran in 2025. We understand how disappointing this must be and appreciate you taking the time to share your concerns.
Unfortunately, as your complaint relates to another VELUX market, we are unable to investigate or assist with this matter directly.
However, we have shared your Trustpilot review with our colleagues in VELUX Srbija. They are already aware of your case, as it has also been forwarded to them by the team in Denmark. Our colleague in Srbija has asked that you contact VELUX Srbija directly so they can discuss your concerns with you.
As this review relates specifically to VELUX Srbija rather than VELUX Great Britain & Ireland, we would kindly ask if you would consider removing it from the VELUX Great Britain & Ireland Trustpilot page and sharing your feedback with the relevant VELUX market instead.
Thank you for your understanding, and we hope that VELUX Srbija will be able to help resolve this matter for you.
Best regards
VELUX GBI Customer Service Team
Great advice and support.
We needed anti heat blinds and new blackout blinds for existing velux windows. Throughout the buying and us fitting process the staff were helpful and friendly. When a couple of issues arose, both Jennifer and Shaun talked me through the necessary steps, sent videos and replacement parts for our ageing windows. My only slight criticism is that we would have struggled with the instructions leaflets from Velux, without the videos.
14 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Amanda
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Jennifer and Shaun were able to support you throughout your purchase and installation journey, and that the videos and replacement parts helped resolve the issues with your existing VELUX windows. We'll be sure to pass on your kind comments to both of them.
We also appreciate your feedback regarding the instruction leaflets. It's valuable to know that the videos made a significant difference, and we'll share your comments with the relevant teams as we continually look for ways to improve our customer experience.
Thank you for choosing VELUX, and we hope you enjoy your new anti-heat and blackout blinds.
Best regards
VELUX GBI Customer Service Team
Very professional
Very professional always keeping in contact. Excellent installation on time.
Always polite.
13 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Dr JT Zakrzewski,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service professional and that the team kept you updated throughout the process. It's also great to know that the installation was completed on time and that our team's polite and friendly approach made a positive impression.
We really appreciate your kind feedback and thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Highly recommended
Good customer service with quick understanding of what we required, followed by quotation for the parts and request for further information for the fitters which was soon followed by complete quotation including fitting. The installers contacted sooner than expected and completed the work tidily to our satisfaction in a morning.
The solar powered velux and blind are now usable as they are beyond reach from the floor and the extra ventilation in this hot weather is much appreciated.
I can highly recommended this company and our local installers.
31 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Adrian
We're delighted to hear that you were happy with the service you received, from the initial enquiry and quotation through to the installation itself. It's great to know that the team kept the process straightforward and that the installation was completed efficiently and to your satisfaction.
We're especially pleased that your new solar-powered VELUX window and blind are making a real difference, particularly with the additional ventilation during the recent warm weather.
Thank you for choosing us, and for taking the time to share your experience. We really appreciate your kind feedback and will be sure to pass your comments on to our team and your local installers.
Best regards
VELUX GBI Customer Service Team
Would not hesitate to recommend
This company have been so helpful in support and supply of parts to enable me to restore the blind function of my Velux window. Always contactable by email with quick response. Would not hesitate to recommend their products and customer service if needed for support.
7 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Sally
Thank you for taking the time to leave us a wonderful 5-star review!
We're delighted to hear that our team was able to help you restore the functionality of the blind on your VELUX window and provide the parts and support you needed. It's great to know that our responsiveness and customer service made a positive difference to your experience.
We really appreciate your recommendation and thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Excellent Service
The company demonstrates very good customer service and I felt it was a very seamless and easy process from start to finish. All aspects were clearly explained and I now have a fabulous new widow with a solar shutter and blackout blind that really help to keep the room cooler in the hot weather.
7 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Maxine
We're delighted to hear that you enjoyed such a positive experience with VELUX, that you found the process seamless from start to finish and that our team kept everything clear and easy to understand throughout.
It's wonderful to know you're enjoying your new window, solar shutter and blackout blind, and that they're helping to keep your room cooler during the warmer weather.
We really appreciate your kind feedback and thank you for choosing VELUX. We'll be sure to share your comments with the team.
Best regards
VELUX GBI Customer Service Team
Cracked outer pane on large rooflight
A large rooflight needed replacing as the existing one suffered a crack in the outer pane. It was under warranty. VELUX arrived on time as agreed and installed a replacement quickly and efficiently. Very impressive.
13 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Graham
Thank you for taking the time to leave us a 5-star review.
We're pleased that we could replace your rooflight under warranty promptly and that the installation was completed efficiently.
Your comments mean a great deal to us, and we'll be sure to pass your feedback on to the team.
Thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Replacement windows from Velux.
The replacement window service we received from Velux was really good. The new windows are excellent improving the light into the bedroom and look clean and modern. The installation of the windows from AKA building services in Burnley was first class. An effortless process from start to finish. Thankyou 👍
23 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Peter
Thank you for your fantastic 5-star review!
We're delighted to hear that you're pleased with your replacement windows and that they're helping to bring more light into your bedroom while giving your home a fresh, modern look.
It's also great to know that the installation carried out by AKA Building Services in Burnley was first class and that the whole process was effortless from start to finish.
Thank you for choosing VELUX and for taking the time to share your experience. We'll be sure to pass your kind comments on to the teams involved.
Best regards
VELUX GBI Customer Service Team
About as good as it gets
In an age of companies trying to extract maximum profit for shabby products and installation with useless customer service and support Velux stand out - simply excellent in all respects.
Only minor quibble is the pictograms to explain how to set up and use the products so maybe that could be improved but to be fair the customer service team are brilliant in response and advice.
Used these guys a few times and thoroughly recommend.
12 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Chris,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such positive experiences with both our products and customer service team. We also appreciate your feedback regarding the pictogram instructions and will be sure to pass this on.
Thank you for your recommendation and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Great service from Velux support
Ordered some parts for an older window and discovered on delivery they were incorrect for the model I have. Contacted the supplier who arranged for the return of them to Velux and substitution of the correct ones. Velux support kept me informed of the return process and made it as easy as it could be. The correct parts are now fitted to the window and it's back working again. Thanks to everyone for the great service.
11 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Robin
Thank you for your fantastic 5-star review!
We're delighted to hear that our team was able to help resolve the issue and get your window working again. While we're sorry the initial parts weren't correct for your model, it's great to know the return and replacement process was handled smoothly and that we kept you informed every step of the way.
Your feedback means a lot to us, and we'll be sure to share your kind comments with the teams involved. Thank you for choosing VELUX, and we're pleased everything is now fitted and functioning as it should.
Best regards
VELUX GBI Customer Service Team
Blind installation instructions are inadequate.
I like our Velux windows, they've been reliable for over ten years. I like our our Velux blinds, they also work well.
But WHY are the instructions for installing blinds written in hieroglyphics? We've had had written language for thousands of years, but Velux think it unnecessary.
There's a QR code with the instructions. Will it take me to a page with actual words describing the installation? Or maybe a quick video (with words)?
No, the QR code just takes me to an online copy of the installation hieroglyphs.
Give better instructions Velux, it's not difficult.
9 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Peter
Thank you for your review and for being a long-time VELUX customer. We're delighted to hear that your windows have provided reliable service for more than ten years and that you're pleased with the performance of your blinds.
We also appreciate your honest feedback regarding our installation instructions. We understand that picture-based guides aren't everyone's preferred format, and we're sorry to hear that you found them frustrating to follow. Your comments about the QR code content and the need for more detailed written guidance or video support are valuable and will be shared with the relevant teams for consideration.
Thank you again for taking the time to share both your positive experience and your suggestions for improvement. Feedback like yours helps us continue to enhance our products and customer experience.
Best regards
VELUX GBI Customer Service Team
Velux technical department
Velux technical department, great team, professional in other words.
I have been helped with my queries, they replied fast and helpful, gave me all the informations needed.
Thank you
5 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Ovidiu
Thank you for your wonderful 5-star review!
We're delighted to hear that our Technical Department was able to assist you quickly and provide all the information you needed. We take great pride in delivering professional, knowledgeable, and responsive support, so it's fantastic to know that this was reflected in your experience.
We really appreciate you taking the time to share your feedback and will pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Resposta da VELUX Great Britain & Ireland
Dear Customer
Thank you for your feedback.
We're sorry to hear that you were disappointed with the delivery service used for your order. We understand how important a reliable delivery experience is, and we appreciate you taking the time to share your comments.
To allow to investigate further and share with the relevant team as we continue to review and improve our delivery options, can you kindly email the below information to Customer.support@velux.co.uk, with Ticket 16897925 in the subject line.
1. Your VELUX order number
2 .A brief description of what has taken place
3. Your contact telephone number
Best regards
VELUX GBI Customer Service Team
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