Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
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We recently upgraded our manual blinds…
We recently upgraded our manual blinds to solarwhich have been installed today and worth the money. From quotation to delivery the service has been flawless. I would thank Kieran who phoned me to take payment, he was so polite and helpful, he’s an asset to your team! Thank You
14 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Dorothy,
Thank you for sharing your positive experience with us! We’re delighted to hear that your upgrade to solar blinds has been a success and that you’re enjoying the benefits they bring.
We’ll make sure to pass on your kind words to Kieran. It’s always rewarding to hear that our team members are making a positive impact, and your feedback truly motivates us to continue delivering excellent service.
Best regards
VELUX GBI Customer Service Team
Great product, great customer service
We have solar closing vellux and would recommend the product. Aside from the product, when we have needed information and advice the customer service has been great. I’d highly recommend them.
28 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Good Morning,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you’re happy with your solar-powered VELUX product and that our customer service team has been able to provide you with the information and advice you needed.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Best regards
VELUX GBI Customer Service Team
So pleased with our Velux Windows and the installation ...
We are so pleased with our new Velux windows.
VE Property Developments Ltd were the installation company and from our first meeting we knew we were going to be happy. Valdek suggested that we should think about having some of the windows as top openers this was not a pushy sales talk he just said that with our views top hung ones would show the views better and left us to decide, he was so right they are amazing. The team arrived on time and covered the flooring and really cared about the work they were carrying out which was a breath of fresh air. We are very happy with the total service provided and wouldn't hesitate to recommend both Velux and VE Property Developments Ltd
17 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Jackie
Thank you for your Lovely feedback.
We are delighted to hear that you are pleased with your new Velux windows and the service provided by VE Property Developments Ltd. Your comments are greatly appreciated, and we are pleased that your experience met your expectations.
Thank you for your recommendation and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
The staff at Velux were very helpful…
The staff at Velux were very helpful during the whole process. Helping to explain the product, installation and suggesting blinds for the different rooms. The installation from the time I ordered just took a little longer than anticipated but no real problem.
The company who were contracted to do the work were great; coming to look at the house before and on the days of installation were really good. I was so impressed how they fit these windows from inside on my 3 storey house. I had very old velux windows. So pleased with the result.
18 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mrs Shore
Thank you for taking the time to leave such a lovely review. We're pleased to hear that our team and installation partner provided helpful guidance and excellent service throughout your project.
We appreciate your patience with the installation timeline and are delighted that you're happy with the finished result. Thank you for choosing VELUX and for sharing your experience with us.
Best regards
VELUX GBI Customer Service Team
Velux windows replaced efficiently and on time.
I needed 3 very old Velux windows to be replaced - I chose to organise this through Velux directly. I was very happy with the Velux service and indeed the service provided by their local agent Sheerwater Glass. Installer arrived on the right date and at the right time and the work was carried out efficiently and effectively with minimal dust and mess all managed with dust sheets and careful work.
Impressed.
12 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Good Afternoon,
Thank you for sharing your positive experience with us! We’re delighted to hear that you were very happy with the service provided by both VELUX and our local partner, Sheerwater Glass.
Your feedback motivates us to continue delivering high-quality service and solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Brilliant support
Bought a Velux blind from Amazon which had an issue with the tension. Contacted Velux and, despite not buying from them direct, their support was brilliant. we have 4 Velux windows (2 in the loft and 2 on an extension), all now with blinds which are a necessity in the hot weather. Noticeably, we closed the ones in the extension whilst we were on holiday, as my daughter had noticed how hot the freezer was getting with direct sunlight on to it during a recent hot spell. The daily energy stats showed a significant 20p+ per day reduction during a subsequent holiday.
26 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Billy
Thank you for your fantastic review.
We're delighted to hear that our team was able to support you with your blind. It's great to know that all four of your VELUX windows are now fitted with blinds and making a real difference during warmer weather.
We're especially pleased to hear about the positive impact on both comfort and energy efficiency in your extension. Thank you for sharing your experience and for choosing VELUX products for your home.
Best regards
VELUX GBI Customer Service Team
Working integral blinds on my windows at long last!
I puzzled for 14 years as to why I couldn't work the fitted blinds on my Velux windows - till this year, with the heat, and my determination to solve the issue! Windows high up in a ceiling with the 'label' telling you the model number behind the handle, ie invisible, are very frustrating, but my window cleaner managed to take a photo from a high ladder. Velux could offer details of what needed to be done for this model to bypass the remote control usage; and at long last an electrician with a very long ladder has managed to connect the blinds, which the builder had failed to do 14 years ago! Responses to emails took sometimes a few days to receive, but I was well prepared with all the necessary information and advice from Velux to provide to my electrician for when he could eventually come to do the connection. Thank you Velux for your help!
21 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Penny
Thank you for sharing your experience.
We're delighted that our team was able to provide the information and guidance needed to help get everything connected and working correctly. We can certainly appreciate the challenge of identifying window details when they're positioned high up, so we're pleased a solution was found.
Thank you for your patience throughout the process, and we hope you're now enjoying the added comfort and convenience of your VELUX blinds, especially during the warmer weather.
Best regards
VELUX GBI Customer Service Team
My beautiful new Velux windows 🥰
I contacted the company about replacing my Velux Windows. They advised of what photos to take, what codes to give etc. they passed on the information, and advised it might be up to 12 weeks. It was a few weeks later that they came back to me saying my windows were being manufactured, and got me in contact with my installer. Denis and his two colleagues were brilliant. They covered my carpets first, installed with no intrusion, took all the packaging and old windows away, and cleaned up like they had never been there. Except when I look at my new, perfectly installed robust beautiful new windows.
13 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Helena
Thank you for your wonderful review!
We're delighted to hear that the process was smooth from start to finish and that our team could help guide you through your replacement window journey. It's especially great to hear such positive feedback about Denis and his colleagues. Their care, professionalism, and attention to detail clearly made a lasting impression.
We hope you enjoy your beautiful new VELUX windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Wonderfully experienced and understanding staff
From our initial telephone enquiry with Robert regarding a replacement Velux window (ours is 30 years old and the double glazing seal has gone) and his wonderfully complete understanding of what we wanted (we were amazed how far on Velux windows have come), through to our discussions and technical queries with Marnie, Jeanette, Kirsten and Nicole, we have been delighted with how knowledgeable and caring Velux staff have been. Our installer has now been appointed and if we have the same experience with the installation, we'll be over the moon. Can't wait to experience the solar heat blind and the solar powered opening and closing.
10 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Richard,
Thank you so much for your wonderful review!
We're delighted to hear that Robert was able to help with your initial enquiry and that Marnie, Jeanette, Kirsten and Nicole provided the support and expertise you needed throughout your journey. We pride ourselves on delivering knowledgeable and caring customer service, so it's fantastic to know this was reflected in your experience.
It's great to hear that your installation is now arranged, and we hope the next stage is every bit as positive. We're sure you'll love the benefits of your new VELUX window, along with the solar heat blind and solar-powered operation.
Thank you again for your kind words and for choosing VELUX. We'd love to hear how everything goes once your installation is complete, so please feel free to come back and share an update with us.
Best regards
VELUX GBI Customer Service Team
Sean was very kind patient and very…
Sean was very kind patient and very helpful when dealing with a faulty Velux motor
i find all the staff at Velux who i have dealt with in the past to be excellent
25 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear M Stone,
Thank you for your kind feedback.
We're delighted to hear that Sean was patient and helpful in resolving the issue with your VELUX motor. We'll be sure to share your comments with him.
It's also great to know that you've consistently had positive experiences with our team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
First Class Service
I contacted the Velux technical team to ask for for some specific guidance on how Velux windows should be fitted. I ended speaking to Shaun, who could not have been any more helpful. He answered all my questions clearly (and patiently) and even offered to send me an email explaining everything in writing. Thank you very much, it is rare to receive such excellent service from any company nowadays
25 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Hello,
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that Shaun from our technical team was able to assist you effectively and provide the guidance you needed.
Providing clear and patient support is something we strive for, and it’s wonderful to know that it made a positive impression on you.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Great customer service
Great customer service, responding very well to queries, and giving advice, to make sure we got the Velux window we required.
Lots of backwards and forwards with emails, but that was positive, because it meant that all the details were sorted out properly.
Installation went very smoothly. Really lovely people, did an excellent job and left the place clean and tidy.
Demonstration of the new window’s remote control included.
18 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Chris,
Thank you for your kind and detailed feedback! We’re delighted to hear that you had such a positive experience with our customer service and installation team. It’s wonderful to know that the thorough communication ensured all the details were perfectly sorted for your VELUX window.
We’re also pleased that the installation process went smoothly and that you appreciated the demonstration of the remote control.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
VELUX GBI Customer Service Team
We have received excellent customer…
We have received excellent customer service from Velux and the installation by AML Builders was absolutely brilliant. David and Jonathan were extremely professional and their workmanship was of the highest quality. They had to cope with extreme high temperatures on the first day and completed the job and clean up brilliantly, without doubt the best workers I have had the pleasure of meeting.
17 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Nick
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you received excellent customer service and that the installation by AML Builders, particularly David and Jonathan, exceeded your expectations. It’s wonderful to know that their professionalism and high-quality workmanship left such a positive impression, even under challenging conditions like extreme heat.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
VELUX GBI Customer Service Team
Great customer care team (Ian and Daniel)…
The customer care team (Ian and Daniel) were great.
I struggled with installation of Venetian
Velux blind. The blind was great just couldn’t move the bar.(Stuck half way)
After video call I was offered replacement.
I decided on blackout roll blind as I have been more successful at installing these.
The gentlemen were professional and sorted the issue for me in an ideal way: in that I have been sent a replacement .
Want to thank velux team for great customer care
24 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Nicola,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Ian and Daniel were able to assist you effectively and that you found their support professional and helpful.
It’s great to know that the replacement blackout roller blind has been a better fit for your needs. Your kind words about our customer care team mean a lot to us, and we’ll be sure to pass along your appreciation to them.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Best regards,
VELUX GBI Customer Service Team
From my first enquiry about VELUX…
From my first enquiry about VELUX window I was so happy that I was talking to people that knew what they were talking about and brought me through my project step by step . From advice on what would work to how to take measurements while on the phone . Sophie was very professional throughout.
The quote was also sent within 24 hrs which allowed me to send this on to my roofer , Gaurdian roofs here in Ireland .
12 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Paula,
Thank you for your fantastic review. We're delighted to hear that you felt supported throughout your project and that our team was able to guide you every step of the way.
We'll be sure to pass your kind comments on to Sophie, who will be pleased to know her professionalism and advice made a positive difference. It's also great to hear that the quick turnaround on your quotation helped keep your project moving forward.
Thank you for choosing us and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
Excellent.
Ross the installer and his aid were very polite and efficient. A job well done, the appearance is so much better than the previous window. Thankyou
Glynis Allen
21 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Glynis
Thank you for your kind review. We're delighted to hear that you're pleased with the finished result and the improvement your new window has made.
We'll be sure to pass your comments on to Ross and his colleague. It's great to know their polite and efficient approach helped make the installation a positive experience.
Thank you for choosing us and for taking the time to share your feedback.
Best regards
VELUX GBI Customer Service Team
Had two Velux windows fitted by two…
Had two Velux windows fitted by two very good workers .They used dust sheets and kept every thing clean and tidy ,The windows are good quality, look nice and bright The workman showed me different aspects of the windows .They also fitted the blinds .I am so pleased from the office staff right through to the two young men that fitted the windows. Thank you all.
20 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear John,
Thank you for your lovely review. We're so pleased to hear that you're happy with your new Velux windows and blinds.
It's great to know that our installation team kept everything clean and tidy, took the time to explain the features of the windows, and provided a service that met your expectations. We'll be sure to pass your kind comments on to both the fitters and our office team.
Thank you for choosing us and for taking the time to share your experience. Enjoy your bright new space!
Best regards
VELUX GBI Customer Service Team
Excellent product and service
From my initial enquiry through to completion of project I have found all the team very helpful. The product is excellent and I am delighted to be using a sustainable product to manage the heat in my attic bedroom. My installation engineer, Stephen Green was a pleasure to have working in my home. He was friendly, honest and reliable respecting my property working diligently and “going the extra mile” to ensure I was happy with the outcome. An excellent service. Thank you.
21 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Lesley,
Thank you for your review. We're really pleased to hear that you had a positive experience from your first enquiry right through to the completion of your project.
It's great to know you're already seeing the benefits of your installation and that it's helping to make your attic bedroom more comfortable.
We'll make sure to pass your comments on to Stephen Green. He'll be delighted to hear that his friendly and professional approach made a difference.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate it.
Best regards
VELUX GBI Customer Service Team
Had two solar powered Velux skylights…
Had two solar powered Velux skylights installed in our flat roof ten months ago. They have worked brilliantly but I recently needed advice on how to re connect the remote switches. Delighted to find a real phone number to ring and a real and helpful human being on the other end willing to offer the necessary advice. Very satisfied.
20 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear James,
Thank you for your fantastic review! We're delighted to hear that you're still enjoying your solar-powered Velux skylights ten months after installation.
It's especially great to know that when you needed assistance reconnecting your remote switches, our team was able to provide the support and advice you needed. Your kind words about our customer service mean a lot.
Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
Best regards
VELUX GBI Customer Service Team
Replacing a Velux window in our home
Replacing a Velux window in our home. Window was original so 30+ years. Checked Velux website and followed the guidance to obtain identifying numbers in our window. Very straightforward. Ordered window. Given detailed info on installation arrangements. Installer contacted me 3 weeks earlier than expected. He had an unexpected time slot. The installer Paul, arrived on time, fitted the window, cleared up and took old window away, very professional. Everyone I dealt with at Velux were helpful, well informed and professional. Delighted with new window and the whole process has been excellent from start to completion.
13 de agosto de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear John
Thank you for your fantastic 5-star review.
We're delighted to hear that the entire process of replacing your VELUX window was so straightforward, from identifying your existing window and placing the order through to installation. It's especially great to know that Paul provided a professional service, arriving on time, completing the installation to a high standard, and leaving everything tidy afterwards.
We'll be sure to share your kind comments with Paul and the wider team. Thank you for choosing VELUX, and we hope you enjoy your new window for many years to come.
Best regards
VELUX GBI Customer Service Team
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