Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... Ver mais
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... Ver mais
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... Ver mais
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Informações de contacto
Woodside Way, Glenrothes , Reino Unido
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4,6
Excelente
381 opiniões
Sem histórico recente de solicitação de opiniões
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Installation advice.
Phoned to clarify some installation points on recently purchased Solar,anti-heat blackout soft shutter,114x118.
Mikey was the agent I spoke to and he gave me great advice and sent some extra info by email. The blind is ow installed and working well. Thanks VELUX. I waited a long time to get through on the phone and actually most info would have been on the recommended web page but you can’t beat chatting to somebody with the experience, some useful tips emerged in conversation.
13 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear John
Thank you for taking the time to leave us a review.
We're delighted to hear that Mikey was able to provide the installation advice and additional information you needed for your solar anti-heat blackout shutter. It's great to know that the blind is now installed and working well.
We'll be sure to pass your kind feedback on to Mikey. We also appreciate your comments regarding the time taken to get through on the phone, please be assured we are actively working on reducing wait time for our customers.
While we aim to provide helpful online resources and guidance, we understand that sometimes speaking directly with an experienced advisor can make all the difference.
Thank you for choosing VELUX and for sharing your experience.
Best regards
VELUX GBI Customer Service Team
I'd like to thank Daniel from the Velux…
I'd like to thank Daniel from the Velux Technical Advice Team for his outstanding help. I had a couple of unusual roof window replacement enquiries, and Daniel was extremely knowledgeable, patient, and professional throughout.
He took the time to explain everything clearly and provided all the technical information I needed to ensure the replacements were carried out correctly. His advice gave me the confidence to recommend the right solution to my customer.
Excellent customer service and technical support—Thank you R Turner Loft Conversions & Replacement Roof Windows
15 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Rick
Thank you for taking the time to share your experience and for your kind words about Daniel and our Technical Advice Team.
We're delighted to hear that Daniel was able to provide the knowledge, guidance, and support you needed for your roof window replacement enquiries. We pride ourselves on delivering expert advice and excellent customer service, so it's wonderful to know that his clear explanations and professional approach gave you the confidence to recommend the right solution to your customer.
We'll be sure to pass your feedback on to Daniel and the wider team.
Thank you again for choosing VELUX and for your recommendation.
Best regards
VELUX GBI Customer Service Team
Velux made it comfortable to get my old…
Velux made it comfortable to get my old window changed and updated for a newer version. They organised everything and it flowed smoothly.
From the moment the fitters walked through the door I was confident that the job was going to be good. Simon and Danny turned up in good time, were both respectful and professional . They worked well together making sure the work area was suitably covered. The standard of work was excellent. They cleaned up the very little mess that they made, demonstrated the use of the new window controllers and left. We hardly knew they had been here.
They are both a credit to Var-Vel Solutions Ltd and Velux for selecting them. I would certainly recommend this company in the future. I thank you for a great trouble free job.
11 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Colin
Thank you, for your fantastic 5-star review!
We're delighted to hear that your window replacement experience was smooth from start to finish and that you were pleased with the service provided. It's especially wonderful to hear your praise for Simon and Danny. We will be sure to share your kind comments with them, as they take great pride in delivering a professional, respectful, and high-quality installation experience.
We're pleased that everything was well organised, the work was completed to such a high standard, and that you felt confident throughout the process. Your recommendation means a great deal to us.
Thank you for choosing VELUX, and we hope you enjoy your new window for many years to come.
Best regards
VELUX GBI Customer Service Team
I was experiencing issues with my VELUX…
I was experiencing issues with my VELUX window solar powered opening and closing mechanism. VELUX went over and above my expectations of getting the fault diagnosed and rectified. The fault was fixed by a VELUX technician on-site. Great customer service from Susan in the after sales team and from Ed who fixed the fault in minutes. Thank you VELUX.
I was already an advocate of your products and customer service from previous dealings, and my recent experience has reinforced what a great business you are.
8 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Mr Norfolk
Thank you for taking the time to share your experience and for your continued support of VELUX.
We're delighted to hear that your solar-powered window issue was resolved quickly and that both Susan from our Aftersales Team and Ed, our technician, provided the high level of service you expected. We will be sure to share your kind feedback with them.
It is especially rewarding to know that, as an existing advocate of our products and customer service, this recent experience has further reinforced your confidence in VELUX. Thank you for your loyalty and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Very poor service from Velux
This rating reflects the very poor service offered by Velux and not the actual product. This company HQ'ed in Denmark (as I understand) has miserably failed provide adequate instructions for the installation of their electric windows. They expect few poorly presented and misleading pictures to explain all – excuse for not providing written instructions is: they offer a global product and cannot give written instructions in every language. Velux, as they are from another planet, may not have come across other companies with global products! Fortunately, after holding the phone for 45 mins, managed to get adequate instructions form their UK offices. What a poor show!
13 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Don
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced when installing your electric window and that the information initially available did not meet your expectations. We understand how frustrating it can be when installation guidance is unclear, especially when you are trying to complete a project efficiently.
While we're pleased that our UK team was ultimately able to provide the support you needed, we regret the inconvenience caused by the time spent seeking assistance. Feedback such as yours is important to us, as it helps us identify areas where we can improve both our documentation and customer support experience.
Thank you again for bringing this to our attention.
Best regards
VELUX GBI Customer Service Team
Faultless customer support
Faultless customer support. The staff are professional, friendly, helpful and very pleasant to deal with.
My queries about electrically operated heat protection blinds for our existing Velux windows were dealt with quickly and easily but thoroughly in a most helpful way.
Ordering was simple. Full marks!
13 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Kevin
Thank you for taking the time to leave us a fantastic review.
We're delighted to hear that you found our customer support faultless and that our team was able to assist you with your electrically operated heat protection blinds quickly, thoroughly, and with ease.
It's great to know that you found the ordering process simple and that our staff were professional, friendly, and helpful throughout. Providing excellent service and expert guidance is something we take great pride in, so your feedback is truly appreciated.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your new heat protection blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Customer Service
I needed to replace a Velux blind which had served me well for many years. I made a mistake in my original purchase and communicated via email expecting a long thread of written exchanges. On two occasions now representatives of the team in Glenrothes have just picked up the phone to ensure I was getting the right thing and responding to all my questions directly. They were friendly, efficient and effective. So refreshing to have local people at the end of the phone to handle customer service. Well done Velux!
13 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Jean
Thank you for your wonderful 5-star review.
We’re delighted to hear that our team in Glenrothes was able to help you find the right replacement blind and provide the support you needed. We understand that choosing the correct product can sometimes be challenging, and we're pleased that a quick phone call helped make the process easier and more personal.
Your kind words about our team's friendly, efficient, and effective service mean a great deal to us. We’ll be sure to share your feedback with the colleagues involved.
Thank you for choosing VELUX and for taking the time to share your experience. We hope your new blind serves you just as well for many years to come.
Best regards
VELUX GBI Customer Service Team
Great customer service
Great customer service. I ordered 3 brackets but didn’t need them - velux refunded and no need to return!
9 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Paula
Thank you for taking the time to share your experience.
We're delighted to hear that you received great customer service and that we were able to process your refund quickly and conveniently. Making things as straightforward as possible for our customers is always our goal, so it's great to know the no-return refund process worked well for you.
Thank you for choosing VELUX and for your 5-star review.
Best regards
VELUX GBI Customer Service Team
Extremely disappointed with VELUX
Extremely disappointed with the overall experience with VELUX
I placed my order with Skyline Roofing expecting a straightforward purchase of VELUX products, but instead I've spent an unreasonable amount of time chasing updates between the supplier, manufacturer and delivery company. Each organisation appears to refer me to another rather than taking ownership of resolving the issue.
The delayed delivery has had a serious impact on my house renovation.
I expected VELUX to actively manage the issue with their logistics partner.
Instead, I've experienced delays, poor communication and no clear accountability.
I hope VELUX take responsibility to resolve this matter urgently and improve their customer service processes so that future customers do not experience the same level of frustration.
I will gladly update this review if the issue is resolved promptly and professionally.
7 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear LDam
Thank you for taking the time to speak with me earlier today.
As discussed, I will provide you with an update on the delivery as soon as I receive any further information from our delivery partner.
I fully appreciate how frustrating this situation has been, and I am truly sorry for the inconvenience and disappointment it has caused. Thank you for your patience and understanding while we work to resolve this for you.
Best regards
VELUX GBI Customer Service Team
Obtained four replacement Velux windows…
Obtained four replacement Velux windows from Jewsons Fakenham and was served by Paul who was patient, knowledgeable and very helpful. Original windows were non Velux and lasted 16 years.
Utilised an excellent family business to replace them in a Grade 2 cottage and we are delighted with them.
Conclusion was that two of the windows were manual and the other two were solar with at our choice two separate remote controls.
However we soon realised that it would be easier to have a single remote for the two solar windows and utilised a website which unfortunately had incorrect instructions. Spoke to Alisdair at Velux After sales ticket 16632677 no Glenrothes. Within no time at all he assisted in providing succinct information to enable the said remote to work the two windows together. Alisdair was friendly, efficient and very knowledgeable and it was a pleasure dealing with him. Alisdair you are a credit to a very good company.Thank you.
8 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Kevin
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear that you’re pleased with your new VELUX windows and that they are such a great fit for your Grade 2 cottage. It's wonderful to know that both Paul at Jewsons Fakenham and Alisdair from our After Sales team provided the support and guidance you needed throughout your journey.
We particularly appreciate your feedback regarding the remote control setup. While we're sorry that the website instructions you found were unclear, we're pleased that Alisdair was able to quickly provide the correct information and help you get your solar windows working together as intended.
Your kind words about Alisdair will be shared with them both – recognition like this means a great deal to our colleagues.
Best regards
VELUX GBI Customer Service Team
Cannot fault the customer service team…
Cannot fault the customer service team I enquired if is possible to get spares for Velux blinds as opposed to buying new blinds and I was contacted and asked to call Velux I told them what I needed and sent pictures of the codes and they sent me the spares I needed. I needed some more but the other blinds were not Velux and they even set up a video call to help but a day later they got back to me and said they may be able to provide the chords after all so I will be contacting them Later this week- thank you to the helpful people at Velux great service
7 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Michael,
Thank you very much for taking the time to leave us such a wonderful review.
We're delighted to hear that our Customer Service team was able to help you find the spare parts you needed and support you in repairing your blinds rather than replacing them. It's great to know that the team could assist by reviewing the photos you provided and arranging a video call to explore possible solutions.
We always strive to provide helpful, practical support, so we're especially pleased that our colleagues were able to go the extra mile in sourcing additional cords for you.
Your kind comments will be shared with the team, who will be grateful for your recognition.
Best regards
VELUX GBI Customer Service Team
Sophie was amazing
Sophie was amazing, helped me with my project, discussed awning blinds also solar conversion kits. Extremely helpful!
6 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Kathleen
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Sophie was able to support you with your project and provide helpful advice on awning blinds and solar conversion kits. We'll be sure to pass on your kind feedback to her – she will be thrilled to hear it.
Thank you for choosing VELUX, and we wish you every success with your project.
Best regards
VELUX GBI Customer Service Team
Just replaced a Velux window blind with…
Just replaced a Velux window blind with a black out one, original blind I fitted in 2008 the new one June 2026, same fitting of course not, the trims that the blind slides in are narrower so you can just see the old screw holes when the new are trims fitted, the old trims not only are slightly wider but fit different at the top to the blind so could not use them, plus thay have changed the screws from a standard easy posidrive screwdriver to an allen key type really small screw that they provide a rubbish small tool to use, the fitment of the trims at the top to the roller blind is also really poor, all smacks of penny pinshing.
4 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Raymond
Thank you for taking the time to leave your review.
We're sorry to hear that your experience with the replacement blind did not meet your expectations. We understand how frustrating it can be when a replacement product differs from a previous installation, particularly when it results in visible screw holes or requires changes to the fitting process.
As our products have evolved over the years, some components and fixing methods have been updated to meet current manufacturing and design standards. However, we appreciate your feedback regarding the trim width, fixing screws, and overall fit and finish of the replacement blind, and we're sorry that these changes have left you disappointed.
We value comments such as yours, as they help us review our products and better understand where improvements may be needed.
With regard to the visibility of the holes left from the previous blind installation, you may wish to consider a VELUX Maintenance Kit, which can be used to fill and finish these holes for a neater appearance.
If you would like to discuss this option further or require any advice on the most suitable kit for your window, please contact our Customer Service team on 01592 778225. Quoting ticket number 16595619, who will be happy to assist.
Best regards
VELUX GBI Customer Service Team
Great installation by Andrew Spencer of Living Solutions (Swindon) Ltd and
I contacted Velux to help me find someone whom would replace two large Velux windows that had rotted. The Velux team in Scotland put me in touch with Andrew Spencer of Living Solutions (Swindon) Ltd, whom contacted me very quickly to arrange assessment and quote for the work.
Andrew quoted quickly and today the work has been undertaken. During the installation process Andrew and his team were nothing but exceptionally courteous, careful of my home and incredibly professional. This level of curtesy and professionalism is so unusual but so amazing to receive I will have no hesitation in asking Andrew to undertake any work for me again.
The workmanship is amazing and I feel assured that my new Velux windows will last years and also improve the property. All waste was removed from my home and the hard work that they put in to extract the old windows safely and remove them and bring in the new ones through difficult small spaces that required complex navigation I am very impressed with. Andrew went above ans beyond to help me.
Thank you both to Andrew Spencer of Living Solutions (Swindon) Ltd and his team who installed my replacement new windows and the Velux Replacement Team Glenrothes Fife whom organised and
Gave me his contact details as a certified Velux installer.
2 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Customer
We're delighted to hear about your positive experience and that Andrew Spencer and the team at Living Solutions (Swindon) Ltd provided such professional and courteous service throughout your roof window replacement.
It's also great to know that our Replacement Team in Glenrothes was able to connect you with a trusted VELUX Certified Installer.
We’ll be sure to share your kind feedback with everyone involved.
Thank you for choosing VELUX, and we hope you enjoy your new roof windows for many years to come.
Best regards
VELUX GBI Customer Service Team
We had a problem with our roof lights 3…
We had a problem with our roof lights 3 years in, and velux sent two engineers to fix it. They called back within an hour after my initial enquiry and i;d rate customer service as being excellent. thank you!
1 de julho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Michael
Thank you for your wonderful review.
We're delighted to hear that our team was able to respond quickly and resolve the issue with your roof windows. Providing excellent customer service is always our priority, so it's great to know this was reflected in your experience.
We truly appreciate your kind feedback and thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Laura in Velux Customer Service explain…
Laura in Velux Customer Service explain the best products for my specific needs , and then stay on the phone line while I order them on lien to conifm the order had been placed. A skilled knowledgeable team at the end of the phone - 5 star service
29 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Philip
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Laura was able to guide you to the right products for your needs and support you through the ordering process. Staying on the line to ensure everything was completed smoothly is exactly the level of service we aim to provide.
I’ll be sure to pass your kind comments on to Laura and the wider team – they’ll be thrilled to hear your feedback.
Best regards
VELUX GBI Customer Service Team
Our Velux window lost connection to…
Our Velux window lost connection to remote control.
We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He set up a video call giving clear instructions & talked me through the re set process. The re set took only a few minutes & the problem was fixed.
Mike was extreemly helpful & patient. We are very pleased with the outcome.
30 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Customer
Thank you so much for your wonderful feedback and for taking the time to share your experience.
We’re delighted to hear that Mike was able to support you so quickly and effectively. It’s great to know that the issue was resolved promptly and that the video call provided clear guidance throughout the process.
We’ll be sure to pass on your kind comments to Mike—he’ll really appreciate your recognition.
Best regards
VELUX GBI Customer Service Team
Velux customer service is excellent
Velux customer service is excellent. This is the second time I have had to get their help fixing a problem and they have been excellent on both occasions.
Today the chap talked me through fixing the problem, no rushing just clear guidance and until the job was done.
Great job!
29 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Good Morning Paul,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you’ve had such positive interactions with our customer service team on both occasions. It’s great to know that our guidance was clear and helpful, and that we could assist you until the task was successfully completed.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Unsure of what I wanted
Unsure of what I wanted, I called VELUX and spoke with Caroline. She was very clear and professional at every stage of my enquiry. She never pushed me into a sale and always asked me if I was sure once explaining what was available. Caroline restored my faith in call centres/sales.
I look forward to receiving her quote today.
Jacky
19 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear Jacky
Thank you for your kind feedback.
We’re delighted to hear Caroline was able to support you so clearly and professionally, and that you felt informed without any pressure. We’ll be sure to pass your lovely comments on to her.
We hope you’re pleased with your quote, and if you need anything further, we’re always here to help.
Best regards
VELUX GBI Customer Service Team
Repeated Excellence!
Second time dealing with Velux this month. Once again, excellent, prompt and courteous service from Ian in identifying and providing spare parts. Customer Service of this calibre is very rare nowadays.
26 de junho de 2026
Opinião espontânea
Resposta da VELUX Great Britain & Ireland
Dear T Kennedy
Thank you so much for your wonderful feedback—it's fantastic to hear about your recent experience with us.
We’re delighted that our team, especially Ian, was able to provide you with prompt, courteous support and help you find the right spare parts. Your kind words about the level of service truly mean a lot, and we’ll be sure to share your feedback with him.
We really appreciate you choosing VELUX again and taking the time to leave this review. If there’s anything further we can assist with in the future, please don’t hesitate to get in touch.
Best regards
VELUX GBI Customer Service Team
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