Viajes Alameda Opiniões 34

Es imposible recomendar una empresa que trata a sus clientes de una forma negligente. Nuestra experiencia como colaboradores ofreciendo sus servicios ha terminado tras negarse a reconocer las ventas que le habíamos proporcionado. De forma unilateral han rescindido el contrato de afiliación, lo que significa que son unos estafadores, no se puede dar otra opinión.

Son unos estafadores, no contratéis servicios con ellos, os cobran el dinero anticipado y luefo no te recogen para llevarte, gente asquerosa q ni da señales! A mi no me queiren devolver el dinero

Contrate un shuttle a traves de su web shuttle direct, no recibi el servicio contratado por un coste de 40 euros, no se presentó a recogernos el transporte al hotel y casi perdemos el vuelo. Tratando de resolver el asunto con ellos y después de darme largas por mas de un mes, me terminan diciendo que me van a devolver el dinero, pero en realidad no lo hacen parece que me están troleando, es el peor trato al cliente que he recibido en mi vida. Trataré de llevar el asunto a donde pueda nada más por principios, con los 40 euros que se compren algo bonito a costa de sus clientes.

Don't do business with them. !!!!

Also operating as SHUTTLE DIRECT via EXPEDIA

We were not picked up from airport at Toulouse, they claim they waited for us for 1 hour and 22 minutes. But 30 minutes after we had landed (we landed as scheduled), two of us went to the pick-up-area nobody with a sign was there and they asked around - we were at the right place for picking up (meanwhile two of us had to make claims for four missing bags). The rest of us came to the area after 45 minutes and found we have no transport to our destination, a 1,5 hour drive from the Airport.

We called the two numbers on the Vouchers in total 6 times, beginning as soon as we understood we must make baggage claims, until we gave up and were convinced that we had been cheated of 350 euros. We called in total for 1,5 hours and only got a French voice mail… We had to book a rental car to go to the village where the vacation on a boat was about to start.

We’ have sent evidence of the phonecalls/ call-logs. We have sent them the lost-luggage-reports and the rental-car booking (why would we book a rental on the spot when we paid for a private driver!?) We did not want to drive ourselves because we then needed to take a taxi from a nearby village (the nearest AVIS-office) to the terminus, the plan was to be driven all the way to the final destination.

We had also started our journey at 04.30 in the morning and were quite dizzy by early afternoon…

But they choose to believe the driver who says this was a no-show! (Who made 350 euro, not having to make the drive)

We have waited over a month to make this review - giving them a chance to refund our money and believe the customer instead of the driver. But they don't give a sh-t.

So save money and annoyance and book a private taxi somewhere else or consider a rental car!

Extremely bad service

We had pre-booked and paid to be picked up at Samos airport. The plane arrived on time and we were quickly in the arrival hall, but there was no driver. We called the number on the booking and were told that the driver was unfortunately late. We waited 30 minutes and called again, were told the driver would be there within 15 minutes. We waited in vain. An hour after arrival we took a taxi to the hotel.

Here, 6 weeks later, we have received an answer to our complaint. They claim, without any documentation, that the driver contacted us to say he would be 15 minutes late and then waited in vain for us with a sign in the arrivals hall. Therefore, the case is closed and we are not entitled to get our money back.

Samos airport is not very big and we were pretty much the only tourists there, after everyone else from the plane had left.

I would caution anyone to do business with this company.

I had a business client arrive into Madrid who walked around arrivals for over an hour trying to locate FlyBus. He tried calling the number on the voucher but could not get through. He ended up paying for a taxi after 75 minutes. I am dealing with Karin at ShuttlesDirect who does not even care and tells me to contact them direct... even though they work for FlyBus?? I feel this is a scam company to be honest.

Nie wieder !
Flughafen Teneriffa: Schalter 14 , nein Schalter 17 ,
nein weiter hinter dem Ausgang, dann doch Schalter 14. Von Ihnen haben wir keine Unterlagen , vielleicht Schalter 17. Doch hier ist etwas handschriftlich.
Rücktransport: Wo werde ich abgeholt - da wo sie aussteigen, also am Bürgersteigrand vor dem Hafen in Teneriffa. Zu meiner gewünschten Uhrzeit, passend zu meinem Rückflug. Sie müssen anrufen. Habe ich versucht, aber unter zwei Rufnummern hat nie jemand abgehoben - kein Kontakt.
Habe dann einen anderen Shuttle kurzfristig buchen können, das hat prima geklappt.
Nie wieder !

DREADFUL! THEY WERE NOT THERE ON ARRIVAL AT SALSBURG AIRPORT AUSTRIA. IT WAS OUR HONEYMOON, I HAD COMMUNICATED WITH THEM PREVIOUSLY BY EMAIL TO MAKE SURE THEY WOULD BE THERE AND HAVE NO DELAYS AS WE WANTED THE HONEYMOON TO START ASAP. I WALKED THE AIRPORT LOOKING FOR THE DIRVER, I CALLED SHUTTLE DIRECT (NO ANSWER), I EMAILED AND I CALLED AGAIN, EMAILED AGAIN. WE WAITED 40 MINUTES AND FINALLY THE DRIVER WALKS INTO THE AIRPORT TO COLLECT US. I HAVE EMAILED MY COMPLAINT TO SHUTTLE DIRECT BUT THEY ARE BOUNCING ME AROUND. NO INTENSION OF A REFUND OR CREDIT NOTE. NEVER USE THIS SERVICE!!!

SCAM!
We paid online for an airport shuttle service in Fuerteventura and received a confirmation. I called the next day to ensure that they were coming and they said yes. On the day they were meant to pick us up, I called again to verify that they would be coming. They told me that there was no bus coming because I didn't confirm. Nowhere on the confirmation email did it say that I needed to confirm. Apparently calling to confirm and paying wasn't enough to actually confirm the service. I was also told that I needed to contact the driver, whose number did not appear in any email. In the end, we were fortunately able to get the last taxi in the area because they are few and far between. Leason learned, please don't use this service.

No los contrates si no quieres quedarte sin dinero y sin vuelo.

Los contratamos para una recogida de hotel a aeropuerto. Lo pagamos y les llamamos 2 dias antes para confirmar que todo estaba bien.

Nos dijeron que todo estaba en orden. Cuando llego el dolia de la recogida, el autobus no aparecio, por lo que llamamos por telefono a alameda. Nos atendio una chica con malos modales y nos dijo que es culpa nuestra porque deberiamos haber llamado al transportista para confirmar el dia antes. Dice que es responsabilidad nuestra leer el contrato del "voucher"

tras leer todas las indicaciones del voucher en ningun lado pone que se deba contactar con el transportista para confirmar. Vamos a poner una reclamacion para que nos devuelvan el dinero, pero tenieneo en cuenta como operan este tipo de compañias y sus practicas mafiosas lonveo dificil. Por ello, si pueden evitar contratar un servicio con ellos ganareis en salud, tienpo y dinero

Shuttle direct was a terrible experience in November 2022. Despite a pre-booked trip to the airport and advance payment, no car arrived as agreed. We called Shuttle Direct 6 times to call for the car, after that Shuttle Direct stopped answering the phone. We have complained in writing, but after 6 weeks we have still not received a refund. Stay far away from Shuttle Direct

We booked a coach transfer from Girona Airport to our hotel in Tossa de Mar. Having made the same journey before, we knew the coach couldn't stop outside our hotel as the road is too narrow and could instead drop us at a stop local to the hotel. This time the driver refused to take us further than the bus station, a 1.3km walk to our hotel. Luckily we could google the route. On the return journey we were expected to walk the same journey uphill in the dark to meet the coach at the bus station at 5.30am. We are over 60 years old and found this unacceptable. Its never happened before in all the times we've been to Tossa de Mar. I complained and got nowhere. They basically this is acceptable. We had no choice but to take a taxi to Girona for the return journey. Do I recommend? Certainly not.

Do not use they will not book the transport and will steal your money

Absolutely AWFUL transfer company. Took us 4 hours to get to Tossa de Mar from Barcelona airport (an hour and half journey) and then the driver said he 'couldn't' drop us at our hotel as the road was not accessible. After a half-hour walk we found the hotel - which turned out to be on the main road into Tossa!! I reported all of this and a mock investigation was undertaken, after which they washed their hands of us saying it's all in the terms and conditions small print. I looked again at the terms myself and they could essentially drop you wherever they felt like, in a totally different town if they wanted. They are cowboy scammers just ripping off unsuspecting people. Please avoid.

Paid for 2 car seats but no available when we were picked up. Wrote to the company to get the money back for the seats and no response back

Booked pickup in Torremolinos and left stranded by them at 6 AM. Their "out of hours" phone line is plain out of order (no answer). Bus company: Autocares Bravo SA. Booked via Shuttledirect.com, who also did nothing to answer my complaint. AVOID THESE COWBOYS !!

Don't use them! The bus I had in Majorca dropped me 30 minutes from my hotel and I had to walk in the heat and ask directions before finding my hotel. The customer service blamed the bus company but ultimately, they are to blame as they arrange. I do not recommend them, waste of money and good luck getting to your destination!!!

Megusta los aviones de viaje. Le doy 5 estrellas la empresas aerolines

Horrible. I booked a lovely tour from Benidorm and the company cancelled it - without even a polite email. Disgusting. I will never use them

We followed the provided instructions and expected to be met by a staff member in a yellow tee shirt. Nobody met us. We waited 45 minutes. We wandered the airport and finally found a small kiosk fir the company. No apology. The offer of the next bus in twenty minutes. We took a cab and arrived at our hotel within fifteen minutes and the cost was only slightly more. We decided not to use this company to return to the airport but to take a taxi instead.