Viber Opiniões 283

Terrible connections and a user unfriendly interface. So many other - and better - apps to choose from.

Viel Werbung und hat sich verschlechtert im Vergleich zum früher!
Heute kamm die Mitteilung daß das Programm beendet. wurde!??
Also dann besser so, und weiter mit Signal und Whatsapp.
Werde nicht vermissen!

Je change de téléphone (mais toujours avec le même numéro), impossible d'activer l'application.

Je bataille depuis 5 jours avec eux, je reçois sans cesse les mêmes réponses (désinstallez, recommencez au début, vérifiez que vous n'avez pas de vpn, que la version est à jours, avec wi-fi, avec 3G...), bref, rien n'y fait, ils sont incapables de me dire d'où vient le problème ! Apparemment de chez eux puisque j'ai tout essayé et que j'avais pu activer l'application sans aucun problème sur mon ancien téléphone...

Comble du luxe, il est impossible d'ajouter un nouveau contact sur l'application PC !

Bref dès que je trouve une alternative, j'annule mon abonnement.

Angelina C. resolved an issue that was surprisingly confusing to handle on my own when I upgraded from my iPhone 15 Pro to a new iPhone 17 Pro. Viber’s instructions could be much clearer; a simple, step-by-step guide written with busy users in mind would have made the process far easier. I truly appreciated Angelina’s patience, clarity, and efficiency in helping me sort it out. Oh! Live support is available only after one purchases a subscription.

Es wurden 20 € für Abonnent kassiert abgebucht aber keine Leistung keine Guthaben keine Telefonie einfach gestohlen

New phone works with everything else, except for Viber!

Vibers says it is going to make an incoming call to activate using that call's last 4 digits, BUT it NEVER arrives! I tried reinstalling. Many people have had the same exact problem for at least 2 years.

After mailing support, a 6 digit code arrives without notice on SMS, but it is useless, since Viber demamnds 4 digit code.

THIS HAS BEEN A PROBLEM FOR over 2 YEARS! PLEASE LISTEN TO YOUR CUSTOMERS AND FIX THIS BUG!

Terrible - calls cut out constantly even on really strong wifi :( wish I could get my money back.

"Viber Media was founded in Tel Aviv, Israel, in 2010". What can you expect then?

Je ne comprends pas qu'en 2026 aucun ingénieur ne puisse faire mieux voir aussi bien que Skype. Qualité des appels très mauvaise, quand on arrive à joindre la personne. Souvent d'autres personnes à l'autre bout du monde décroche. Perte de temps et énervant.

It doesn't make landline calls waste of money and time I DO NOT RECOMMEND IT TO ANYONE

After the demise of Skypes paid service, I went searching for an alternative non-business service. I make regular personal calls to a couple of numbers in US from the UK, so wanted something basic. Well my first issue was with the setup. I created an account on my laptop paid for the first month, and all seemed fine. However when I downloaded the Android app, the app would not recognise my login details. Took a couple of days of changing passwords before it finally allowed me to log in.

Now for the call issues: to begin with it drops constantly, and the limited support pages basically blame my internet connection, I have a very good internet connection, furthermore I have tried the service on several other friends internet connection and have the same issue.

Now the latest problem is, if I try to make a call on a morning, (UK GMT) Vibe out simply sits there with a ringing tone, eventually ending with the app disconnecting and informing me that the other person was not available. This is nonsense because I have on multiple occasion been chatting on Whats-app via mobile data on my cell so can hear myself if their phone is ringing, and its simply not.

Now on an evening, (UK GMT) it sometime works as advertised, but if you become quite for just an instant it disconnects. I had looked at the pro service, however, after my experience with the basic, I'm not willing to waist money trying it out.

⭐☆☆☆☆

I am extremely disappointed with Viber and the lack of effective customer support.

After switching to a new device, I tried to restore my data on the platform, but the process turned out to be nearly impossible. Despite multiple attempts to contact support, I did not receive any meaningful assistance.

In the end, my data was lost without a clear explanation and without proper support from their side.

For a platform with so many users, this level of data handling and customer care is unacceptable.

I would not recommend using Viber.

The app fails repeatedly to verify my phone number. It says I will receive a call but no call comes through. I uninstalled and reinstalled several times with the same result. Then I tried a different phone with a different provider. This time I did recieve a call but the verification was rejected. (Yes, I did make sure I entered the correct phone numbers and digits every time.)

After giving it a 1 star review on Google I received a response from Viber telling me to click a link and enter my issues there. I did, and I received an email telling me that I would receive an SMS. No SMS was received.

I then tried Yolla which uses exactly the same verification procedure. That worked on the first try.

Aweful company and customer service everytime when i reach them they dont reply or when they do the say we have resolved your issue. now i have been blocked for no reason cant use Viber Out i have paid for credit. aweful company and customer service team.

Totally useless Viber out! I have credit but all calls fail. So frustrating!

WARNING – DO NOT USE THIS SERVICE UNTIL THIS IS FIXED

I am writing this as a serious warning to others. I paid for a Viber subscription almost a year ago and I have never been able to use it, yet they continue to charge me every single month.

Order ID: 2157900367837581310

The system allowed me to register and PAY without any login. The number I used is a VOIP number from Sonetel, which I rely on while travelling because I do not have a normal mobile network. Payment was accepted immediately.

After paying, I tried to log in to actually use the service. Then suddenly the system said the same number was INVALID for login. So the number was good enough to take my money, but not good enough to access the account.

It gets worse:
You can ONLY cancel the subscription inside the dashboard.
But I CANNOT enter the dashboard.
So I am trapped in a loop where money is taken every month for a service I have NEVER been able to use.

I have contacted Viber many times via email, social media, and support channels. I have received ZERO responses. No help, no explanation, no human contact at all.

This is completely unacceptable.

What I demand immediately:

Cancel this subscription now
Refund all payments taken
Written confirmation that no more money will be charged

Until this is resolved I strongly advise people NOT to subscribe to this service. If something goes wrong, you may have no way to reach support or cancel, just like me.

I hope Viber finally responds here and takes this offline to solve it properly.

Works well and worth the money.

Scummers . Is not true about low cost calls.

I’ve never been able to activate Viber because I never receive the activation call or OTP. I tried again six months later with the same result. Support ignored my actual questions and kept sending copy-paste instructions to reinstall the app and resend screenshots I had already provided. They never checked whether their system even tried to call my number or if using a Swedish number in Bulgaria was the issue. I moved my customers to WhatsApp instead. Viber Support Ticket #13680890

In the response from Viber you can clearly tell that they did not actually read what I wrote once again, considering that I had already added the ticket number (that you see above).
Hello Felix, thanks for reaching out! Kindly provide your support ticket number from the email so we can look into it and expedite the process.

Viber it’s complete rubbish. I use it to call abroad or travelling abroad to call landline numbers like consulates and utility companies. It’s totally useless as it cuts out after about 9 rings. Anyone who has the least bit of experience with Utility companies or government departments knows that you have to hold the call a lot longer than 9 rings to get through to somebody. Further I don’t understand why anyone would want to use Viber to reach mobile phones with apps like WhatsApp. Total waste of money.