Victoriaqueen Opiniões 

32
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought a dining table from Victoria Queen a month ago and couldn't be happier. The quality is excellent: it's solid, well made and looks fantastic. The service was just as good. The team were helpfu... Ver mais

Classificada 5 em 5 estrelas

The service the guys provided me was as professional as you can get from a small business like this. Choosing colours for home decor was hard enough, but the support provided helped me choose the best... Ver mais

Classificada 5 em 5 estrelas

The team at Victoria Queen were extremely helpful when I was looking for a new lounge and coffee table for our new house. Our furniture was delivered on time and is of the standard we were exp... Ver mais

Classificada 1 em 5 estrelas

DON’T LET THE PHOTOS LURE YOU IN - DO NOT BUY FROM THIS COMPANY. I ordered cushion covers early August. Looked at the shipping, 8-10days, they’re only cushion covers so should be quick…nothing. Em... Ver mais

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3,5

Aceitável

TrustScore: 3.5 em 5

32 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(32)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Beautiful dining table and great service

I bought a dining table from Victoria Queen a month ago and couldn't be happier. The quality is excellent: it's solid, well made and looks fantastic. The service was just as good. The team were helpful, responsive and easy to deal with from start to finish. The table was dispatched quickly too, which was a nice surprise. I'd happily buy from Victoria Queen again and would recommend them to anyone looking for a quality dining table.

16 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely obsessed with my cream…

Absolutely obsessed with my cream bubble blanket! I have had it since last year and it is still in perfect condition and I get so many compliments on it on my bed. I’ve just ordered a side table I can’t wait for my order !! Thanks Victoria Queen!

1 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Happy customer

The team at Victoria Queen were extremely helpful when I was looking for a new lounge and coffee table for our new house.

Our furniture was delivered on time and is of the standard we were expecting.

I went back and purchased some blankets and cushions for the house and for my mum also.

Happy customer - thanks!

29 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience

The service the guys provided me was as professional as you can get from a small business like this. Choosing colours for home decor was hard enough, but the support provided helped me choose the best outcome for our home.

24 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased coffee table and couch’s for…

Purchased coffee table and couch’s for my new house. Very pleased with how they look in the space. Exactly how I envisioned it after looking through the photos. They were honest with delivery time which I know can vary with furniture. Overall, very happy.

29 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I couldn’t be happier with my…

I couldn’t be happier with my experience with this company. From the moment I placed my order, the whole process was smooth, easy, and professional. The customer service was fantastic, and they were extremely helpful and responsive whenever I had any questions.
The products purchased are absolutely beautiful and even better than I expected. Feels really well made, and looks fantastic in the room. You can tell that a lot of attention has gone into the quality and design.
The delivery was also handled really well, and everything arrived in perfect condition. It’s not often you get such a great combination of quality, service, and value for money.
I would definitely recommend this company to anyone. I’m extremely happy with my purchase and would happily buy from them again!

1 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Unique & stylish

I’ve now purchased from Victoria Queen Furniture twice and love their pieces. The designs are unique, stylish and really stand out. I’m so happy with my new bed, and delivery was exactly as communicated. I’ll definitely be back!

18 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Stylish furniture and helpful customer service

I had a positive experience ordering from Victoria queen. The ordering process was straightforward, the team were helpful and responsive, and the communication made the process easy. The furniture is stylish, well presented and feels like great value for money. I’m very happy with my order and would recommend Victoria queen to others.

27 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to use website

Easy to use website
Bought some decor for my home which came fast and pain free
Even recommended to family which ordered and loved the products too

16 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service was impeccable

Customer service was impeccable.
I had several questions regarding quality of fabrics/material for living room pieces (couch and coffee table). The team was responsive and incredibly helpful, answering all my questions and concerns.
Delivery time estimates were accurate.

28 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DON’T LET THE PHOTOS LURE YOU IN

DON’T LET THE PHOTOS LURE YOU IN - DO NOT BUY FROM THIS COMPANY.

I ordered cushion covers early August. Looked at the shipping, 8-10days, they’re only cushion covers so should be quick…nothing. Emailed my enquiry about delivery timeframes…nothing. No tracking email, no cushion covered and no reply to my follow up email earlier this week. I do not recommend this company. Shocking customer service and now I really worry about the quality of their products if this is the service they are providing. No reputable Australian company would have such terrible service. Avoid at all costs.

28 de agosto de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Hi Erin, We can confirm that your refund has already been processed. Thank you for taking the time to share your feedback, it helps us identify where we need to do better. We truly wish you all the best moving forward.

Classificada 1 em 5 estrelas

crappy experience

This company has crappy products, terrible customer service an an unconditional no return policy, don't support then.

19 de junho de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

We always aim to provide quality products and responsive customer service, and we sincerely regret that your experience was disappointing. While our return policy is outlined on our website, we do review concerns on a case-by-case basis and work with customers to find a fair resolution whenever possible. We appreciate your feedback and are always looking for ways to improve and resolve every concern.

Classificada 1 em 5 estrelas

Fake marble/printed stock was sold to…

Fake marble/printed stock was sold to me for real marble price, a TV unit, I saw customer satisfaction guarantee on the website, when I asked them for refund of their fake product, everything was a lie including the product and customer satisfaction!!!
Never trust their products and their announcements.

15 de março de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Hi Kim, We would like to assure you that we do not use fake or printed marble on products advertised as genuine marble. As marble is a natural stone, every piece has its own unique veining, colour variations, and patterns, which means no two items will ever look exactly the same.

We understand that the appearance may have differed from your expectations, and we're sorry that this led to your disappointment. We genuinely appreciate your feedback and are always committed to being transparent about the natural characteristics of our materials.

Classificada 1 em 5 estrelas

I ordered an office desk and chair to…

Do not be fooled by the comment "your refund was processed" There was no REFUND. The truth is American Express processed a back charge as when I did receive my order it was very very different to what they advertised and what I actually received. I wanted the items picked up as I was completely fooled by their fancy website.
Clearly, they were unable to dispute the back charge and have left me with office furniture which is absolute rubbish.

I ordered an office desk and chair to the value of almost $9k on March 3rd 2026. On April 24th I was sent an email stating “…keep your phone close…” as my order will be delivered soon. It’s now May 20th and still nothing. Reading the responses to these negative reviews and they are all the same wishy wash words and the same dialogue that I have received. I have lodged a chargeback from American Express as it seems this company is a scam with a capital S!

3 de março de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Hi Gina, As outlined in our shipping policy at the time of purchase, larger furniture orders such as your office desk and chair are shipped via sea freight and have an estimated processing and delivery timeframe of 8–10 weeks.

We'd also like to clarify that your refund has since been processed, and this matter has been resolved. We appreciate your feedback and wish you all the best moving forward.

Classificada 1 em 5 estrelas

Poor quality goods not as advertised

Scam Ordered the beautiful amber opal essence vase. Received a poor qulity chunky brown hollow lump of glass. Rubbish.

30 de abril de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Hi Angel, We would like to assure you that we send the exact item that was ordered, and we do not substitute products. If an item arrives faulty or is damaged in transit, we're always happy to review the issue and offer an appropriate resolution, including a refund or replacement where applicable. In this case, however, we were unable to identify any fault or damage with the product. Thank you for your understanding.

Classificada 1 em 5 estrelas

I purchased a bar trolley and never arrived!

I purchased a bar trolley nearly four months ago, and it still hasn’t arrived. Every time I’ve inquired over the past three months, I’ve been told it’s held up in customs, which I find increasingly hard to believe given the length of the delay. To make matters even more frustrating, two months after my purchase, I received a text asking for feedback on the product and service, even though I hadn’t received the item. This lack of communication and accountability has been extremely disappointing. Based on this experience, I would never order from this company again and would caution others to think twice before doing so. I believe this is a scam!

22 de março de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Hi Tina, We're sincerely sorry for the frustration caused by the delay and completely understand why this was disappointing. According to our records, your order was successfully delivered on 07/05, a few months after it was placed.

Unfortunately, your shipment experienced an extended customs clearance process. While we understand how frustrating this was, customs inspections and processing times are handled by the relevant authorities and are entirely outside of our control, with no way for us to expedite the process.

We also apologise for the automated feedback request you received before your order arrived. That message was triggered by our system based on the order date and did not reflect the actual delivery status. We appreciate your patience throughout the process and regret that your experience did not meet your expectations.

Classificada 1 em 5 estrelas

If I could give this company less than…

If I could give this company less than one star I would. I ordered one item back in January and still have not received the package (mid March). Shipping was advertised as 7-10 business days for small items. Where is it? No communication or updates on what was happening until I sent a follow up email. Still no item. Will it ever come? Buyer beware.

10 de março de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating delays can be.

Our standard shipping timeframe of 7–10 business days applies to small items only. As outlined in our shipping policy, larger orders are transported via sea freight, which typically requires 8–10 weeks for delivery due to international transit and customs processing.

That said, we would be happy to look into your order and provide you with a more accurate update. Could you please provide your order number so our team can investigate the shipment status and assist you further?

We appreciate your patience and look forward to resolving this for you as quickly as possible.

Classificada 5 em 5 estrelas

Beautiful Quality & Exceptional Customer Service

We recently purchased natural stone bathroom accessories from Victoria Queen, and we are absolutely thrilled with our order.

The quality and detailing of the products are exceptional. Even better in real life than in the photos. The stone has a beautiful finish, and you can genuinely feel the craftsmanship. They have already elevated the overall look of our bathroom.

What truly stood out, however, was their customer service. Jasmine assisted us with a minor sizing misunderstanding on one of the items and responded promptly with a clear and generous resolution. The issue was handled immediately and professionally, which gave us great confidence in the brand.

It’s rare to find both premium product quality and such attentive client engagement. We’re very impressed and would definitely recommend Victoria Queen.

16 de fevereiro de 2026
Opinião espontânea
logótipo da Victoriaqueen

Resposta da Victoriaqueen

We’re thrilled you love the natural stone pieces and that they exceeded expectations. We will also pass your lovely feedback on to Jasmine — she’ll be so pleased to hear it.

Thank you again for your support and recommendation

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