Victoriaqueen Opiniões 

Resposta da Victoriaqueen

6/02/2026

Hi there,

Thank you for taking the time to share your experience. We’re genuinely sorry that your order did not meet expectations and that the situation left you feeling frustrated, that’s never what we want for our customers.

We’d like to clarify that Victoria Queen is not a dropshipping company. We operate with three international warehouses, which allows us to ship worldwide. Because we ship globally, delivery times can vary depending on destination, customs clearance, and carrier handling, and we understand how delays without clear communication can be disappointing.

We take customer service very seriously and strive to respond to all emails within 24 hours. Our team is consistently available via email, and we’re sorry if you felt this wasn’t the case during your experience.

Regarding the plug type: as an international retailer, products may be dispatched with different regional plugs to accommodate global orders. That said, receiving an item that didn’t meet your expectations is not acceptable to us. We would be more than happy to arrange a free replacement to correct this.

While it’s upsetting to be described as a scam, we do note that the product was delivered. However, it’s clear that the overall experience left you unhappy, and we are fully prepared to make this right.

Please contact us directly at hello@victoriaqueen.com
, and our customer care team will assist you promptly with a resolution.

Resposta da Victoriaqueen

11/09/2026

Hi Jackie, We'd like to clarify that we have never claimed to be a UK-based business. We operate as an international online business and serve customers worldwide, with our policies, including our delivery terms, clearly outlined on our website before purchase.

Our standard delivery service is curbside delivery, and while we understand this may differ from expectations in some regions, it is not intended to be misleading. We also work with established local delivery partners to complete final-mile deliveries in each country.

We're sorry that this purchase did not meet your expectations and appreciate your feedback. We continually review our processes to improve the experience for customers around the world.

Resposta da Victoriaqueen

14/09/2026

Hi Robyn, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We'd like to clarify that your order was processed and shipped within the expected timeframe. Unfortunately, any customs inspections or extended clearance times are handled by the relevant customs authorities and are outside of our control.

Regarding the quality concerns, we sincerely apologise for the issue you experienced. We take quality very seriously, and all of our products undergo quality assurance inspections before dispatch to ensure they leave our warehouse in good condition. After you reported the bent leg, we arranged a replacement, and according to our records, it was sent to you. We have not received any further updates following the replacement and hope that this resolved the issue.

We appreciate your feedback and are sorry that your overall experience fell short of your expectations.

Resposta da Victoriaqueen

10/12/2025

Hi Alla,

We are very sorry to hear about your experience and truly understand your frustration, especially as this order was intended to be a gift. That is never the disappointment we want for our customers.

We do want to clarify that our shipping policy states a delivery timeframe of 10–15 business days. Your parcel arrived just after this window, and we sincerely apologise that it did not reach you in time for the occasion.

While we are an Australian-based company, we operate globally with fulfilment centres in multiple regions including the USA, EU, and Asia. Our products are sourced worldwide and dispatched from the warehouse closest to the item's availability. This allows us to offer a broader range of unique pieces, though it can mean items ship from international locations depending on stock and destination.

Although we strive to meet all delivery estimates, some aspects of shipping—particularly during peak periods like the lead-up to Christmas—are handled by third-party couriers and may experience delays outside of our control. We fully understand how disappointing this can be, and we are truly sorry that this impacted your gifting experience.

We hope you can accept our apologies, and we would love the opportunity to make this right for you. Please reach out to our support team so we can assist you further.

Thank you for sharing your feedback. It genuinely helps us improve.

Resposta da Victoriaqueen

24/11/2025

Hi there,

Thank you for your message — we take feedback seriously and want to clarify a few important points.

After reviewing our system, we can confirm that only one email was received from you, and it was responded to within 24 hours. We also have verified records showing that all transactional emails (order confirmation, payment receipt, etc.) were successfully delivered to the email address provided at checkout.

Please double-check your junk/spam folder, as these automated emails can sometimes be filtered there by mistake.

We want to reassure you that we are absolutely not a scam. Our company has been in business for over 10 years, delivering thousands of orders to customers globally.

If you’re still unable to locate the emails, please reach out again and we’ll be more than happy to assist promptly. Your order and your experience with us are important, and we’re here to help.

Resposta da Victoriaqueen

28/01/2026

Thank you for taking the time to share your experience. We’re genuinely sorry that aspects of your delivery did not meet your expectations, and we acknowledge your disappointment.

While we take responsibility for your overall experience with Victoria Queen, we’d like to clarify that our couriers are independent third-party operators. As such, we unfortunately have no direct control over their scheduling or arrival times, despite delivery preferences being noted and passed on. We’re glad to hear, however, that the driver himself acted professionally.

Regarding packaging, all of our furniture is delivered in wooden crates with foam protection. This is standard practice for all furniture shipped via sea freight and is essential to ensure items arrive safely and undamaged. Shipping in cardboard or plastic is not suitable for furniture of this size and value, as it would significantly increase the risk of damage in transit. For this reason, wooden crating is used across the industry.

We’d also like to clarify that we do not charge customers any additional fees after purchase. Any out-of-pocket expenses related to storage, delivery timing, or the optional removal of packaging are at the customer’s discretion and arranged independently.

We appreciate you highlighting areas where communication could be clearer, and this feedback is being taken on board to help improve our processes moving forward. While we’re pleased you love the furniture itself, we regret that the delivery experience fell short of what you expected and thank you for bringing this to our attention.

Resposta da Victoriaqueen

1/07/2025

We're truly sorry to hear about your experience and want to assure you that we take feedback like this very seriously.

At Victoria Queen, we pride ourselves on offering quality products and service, and it's disappointing to hear that your order did not reflect our usual standards. We never want any of our customers to feel unheard or undervalued.

What you’ve described is not the experience we aim to deliver, and we would very much appreciate the opportunity to investigate this further and make it right. We kindly ask that you reach out to our support team directly at: hello@victoriaqueen.com, so we can assist you personally and review the full details of your order.

Resposta da Victoriaqueen

1/07/2025

We're genuinely sorry to hear that you’re unhappy with your experience. We take product quality and customer satisfaction very seriously, and we understand how disappointing it can be when something doesn’t meet expectations.

We want to assure you that our pieces are crafted with care, and we work closely with international partners to maintain both design integrity and material standards. That said, we're sorry to hear that your order didn’t arrive as expected.

We would really appreciate the opportunity to look into this further. Please reach out to our support team at: hello@victoriaqueen.com so we can better understand the issue and work toward a resolution.