The company delivery time and checkout is brilliant. The product is utter garbage. Took as much time to take the protective film off than to put it together. Cheap flimsy steel that isn’t galvanised o... Ver mais
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Excellent Service and Quality! A great online store! I had a concern with one of my products, and VidaXL arranged to have the item collected and returned at no extra cost. I was so impressed with th... Ver mais
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I was pleased with the prompt delivery of my order. It arrived in good condition. The assembly instructions were adequate but could be improved, The resulting shed looks nice and is fulfilling the... Ver mais
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VidaXL products are budget priced, arrive promptly and most seem reasonable quality, I have bought outdoor structures before which are excellent. However the hothouse kit purchased recently is of su... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informações de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,1
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
The worst of the worst
The worst of the worst! There is poor, there is bad, there is horrible and then there is this company! The only thing they get 5 stats for is poor service! We bought a table off them! It arrived with a piece missing, none the less the first piece in the poor instructions! We called. Emailed. Spoke to there ai chat, finally got to what appeared to be some what of a human who just stopped replying! finally get an email response with no actual answer accept they will try contact the relevant department. I actually dont even want the missing piece anymore but NO one and i mean NO one should buy anything from these guys.
11 de agosto de 2026
Opinião espontânea
Resposta da vidaXL
Hello Greg,
Thank you again for taking the time to share your experience. I'm sorry for the frustration caused by receiving your table with a missing part and for the difficulties you encountered while trying to obtain assistance.
I understand how disappointing it was to receive an incomplete product and then spend additional time contacting us through multiple channels without receiving the support you expected. Your feedback regarding both the missing part and the customer service experience has been noted.
I reached out to provide an update regarding the replacement part request and to offer further assistance. As I have not heard back, I will assume no further assistance is required at this time.
However, if you still require any assistance regarding your order, please feel free to contact us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
But the remote we are unable to connect…
But the remote we are unable to connect for the massage doesn’t fit.
30 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
We’re sorry to hear that you have experienced an issue with the remote and that it does not fit as expected. We understand how frustrating this can be and would be happy to help resolve the issue. Please contact us at feedback@vidaxl.au so we can assist you further.
Kind regards,
Elyn
vidaXL
the wire is a nightmare
the wire is a nightmare. Holes all through it now because the wiring got all tangled. The rest of it was easy to do, but if you move often, this is not ideal because you have to cut the wire to pack it down...
3 de agosto de 2026
Opinião espontânea
Resposta da vidaXL
Hi Madison,
Thank you for taking the time to share your experience.
We're sorry to hear that you encountered difficulties during the assembly process and that the wire mesh did not meet your expectations. We understand your concerns regarding the practicality of dismantling and relocating the kennel in the future.
We reached out to you directly to better understand the situation and review your concerns in more detail. However, despite our follow-up attempts, we did not receive a further response.
If you still require assistance, please feel free to email us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Great people to deal with organised my…
Great people to deal with organised my chair to be picked up and money refunded only problem was with carrier but eventually everything went okay
31 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We're pleased to hear that you were satisfied with the support you received and that your refund was completed successfully. We appreciate your understanding regarding the issue with the carrier and are glad everything was resolved in the end.
Kind regards,
Elyn
vidaXL
Garden edging
Good product. Could be stronger. Does the job. Very quick delivery.
4 de agosto de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your review. We're pleased to hear that the garden edging arrived quickly and is doing the job. We also appreciate your feedback regarding its strength, as it helps us continue to improve our products.
Kind regards,
Elyn
vidaXL
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We're delighted to hear that you're happy with the product and the fast shipping. We appreciate your trust in vidaXL.
Kind regards,
Elyn
vidaXL
Used table as pot plant stand and its…
Used table as pot plant stand and its ideal size. Easy to put together and study.
15 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your kind review! We're delighted to hear the table was the ideal size for your plant stand and that you found it easy to assemble and sturdy. We appreciate your support.
Kind regards,
Elyn
vidaXL
I wish I loved this office chair
I wish I loved this office chair. Definitely not as fluffy or comfortable unfortunately as the picture depicts. Very thin. Can feel the frame work beneath the cushioning, which is hardly there. Disappointed.
3 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Jaime,
Thank you for giving us the opportunity to discuss your concerns directly.
We are sorry to hear that the office chair did not meet your expectations in terms of cushioning and comfort. We understand how disappointing this can be when a product does not provide the level of comfort you anticipated.
We appreciate you taking the time to share additional details and photos with us, which helped us better understand your experience. We are pleased that we were able to reach a resolution together and assist you further.
Thank you for your patience and cooperation throughout the process.
Kind regards,
Tanya
vidaXL Webcare Team
After 4 hours and $150 to pay someone…
After 4 hours and $150 to pay someone to assemble Nothing is marked. Would never buy again.
29 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Judy,
Thank you for sharing your feedback.
I am sorry to hear about the difficulties you experienced during assembly and the frustration this caused. We would really like the opportunity to assist you further with this matter.
As your order was placed through Bunnings, the best way for us to help is through Bunnings' messaging system. This ensures we can securely access your order details and review your concerns properly.
Please send us a message through your Bunnings account, and we will respond to you directly there to assist further.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL Webcare Team
Delivery was fast but the product had a…
Delivery was fast but the product had a manufacturing fault and damage caused by the delivery company
Edit- the company replaced my item quickly. They were helpful and easy to deal with
11 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Mandy,
Thank you for taking the time to share your feedback.
I am sorry to hear that the item arrived with damage and a manufacturing issue. I understand how disappointing this must have been, especially when you were expecting the product to arrive in good condition.
Following your review, we reached out directly to discuss your concerns and work with you towards a resolution. We are pleased to hear that the matter has now been resolved and that everything is in good order.
Thank you for your patience and cooperation throughout the process. We appreciate the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
The ease of ordering and timely…
The ease of ordering and timely delivery.
However, instructions were not the best as nothing was marked ,b c etc...according to the booklet, it was not very clearly, was distorted print, hard to identify components.
18 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear that you found the ordering process easy and the delivery timely. We’re sorry that the instructions were not as clear as expected, and we appreciate your comments regarding the assembly guide.
Kind regards,
JC
vidaXL
Goods taking to long to arrive
A few issues with delivery however vompany went beyond expectation to resolve the issue, thankyou
24 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Kevin,
Thank you for taking the time to update your review.
We're sorry for the difficulties you experienced with your order and understand the frustration this caused.
We're pleased that we were able to communicate with you directly, review your concerns, and work towards a positive outcome. We truly appreciate your patience, understanding, and cooperation throughout the process.
Thank you again for your kind words and for giving us the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
Felt like one million pieces
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are only plastic. Also had to buy extra screws from Bunnings to make sure the thin wire mesh could be properly secured. Took two people five hours a day for six days to put it together, the instructions are terrible and very small.
12 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Geoff,
Thank you for taking the time to share your experience.
We appreciate the opportunity to have reviewed your feedback. We understand that the assembly process required significantly more time and effort than you anticipated and that the number of components and assembly instructions contributed to your frustration.
We reached out to gather additional information and offer assistance; however, we did not receive a response. As a result, we have been unable to investigate your concerns further.
If you still require assistance, please feel free to contact us at feedback@vidaxl.com.au, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Great product
The item arrived very quickly.
I am very happy with the quality of the product.
Be aware that only low profile shoes fit if you use the separator to make 2 shelves per drawer.
You can always have one drawer with no separator for larger shoes/boots.
Overall excellent product
20 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product quality and fast delivery. We also appreciate you sharing your helpful advice about using the separators for different types of footwear.
Kind regards,
Elyn
vidaXL
Dodge products
Dodge products. They sell products that are very different from photos. Poor quality and customer service is horrible too. Do not buy anything from them, even via Bunnings as they won't help you much.
15 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi Stella,
Thank you for taking the time to share your experience.
We are sorry to hear that the product did not meet your expectations and understand the disappointment this caused. We appreciate the opportunity we had to review your concerns and discuss the matter with you directly.
I am pleased that we were able to work towards a resolution and address your concerns. Thank you for your patience and for giving us the chance to assist you.
Kind regards,
Tanya
vidaXL Webcare Team
DO NOT DEAL WITH THIS SELLER
DO NOT DEAL WITH THIS SELLER! The item was $89 (Prime free delivery) and initially not delivered to my address so the seller put the delivery on hold. After I followed up, the seller advised AMAZON provided my wrong address! Therefore they took longer than expected to deliver. Once I received the item, it was of extremely poor quality and I returned the item via AMAZON return label and paid $25 postage. After multiple emails back and forth for WEEKS with seller who continued to blame me for the wrong return address on the AMAZON label, they only refunded $51 claiming this was a gesture of goodwill. I am out of pocket $38 difference for the item and $25 for postage of a rubbish product.
THEY ARE RIP OFF be warned about the quality because if you need to return, you will not get a refund for the amount you paid for it, plus return postage.
17 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Melissa,
Thank you for sharing your feedback. We’d really like to assist you directly with this matter. Since your order was placed through Amazon, the best way for us to help is via Amazon's message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Amazon account (go to "Your Orders" → "Contact Seller"), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL
Great product
Great product. Well packaged with easy to follow instructions and the cabinet looks so good in our dining room.
They have a very interesting range of products that are reasonably priced.
I highly recommend "vidalXL"
7 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that you're pleased with the quality, packaging, easy assembly, and the look of your cabinet. We truly appreciate your recommendation and your kind words about our product range.
Kind regards,
Elyn
vidaXL
The item is terrible
The item is terrible. Bought a tool draw unit. There is no way this would hold tools. It is cheap and nasty. The draws are much smaller than the cabinet so you think you are getting draws with lots of room, but no, the draws are deceptively a lot smaller than the unit!!. The draws stick and the wheels that the draws run on are cheap and nasty. Complete waste of money
17 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hi T.S.,
Thank you again for sharing your experience.
We reached out to learn more about your concerns regarding the drawer size, drawer operation, and overall quality of the tool drawer unit, as we wanted the opportunity to review the matter further and assist. However, we have not received a response to our recent messages.
If you still require assistance, please email us at feedback@vidaxl.au, and we will be happy to look into this for you.
Kind regards,
Tanya
vidaXL Webcare Team
Literally the worst product I have ever…
Literally the worst product I have ever bought
It is in pieces now on the street
It requires about 100 screws
The screws sent in the package are too small
Really horrible Chinese-made garbage
17 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Hello Tania,
Thank you again for taking the time to share your experience.
I was sorry to learn that you encountered difficulties during assembly and that the product did not meet your expectations. After reading your comments, I reached out to better understand the issue and requested further information so we could review your concerns and explore possible solutions.
Unfortunately, we did not receive the additional details needed to investigate the matter further. However, we appreciate the feedback you provided, as it helps us identify areas where improvements may be needed.
Should you require any assistance in the future, please do not hesitate to email us at feedback@vidaxl.com.au. We would be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Vidaxl sorted out my problem with the…
Vidaxl sorted out my problem with the door professionally and quickly. I was very impressed with their response, particularly Michelle's. Thank you, Barry.
17 de julho de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your kind review! We're delighted to hear that your issue was resolved quickly and professionally, and that you were pleased with the support you received. We truly appreciate your feedback and thank you for choosing vidaXL.
Kind regards,
Elyn
vidaXL
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