The company delivery time and checkout is brilliant. The product is utter garbage. Took as much time to take the protective film off than to put it together. Cheap flimsy steel that isn’t galvanised o... Ver mais
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Excellent Service and Quality! A great online store! I had a concern with one of my products, and VidaXL arranged to have the item collected and returned at no extra cost. I was so impressed with th... Ver mais
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I was pleased with the prompt delivery of my order. It arrived in good condition. The assembly instructions were adequate but could be improved, The resulting shed looks nice and is fulfilling the... Ver mais
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VidaXL products are budget priced, arrive promptly and most seem reasonable quality, I have bought outdoor structures before which are excellent. However the hothouse kit purchased recently is of su... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Informações de contacto
Cherry Avenue 901, 94066, San Bruno, Holanda
- vidaxl.com.au
3,1
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Can't trust their products
I bought a corten steel planter box from vidaXL. It was advertised as "exceptionally durable" but it did not even last two years before it rusted through.
For a $162 purchase they offered a $25 refund. Customer service reads like AI triage with template responses.
Can't trust this business or their products.
--
Update: They reached out after this review but refused to reimburse my out-of-pocket costs - installation, soil, removal and disposal.
Their position seems to be: lowball an offer and call it "goodwill", blame the customer ("you only notified us after the product had already fully deteriorated"), hope the customer gives up and goes away.
Nothing left to do but go to VCAT.
29 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Harvey,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with the product and with the outcome of your claim. We understand your concerns and appreciate the opportunity to review the information and photos you provided.
We have reached out to you directly regarding your case and remain available to discuss the options available to assist you further. Should you wish to continue the discussion, please reply to our correspondence and we will be happy to help.
Kind regards,
Tanya
vidaXL
Impossible to build
Ordered a book shelf and it's impossible to build. The flatpack came with no labelling on any of the individual pieces, and the manual is so complex it's extremely difficult to put together. I'm halfway through and I can't complete it. Holes don't line up, the instructions are unclear... totally awful.
2 de junho de 2026
Opinião espontânea
Resposta da vidaXL
Hello Emma,
Thank you for your review.
Following our previous response, we requested additional information so that we could investigate the concerns you raised and provide assistance. As we have not received a reply, we have been unable to locate your order or review the matter further and will now close our enquiry.
Should you still require assistance, please contact us at feedback@vidaxl.com.au with your order number and the email address associated with your purchase, and we will be happy to help.
Kind regards,
Tanya
vidaXL
Don't purchase this item
Aviary with Extension Outdoor Budgie Cage Parrot House Silver Steel vidaXL - Size 209 x 203 x 216 cm
Purchased this item on 18 May 2026 through Big W Marketplace. I should start by saying that we have had experience with flatpack items, so felt confident that we could construct this aviary. The book of instructions is abysmal, and very hard to follow. It is worse than useless, so we are now using the pieces to make our own design. The metal pieces used to form the frame have various holes in them, but pieces with the same code number are different. The instructions give no direction about where each piece should be used, for example, the pieces with small holes should face the outside so self-drilling screws can be used, but this is not made clear. Therefore, the frame has to be deconstructed to rotate pieces. Very time consuming and frustrating.
We found that joiners were missing, and it took several days to contact the correct person for assistance. VidaXL, whom we contacted first, was no help at all. In addition, a number of the metal sheets are too small for the gaps they are supposed to cover, either too short or too narrow. Some of these are missing too. We have had to purchase some extra pieces from a local hardware store to replace the missing ones, and still need to buy some more. We have spent numerous hours trying to put the aviary together, and it is still incomplete, as we wait for joiners to be sent to us. We would not recommend this product, as we are very dissatisfied with the customer service from VidaXL and with the product itself.
3 June 2026 we have had a response about this review. Following is my response:
Thank you for your response. However, you have not addressed the main points of my review: the awful instruction book, the pieces that do not fit the places they are supposed to go, the fact that we can't construct the aviary as it should be, and that we have to construct it as we are able with the pieces we have, among other things. We would return it, except that it is not in "as new" condition.
The missing parts are only part of the problem we have with VidaXL, and we need all aspects of our concerns to be addressed.
19 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Kerstin,
Thank you for taking the time to share your feedback.
We are sorry to hear that the assembly process has been frustrating and that the missing parts affected your experience with the aviary. After reviewing your case, we can confirm that assistance has already been provided and that the replacement joiners have been arranged for shipment. We are currently awaiting their dispatch and will provide tracking information as soon as it becomes available.
Should you require any further assistance, please continue to contact us through the BIG W Marketplace message system, as this allows us to securely access your order details and provide updates regarding your case.
Thank you for your patience and understanding.
Kind regards,
Tanya
vidaXL
What is the weight of this table top
What is the weight of this table top? Table Top Light Brown 60x60x(2-4) cm Treated Solid Wood
27 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your interest in our product!
To assist you as best as possible regarding the weight of the table top, please contact us privately and send us more details through our support form:
https://support.vidaxl.net/hc/en-au/requests/new?ticket_form_id=24409481452561
Our team will be happy to help you as soon as possible.
Kind regards,
JC
vidaXL
Thank you Vida XL
Thank you Vida XL. I previously shopped with your competitor. After moving house, they will not service this area but you will. My last order had a freight glitch, which I understood as we are in a far flung rural area. This order was totally seamless with apparently a different freight company. Obviously, everything will be coming from you in the future.
12 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you very much for your kind words and for choosing vidaXL. We are delighted to hear that your recent order and delivery experience went smoothly, especially after your move to a rural area. We truly appreciate your trust and look forward to serving you again in the future.
Kind regards,
JC
vidaXL
I got bed delivered and nothing is…
I got bed delivered and nothing is lable in the box and once I open the box wood is full of dust I brought bed for $199 and I spend $130 to assamble it the quality is very bad
12 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Krishnaprasad,
Thank you for your feedback.
We are sorry to hear about the issues you initially experienced with the product and assembly process. We are pleased to confirm that this matter has now been resolved directly with you.
We appreciate your time and cooperation throughout the process.
Kind regards,
Tanya - vidaXL
Purchased garden beds in April from…
Purchased garden beds in April from this company, items arrived and were flimsy corrugated iron where the ends where bent in dangerous ways that made injury very possible.
The design of the piece is poor, the braces do not work and extra support in the form of stakes were needed. I purchased smaller round garden beds, hoping these would be better, these were purchased through eBay. The company alleged they didn’t have the items in stock, but did not action a cancellation or refund straight away via eBay’s system. They stated it would take 8 days for the refund to come through, which is categorically false if done through the eBay system in a timely manner.
EBay confirmed nothing was actioned and that if failure to produce the product happened, the money would be returned in full. I took a screenshot of this conversation and sent a message via eBay’s message system to confirm if my items were coming or not as they still hadn’t been actioned.
Only when I requested that they send a similar product did they finally cancel the transaction. Otherwise they would have attempted to keep the money. Company cannot produce good quality items and lies about initiating refunds until prompted by the platform. Do not buy anything unless you have buyer protection, such as eBay or PayPal.
Company still has listing for out of stock items active well after they cancelled the purchase, so listing had to be reported directly to eBay. Avoid this company.
Edit: this company is now attempting to offer me refunds for both orders, only partial for the defective ones I had sitting in my house. I offered this company with the choice of providing items with similar dimensions or a refund, this was prior to them cancelling the order. The company lies and says it will action refunds and has a history of not doing this, as eBay knows about. The fraudulent listing is still available for purchase on eBay even after being notified about it by myself and through eBay’s reporting system. Poor customer service who try to hide in emails and only reaponds to reviews of their company not made on eBay.
2 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Jacinta,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand your concerns regarding the products received, the order cancellation process, and the communication surrounding your case.
After reviewing the matter, we can confirm that a resolution has already been offered for your order. Should you require any further assistance or wish to discuss the case further, we kindly ask that you contact our Customer Service team through eBay's messaging system. This ensures we can securely access your order details and provide assistance directly regarding your purchase.
You can contact us via your eBay account by going to "Purchase History" and selecting "Contact Seller" on the relevant order.
We appreciate your feedback and remain available to assist you further if needed.
kind regards,
Tanya
vidaXL Webcare Team
Excellent customer service and problem resolution
I had an issue with the product that was delivered, however the customer service team were excellent in their communication and resolving the issue fairly. Probably one of the best customer service experiences I've had recently.
15 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your kind review. We are pleased to hear that our customer service team was able to assist you effectively and resolve the issue to your satisfaction. Your positive feedback is greatly appreciated.
Kind regards,
JC
vidaXL
Bought a clothes hamper none of the…
Bought a clothes hamper none of the pieces are straight very rough surfaces instructions are very hard to read and not helpful
21 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Kerry,
Thank you for sharing your feedback.
We’re very sorry to hear that the clothes hamper did not meet your expectations due to the condition of the parts and the difficulty with the assembly instructions. We understand how disappointing and frustrating that experience must have been.
We appreciate you confirming that you have already arranged a refund through the retailer where the purchase was made. While we regret the inconvenience caused, we’re glad a resolution has now been provided.
Thank you again for your feedback, and we truly appreciate your time and communication throughout the process.
Kind regards,
Tanya
vidaXL Webcare Team
Holy smokes this piece of furniture is…
Holy smokes this piece of furniture is crap. Ive worked hands on in the construction industry for 30 years and also built countless flat pack pieces. This is absolutely the worst ive ever seen. Margins dont line up, drawer is crooked and doesn't run well, fixings were rubbish, and assembled it looks nothing like the pic on the website.....once it was assembled I stepped back to look at it and burst out laughing. Looks like that thing Homer Simpson made that time.
1 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Mick,
Thank you for your review.
Following our previous response, we have attempted to contact you via email on multiple occasions to assist with the concerns you raised regarding the product. As we have not received a response, we have been unable to investigate the matter further and will now close our enquiry.
Should you still require assistance, please contact us at feedback@vidaxl.com.au and we will be happy to review your case and provide further support.
kind regards,
Tanya
vidaXL Webcare Team
Order and delivery exceptional
Ease of order and speed of delivery were exceptional. I ordered the item on Friday and it was delivered to the door in country Queensland on Wednesday.
1 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you were pleased with the easy ordering process and the fast delivery service.
Kind regards,
JC
vidaXL
Oprecht hoe moelijk kan het zijn om een…
Oprecht hoe moelijk kan het zijn om een goeie uitleg te geven over hoe je dit vresenlijke bed in elkaar zet? Ik ben een elektricien en ben vaak bezig met mijn handen. Ik zet ook veel in elkaar, maar dit is niet te doen. Ik wil eigenlijk me geld terug maar zal wel stop het maar in je golo.
18 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hallo.
We hopen dat alles goed met u gaat.
We willen graag even informeren naar de status, aangezien we nog geen reactie hebben ontvangen op ons eerdere verzoek om meer informatie. We helpen u graag verder bij het beoordelen en oplossen van uw kwestie.
Mocht u nog hulp nodig hebben of aanvullende vragen hebben, neem dan gerust contact met ons op via feedback@vidaxl.nl. We staan voor u klaar.
Met vriendelijke groet,
Denver
vidaXL
Constructing a greenhouse
Two of us recently constructed a greenhouse. There were no instructions as such, just diagrams. Steps in the process were not in correct sequence, necessitating taking pieces apart to put in the braces. More brackets are needed to strengthen long frame pieces, not just on the one side.
2 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Robyn,
Thank you for taking the time to share your feedback regarding the greenhouse assembly experience.
We are very sorry to hear that the instructions and assembly sequence caused frustration during the construction process. We understand how inconvenient it must have been to disassemble certain sections in order to continue the setup, and we also appreciate your comments regarding the frame support and bracket stability.
We are grateful that we had the opportunity to review your concerns together, and we are pleased that we managed to collaborate and found a satisfactory solution.
Your feedback has been shared internally, as comments like yours are very valuable in helping us improve our products, assembly guidance, and overall customer experience.
Thank you again for your time, patience, and cooperation.
Kind regards,
Tanya
vidaXL
I'll be the first to admit that I've bought some junk in my time, but this.
I'll be the first to admit that I've bought some junk in my time, but this.. This officially takes the crown as the most useless, unfit for purpose junk ever sold. VidaXL should be ashamed to sell garden beds of this low standard. First up, if you're thinking of buying any garden bed from VidaXL, don't. Walk away. You'll spend 10 minutes or more per panel trying to remove the plastic to start with. At 40 plus panels in garden bed, that alone is enough to drive you crazy. Then, there's the quality, or complete lack of it. The panels are literally the thinnest sheets of corrugated known to man, scratched and dented before coming out of the box. Removing the plastic actually lifts off the paint, and even though I bought all beds in the same grey colour, there are at least 3 different colours in the boxes. The holes for the nuts and bolts are larger than the nuts and bolts, so you'll need a pile of washers and bigger nuts ready, and don't dare tighten them, as they'll tear straight through the metal. If you actually get to finishing one of these things, you'll need to re-spray it with paint so it doesn't rust before you get a chance to put soil in it - but you can't actually put soil in them as these things are so flimsy they won't actually hold soil without malforming. Don't do it. To rub salt in the wound, VidaXL have since been in touch, and said that to return the still boxed units will cost me freight plus the return fee of $199.94. Absolute scam product, and scam business model.
9 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Hello Jeremy,
Thank you again for taking the time to share your feedback with us. We sincerely regret the frustration and disappointment caused by the condition, assembly experience, and overall quality concerns you encountered with the garden beds and planters.
We appreciate you working with us throughout the review process and for providing detailed photos and information, which were carefully reviewed internally with our Quality Assurance team.
We are glad we were able to continue assisting you directly and work toward a resolution together. Please rest assured that your feedback has been taken seriously and shared with the relevant teams for further review and improvement.
Thank you again for your patience, cooperation, and the opportunity to address your concerns.
Kind regards,
Tanya
vidaXL Team
Really fast delivery Great Quality
Really fast delivery Great Quality. Well made and perfect for storage in our bathroom. Nice to get something that is already put together and doesn't require construction.
6 de maio de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you very much for your positive feedback. We’re delighted to hear that you are happy with the fast delivery, quality, and that the product fits perfectly in your bathroom. It’s great to know you appreciate receiving it ready to use.
Kind regards,
JC
vidaXL
A lot of dust.metal frame is not…
A lot of dust.metal frame is not straight. And mongo wood board doesn't look very nice. There should be a better way to fixing board to frame
21 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hi Zheng,
Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not fully meet your expectations, especially regarding the condition and finish of the items received.
We would really like to look into this further and assist you properly. As we’re unable to locate your order details based on the information available, we’ve already reached out to you via Trustpilot to kindly request a bit more information so we can help you further, however we have not received a response.
If you still require assistance, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to help.
Kind regards,
Tanya
vidaXL
The item was short on screws and nuts
The item was short on screws and nuts. It was not an adequate number of screws and nuts of both sides.
26 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hello Stephen,
Thank you for taking the time to share your feedback.
We are sorry to hear that parts of your order did not meet your expectations and that you experienced difficulties with the assembly. We understand how frustrating this can be, especially when it affects the completion of your product.
We previously reached out to you via email on two occasions to offer further assistance, however we have not yet received a response.
As we have not heard back, we will now proceed with closing this case on our end. If you still require support, you are welcome to reply to our previous emails or contact us directly at feedback@vidaxl.com.au, and we will be happy to assist you further.
Thank you again for taking the time to share your experience with us.
Kind regards,
Tanya
vidaXL
Excellent product
Excellent product, fast delivery, shelving unit exactly as described. Perfect for what we wanted.
26 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the product and fast delivery, and that the shelving unit meets your expectations perfectly.
Kind regards,
Elyn
vidaXL
Bad quality bedframe + Logistic company delivered to the wrong…
Logistic company delivered to the wrong location. We ordered a bed frame so the package was so heavy and we had to collect it ourselves from our neighbours!!
The bed frame itself so many little wood pieces and holes not drills property very hard to assemble! 400+ over screws??? Your crazy! Partial refund is needed
15 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Hello Tiffanny,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with both the delivery process and the assembly of your bed frame. We completely understand how frustrating this must have been, especially given the inconvenience caused during delivery and the challenges you faced when putting the product together.
We previously reached out to you via email on two occasions to offer further assistance, however we have not yet received a response.
As we have not heard back, we will now proceed with closing this case on our end. If you still require support, you are always welcome to reply to our previous emails or contact us directly at feedback@vidaxl.com.au, and our team will be happy to assist you further.
Thank you again for taking the time to share your experience with us.
Kind regards,
Tanya
vidaXL
Fast deliver terrible inferia product
Service fast ordering easy but the product is a nightmare - rediculous amount of assembley and cheap inferia material. I wasted 500$ not impressed.
11 de abril de 2026
Opinião espontânea
Resposta da vidaXL
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations and that you experienced difficulties with the assembly and materials.
We previously reached out to you via email to better understand the situation and support you further, however we have not yet received a response.
As we have not heard back, we will now proceed with closing this case on our end. Should you still require assistance, please feel free to contact us at feedback@vidaxl.com.au or reply directly to our previous email, and we will be happy to assist you further.
Thank you again for your time and for sharing your experience with us.
Kind regards,
Tanya
vidaXL
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