Brilliant can’t be faulted. Friendly service from knowledgeable people. Special mention to Jack who couldn’t be more helpful. Would definitely use again.
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Brilliant can’t be faulted. Friendly service from knowledgeable people. Special mention to Jack who couldn’t be more helpful. Would definitely use again.
A empresa respondeu
Outstanding customer service - I lost one of the lens caps on my 8x42 binoculars so contacted Viking Optical. They replaced it free of charge. I contacted them on a friday 10 minutes before they clos... Ver mais
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I needed spares for my Viking binoculars which I had bought years but couldn’t remember what model they were! A photo sorted it out and following an incredibly helpful, friendly and fast response the... Ver mais
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Really good/helpful staff on the phone and then subsequently by email. I had lost one optical lens cap off my 10yr+ old binoculars, and Viking were great in identifying precisely what size replacement... Ver mais
A empresa respondeu
Viking Optical Centres are a leading independent retailer of optical equipment for over 30 years, with shop locations in Halesworth and Edinburgh. Offering brands such as Leica, Swarovski, Nikon and Zeiss to name just a few.
Blyth Road, IP19 8EN, Halesworth, Reino Unido
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Looked at a few very expensive branded products. Am happy that I chose this one. Works a treat. Can't imagine any of the more expensive ones performing any better. Great for my binoculars which are brilliant and a premium brand. Recommended.
Excellent travel binoculars. Viking are a great company, delivery really fast too.
Excellent service, great website with useful information. Very happy with my experience and purchase.
Great service, arrived next day in perfect condition; very well packed. Was a used item and is as was described
Bought some low priced Viking binoculars at a National Trust house. I didn't use them a lot but after 8 months I found the alignment kept changing, something had become loose. I had been careful not to knock them so I wasn't impressed. I got a repair under guarantee so 4 star but it would have been better if they hadn't become loose.
Had my 8x42 peregrine binoculars for 3 years now and the eye cup became loose after a lot of use.
I contacted Viking and to say they were helpful is an understatement. They were brilliant.
Listened to all my needs and off the binoculars went in the post.
They were returned within the week.
Fully repaired and 100% back to original working condition.
So pleased I bought from Viking.
I bought mu 8x42 HD binoculars at RSPB Titchwell at the beginning of the year.
Disappointing that after less than 6 months the hinge became very loose.
The RSPB shop workers would have repaired them if they'd been supplied with the correct tool. Why not give basic training as all RSPB branded bins are from Viking?
Instead they had to be sent away 2 weeks ago
My other suggestion is to use kess plastic packaging. Understand the caution but ot was ott. I'll send you a photo if you wish.
Arrived when expected and had been well and safely packed
I sent my RSPB HD binoculars in for a minor repair and received gold star treatment. They have come back as new. And the service was so quick. When I asked if possible I'd like them in time to go on holiday, the response was as quick as I could imagine. Everyone very friendly too, either by phone or email. Great value for money. Thanks Viking
Simple product, fair price, fast delivery
Bought my Leica Noctivids 10x42 previously
Absolutely excellent service repairing my Leica binoculars. Quick with excellent communication. No hesitation in recommending.
Very helpful and understanding.
A pleasure to deal with.
These binoculars are simply fantastic. The quality is exceptional at this price point. The images are sharp and precise and the binoculars feel intuitive and comfortable to use. They arrived the next day and were very well packaged. Im delighted with these and you will be too!
Have used the company before and will use again.
Easy to use website and rapid delivery of items ordered.
The staff in the store are knowledgeable and provide excellent advice and service.
Order a new pair of binoculars and had a really quick services. Order was despatched quickly and item was delivered on time.
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